Rivera's Cleaning

I hired Audrey to dust my home and deep clean after some remodel projects. She had been in my home before, knew the layout, and knew how tidy I was and that I simply needed help with the deep clean/major dusting. Audrey set the price and I accepted. She rescheduled the first time at 7:30 on a Sunday night when she was supposed to be at my home at 10:30 on Monday morning (the next day) due to a family reason and said she would be there at 12:00 noon. That was totally fine, it still worked within my schedule. At 2:34 that day after not showing up and then texting me, she said she could come. Rescheduled again and then another no show. Was supposed to be there at 12:00 noon again and then text me at 1:30 ish stating she was sorry and that she could come then. I could not make that work as I had already reworked my schedule from the first time she rescheduled. I said please tell me exactly what day you can come and the exact time so that you will show up on time and not be late. She said Thursday at 8:45. She showed up at 9:17 on Thursday without a simple phone call. I should have known this was not going to work with this kind of difficulty but I did somewhat know her family through other services that her family performed very well. Nothing was cleaned properly in my house. She did not clean behind toilets or in any corners or dust anything on my walls. I had everything picked up and tidy and did not expect her to move any heavy furniture or clean the inside of my frig or stove or do laundry or sheets. I simply needed the deep cleaning of the dusting and regular house cleaning. I have had cleanings in the past and never in my life have I had this kind of service and was charged more than anyone else had ever charged. In addition, the help was scratching on my stainless steel stove with a scratch pad and scratched all the protective coating right off and have pictures to prove this. When I noticed I asked her immediately to stop but did not realize the damage she had already done. I sent Audrey pictures of the unfinished job and asked her to come back and finish the job and this was her comments back to me. And also Wanda for the first time cleaning we put enough time your house was so dirty and for what you want to pay that is not enough sorry I am not coming back and we put 5 hours for that. and baseboards u always charge extra and I did them for the same price to leave your home spotless takes time and several cleaning hope u find someone that can do that because I did put in a lot of time and did the best I could for the first time cleaning. Thanks. This is the most unprofessional service I have ever experienced. Anyone that has ever been in my would not say it is dirty even as dusty as it is, it is not dirty. Can provide pictures of proof. Anyone looking to hire this company is welcome to email me and come to my home before making that decision because I can tell you I am one of the most honest, down to earth people you will ever meet and simply just expect what I paid for. And again, did I mention, I did not set the price, Audrey did. All I expect is for her to do the complete job I paid for.

Angie is very precise and conciencious.She will be back on the future.

They are professional, efficient and detail oriented. Very happy with my first time cleaning.

Audrey is friendly and easy to work with. She does exactly what you ask of her and more. Very detailed, hard working. She arrived on time and did a spotless job. There are many cleaners out there but I will only hire Audrey. She really cares about the job she does.

(No comments provided)

Wonderful! ð

Audrey was amazing to work with. I walked her through my apartment and told her the key areas that needed to be spotless. I left her there and came back after she was done and when I walked in it was a new place. My appliances looked new, my floor looked new, counter tops EVERYTHING. I liked the job that she did so much that I am hiring her once a month to come clean my new condo. Thank you so much Audrey and happy to continue to do business with you!

Some of the basics of cleaning were not performed. This was a move out cleaning therefore wall washing, window cleaning. The top of the stove was not clean. Sweeping the balcony.

Audrey was great to work with! Very friendly, and did a great job

They were on time worked hard did a good job