Home Care and Repair

"Not sure where you got this price!"

"We definitely did not handle several parts of this project as well as we should have. Unfortunately, we weren't able to schedule the job any quicker than 3-weeks because we were booked solid, but when we knew we wouldn't have enough time that day to complete it, we should have created an alternate date immediately instead of touching-base 1-1/2 days later. Also, when the customer sent (2) pictures of the room below but not the attic-space where the work would actually be done, we should have clarified and requested a few more attic-specific photos to more clearly understand the scope and details better. We also should have pro-actively rescheduled the job to a day when the temp outside wasn't 98, making the attic over 125 degrees; and we should've explained our process of seeing the job-site first, then leaving the site to get the required and the correct materials, so the customer didn't feel that we were unprepared. For those things, we apologized and offered to make it right however we could, but understandably, she declined. But we continue to use situations like this to make us a stronger and better company."