Riteway Plumbing & Heating, LLC

Very unprofessional.

Always our go-to plumbing company for all of our client's needs.

Great Technician.

Showed up on time Had parts available Quick work

They installed a new ac in the fall last year and system did not work this summer. They never pressure tested the system, hole in the coil. They would not fix without charging for the service. +Brand new ac that never worked+ Original riteway comapny was sold and is now 2 different companies. Would give a -10 if I could. Repair company that fixed the system said they could not believe Riteway did such a sorry job.

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Hired Riteway for a furnace replacement and AC install. Our experience began with wonderful promises and a good price and ended with absolutely horrible customer service and an incomplete install. Choose another company, this one does not seem to care about retaining customers. We planned to hire them for plumbing work before they screwed us over. I have never written a bad review, but I can't let this one go. The technician (Rod), now owner, gushed about the excellent service HE (not the company) would provide. We expressed concerns because there had not been an AC installed in our house for a very long time and he assured us that he would follow through to make sure everything was running perfectly. If it did not, he would make any adjustments necessary, big or small, at no charge. We were promised a 2 year service agreement from Rod (work on ac and furnace before seasons, etc) and the agreement was a line on our invoice. The systems were installed in November. Rod had to return to install the AC's condensation pump and get it running on a warmer day. He assured us he would call to schedule this. There were not many warm days after the install, so we called in May to schedule the completion of the AC install. There was no record of our install, so we explained everything remaining to the woman in the office. Rod showed up with no idea that he had anything to do but recharge an AC. Therefore, he had to leave to get a part and assured us he would return that morning. We received a call from the office a few hours later that a part had to be ordered, but it was rushed and Rod could come back the next day. That day was too cold, so it wouldn't work. Over the next two business days, I left several messages and did not hear from anyone. I finally called from a different number (they were obviously avoiding me) and was told the part would be in the that day and Rod would be out the next day. Rod did not show up and the technician that did thought he was only installing the pump, had no idea the AC was not ready to turn on. After Rod told him over the phone what to do, we turned on cool and felt the cold air coming out of the vents. Turns out, that was only the cold air circulating from the basement. We had a few issues with the furnace and were told that Rod would call to come out about those since this guy thought he was only installing the pump. This was after I heard the technician on the phone with Rod telling him to breathe and calm down. Side note - we contacted Rod months earlier because we could not use our thermostat app since it was linked to his personal email (looks like he gave us his own thermostat). He never got back to us, so that was one issue. I also asked him about our simple furnace questions when he was here for the AC recharge, so he knew there were still a few little loose ends. This was not new information. I guess the list seemed overwhelming to him and he wanted us to go away. When I called the office

Great value for the money, but difficult to communicate with and delayed the initial appointment by one day.

Honest contractor

Rick was the person who came out for the estimate and wrote up my order. He also was the installer. Did a great efficient job in less time than was estimated. I had the company supply the sinks and faucets, very pleased with my 2 new sinks and faucets. Will recommend them in the future and use them again if needed.

The guy was very knowledgeable. He knew his stuff!! He also had great tips and tricks because he knew the systems so thoroughly. He was on time, and very professional. Asks for a better price than some that were less knowledgeable and professional that I have used in the past. I would highly recommend this company!!

Great work! And customer care was high priority

Technician showed up on time, was very professional, and efficient. It took quite a bit longer than anticipated, however, the original estimate was honored. Very impressed and would definitely hire again, and recommend to others.

Attempted to reach regarding my concerns but not responding.

Awesome job. Fast service and explained all the steps throughout. Would definitely hire again.

I work for a plumbing company who couldn't even fix the problem and they came in and within 45 minutes have the problem completely fixed and he really knew what he was doing. I would definitely recommend them to everybody

Riteway did a great job with my HVAC. Quick, professional and a fair price.

Did a great job with the repair and stopped the leak without having to replace the valve.

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Rick was great! Very personable, fixed the problem quickly, and for a very reasonable price. Will definitely call him again for future plumbing issues.

Rick listened to us (very important) as we explained the problem. Then he jumped right in and fixed it! Great guy! Riteway is now our "go-to" plumbing and heating company!

Very friendly

First contact was a bit difficult, but they fixed the issue and did a great job.