Rob's Pools

What a joke. Paid for dirt removal that ended up in the back of the yard, took a week to get them to do cleanup after they finished and the yard still looked like a war zone - maybe this is how they treat their backyard oasis. After a few weeks, one of the electrical outlets they installed failed and after 4 weeks of messaging them, it s pretty clear they don t care. Also stated they d come close the pool for free when I handed them cash, no response on that one either.

Friendly and fast.

Rob and team were great, neat,hard working, answered all questions, gave and showed progress on job. When challenged with my deck around the pool, came up with a solution and adapted the deck to the new pool. Had a issue with skimmer the next day,got a hold of Rob and problem was corrected promptly. Very happy with Robs Pools

Rob came over to check out the property, it was almost dark out. We talked about things, asked him for a price to do the job. That took almost a week. Agreed to the price. He said to get the permit, I did. I texted him and called him many times. He never responded, never came when he said. Took days to get a text back from him. He hooked up our power to the pool, turned off stuff in the basement. He never fixed. He left the fuse box open. He ran gas from our gas meter. Turning off our hot water heater. Left us hanging, for days saying he was coming to finish the job never ever came back. He took down our internet after, I told him we un dug it in the back yard moving the one connection, so he could work. He costs us money on top of what we already paid him. No call backs no text back to finish the job. We went to the store where we bought our pool. For someone to explain how to start the pool. He is Irresponsible and cares less after he gets paid. No reguard for the client at all. I would not allow him near my pool!

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They started so late that it was dark when they finished. They promised to come back and make any cosmetic touch ups needed to the pool and or deck but never did. They had left a portion of the liner hanging unevenly around the outside of the pool. Lied to me repeatedly afterwards and never came back. There are numerous rocks under the liner and I believe that they definitely should have added some sand. Bottom has a lumpy uneven feel. They supposedly installed the pump and told me all that I needed to do was plug it in. After running the pump for two days, I discovered that the valve for water to enter the pump was closed and that the D.E. Filter Powder had never been added. I am surprised that the pump was not damaged. Shoddy work! Horrible customer service!

I could write a book on this company poor service. Does not show up when they are supposed to. Supposed to show on Sunday to do a install of pool liner, does not show up due to another job. Contacts me late in the day to tell me I am number two on the list for Monday. Does not show up on Monday, I have to chase him down. Crew shows up Tuesday installs liner. Leaves bubbles In the bottom of pool, installer promises me no wrinkles. Wednesday of course huge wrinkles. Call they say come out tomorrow. Thursday no show, Friday no show.trued calling the owner numerous times never answers and voice mail always full. Text does not reply. Finally get In get in touch Sunday night, we have a not so kind conversation and he sends crew out on Monday. I am being kind in this review. So, If you want a installer who will not communicate with you after job is done after they screw up . Hire them