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About us
Family owned and operated, we perform all aspects of outdoor living space as well as indoor alterations, and additions. We offer start-to-finish solutions for every project. We also offer full design services. We specialize in ROOFTOP DECKS, YARD DECKS, porches, patios, additions, fencing, garages, bathrooms, kitchens, basements, 2nd floor additions, etc... We guarantee high-quality construction for each and every project. Check out samples of our recent work and you'll agree that we're the best choice for your outdoor living project.
Business highlights
37 years of experience
Services we offer
1, 2 AND 3 STORY HOME ADDITIONS, ALL PHASES OF HOME RENOVATIONS, BASEMENT RENOVATIONS, BATHROOM REMODELS, Build or Replace Deck or Porch
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.756 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 13% | ||
| 4% | ||
| 2% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 56 reviews
Frank M.
Aug 2021
They were just great, and my deck is awesome.
Donna P.
Sep 2019
Michelle L.
Sep 2019
We had a porch converted to a sunroom. The project started off great but then as we got towards the end it started to slow way down (getting the split HVAC unit installed and working correctly and the carpet installation). I waited to review the company because at the end of the project it seemed as if they were just trying to be done and the quality was going down. Since they give you a year warranty (which is a good) I thought I would wait to see how their response to any problems would be. I am writing this about a year and half after completion - the room is OK. The split HVAC unit was installed with the piping that goes outside not covered because the installer drilled the hole too far out from the wall so a cover could not be put over it - so you just see this plastic tube with a lot of caulk around it - very disappointing since I had asked a couple of times if the tubing/piping would be covered nicely (as I have seen on other split HVAC systems). Among other problems, seal on the transom window they installed broke about 8 months after the job so there is a permanent fog inside the glass panes (it cannot be cleaned). We started contacting them last March 19th (before the warranty expired on May 7th) to get some things fixed, including that window. The window has still not been fixed. Here is a record of my experience trying to get some things fixed (an e-mail to Dwight Menzies, Steven Hessler, & Leeba Hessler) I sent on May 10th): "So, to re-cap where we are out now. Since first contacting you on March 19th we have experienced the following: Promise that someone would be here on April 1st at 9:00 a.m. - nobody showed up, nobody contacted us. After we had to follow-up about the no show we were told that someone would be here on April 3rd. Again, nobody showed up and there was no communication about it. We had to follow up again. We were told somebody would be here on April 20th. Again, nobody showed up and nobody contacted us. We had to follow up again. This time we made it clear if nothing was done by May 3rd, we would start posting reviews and filing complaints. We were told someone would be here on May 3rd at 11:00 a.m. Finally on May 3rd, someone showed up 2 hours and 20 minutes late. He walked around kind of looked at things said he would have to come back to actually do any work (even though we had specifically said what our issues were he didnâ t seem to have any idea about what was needed). The guy left, no work was done and we heard absolutely nothing about when he would come back. On May 5th we noticed water coming in through the floor - something that probably would have been noticed earlier had the carpet problem that we had already complained about been worked on at an earlier date. So we contacted you again to ask for someone to come out - hoping that actual work would be done. We were told someone would be here on May 10th between 9-10. The same guy that showed up on May 5th returned - not as late this time but late (a little after 10). Again, he walked around and said he couldnâ t do any work today because he needed help. Said he would return tomorrow at 8:30 a.m. To summarize, we started all this on March 19th. It is May 10th and absolutely no work has been done. We were told that the window that is needed has already been orderedâ ¦.but the guy was measuring the window today, so along with that plus the fact that we have been told many things that just have not proved to be true - I have a hard time believing that the window has been ordered; The wall leak was fixed. And a bump in the floor was fixed. I was told the window would cost us $150 to replace. I agreed to that charge. Last I heard from Dwight Menzies was on June 2nd (it is now September 7th). On June 2nd Dwight said he would contact the window company on Monday morning and give me an update - I never heard...
Amir S.
Apr 2018
Bathroom Remodel
After a long series of disappointments with contractors, I started to wonder if good, responsible, and affordable contractors in the Washington, DC area are rarer than unicorns. I can't recommend Rock Creek Decks and Additions enough. They did a great and professional job remodeling our bathroom, kept to schedule, were flexible when we wanted tweaks to the original plan, kept our house clean, and made sure we were happy well after all the checks had been cashed. We felt that the team took pride in their work, which in my mind is really the best indication of a really solid contractor.
Response from Rock Creek Decks and Additions, LLC
"Amir, Thank you so much for the kind review. It was a pleasure working for you and your wife. Thank you for the business and congratulations on your new baby coming."
Bessie C.
Mar 2018
Fantastic work , 2 day job was professional, came on time, did the work, cleaned up, no problems yet!!!! Great job!
Response from Rock Creek Decks and Additions, LLC
"It was a true pleasure working for you. The guys really enjoyed your company. Please call for any of your construction needs."
Lynne P.
Feb 2018
Bathroom Remodel
The crew working on my job was first-rate: punctual, clean in their work, focused, and thoroughly competent. The crew chief made several suggestions that improved the look and functionality of my bathroom layout.
Response from Rock Creek Decks and Additions, LLC
"Lynne, Thank you so much. it has been a pleasure working for you. The have expressed how much they love being there helping you create an outstanding bathroom design. I am so happy you are satisfied. thanks and welcome to the rock creek family."
Laurie W.
Jan 2018
Outstanding service and the workers were impeccable with their detail.
Response from Rock Creek Decks and Additions, LLC
"Ms. Laurie, thank you so very much. the men really enjoyed working for you. Your honesty ad integrity were much appreciated. Thank you and welcome to the Rock Creek family."
Nick B.
Jan 2018
Bathroom Remodel
Steve and his team worked with us to customize our project to our needs. The work was done expeditiously and to a high quality. Steve sent back his crew twice after initially finishing the project to help adjust some minor projects to our exact specifications. We were very satisfied with the quality and pace of the work and found the price to be much more reasonable than all other estimates. Would highly recommend Rock Creek Decks and Additions.
Response from Rock Creek Decks and Additions, LLC
"Nick, Thank you very much for the business. I am glad we were able to address all your needs in a timely manner. thank you sincerely for taking the time to write us a nice review. it is greatly appreciated. Thank you and welcome to the Rock Creek family."
Michael W.
Jan 2018
Bathroom Remodel
Very professional, all work done on time, exceeded expectations.
Response from Rock Creek Decks and Additions, LLC
"Michael, Thank you very much. It was a pleasure working for you. Your condo is absolutely gorgeous. I am glad we were able to upgrade your bathroom to make it as beautiful as the rest of your home. please keep us in mind for all of your construction needs.Thank you and welcome to the Rock Creek family."
Heather W.
Jan 2018
We expanded our entire house and were highly satisfied from start to finish. Their team is talented with design ideas and the quality of work was fantastic. I would recommend them to anyone.
Response from Rock Creek Decks and Additions, LLC
"Heather, thank you so much for the review. working for you and your family was a delight. thank you for being patient throughout the process. the amount of work you had done was a lot, and I know it can sometimes get frustrating, but thankfully we completed all your work ahead of schedule and we were blessed to have such great customers. thank you for the business. Thank you and welcome to the Rock Creek family."
Ellin G.
Dec 2017
Very poor communication among different teams of workers.
Response from Rock Creek Decks and Additions, LLC
"I am shocked to hear this after almost 9 months later. As I recall, we actually built your project at our cost since you are a teacher and we like to give back to those who help our children. So for you to give us a 1.5 star for value for money is shocking. And quality of workmanship also is shocking as we used all # 1 premium material and had our top crew do the work. We asked you when we were done if you were satisfied with the job and you expressed how beautiful of a job we did. And again, I just now hear about this 9 months later. I am sorry you feel our communication was very poor. We have a section in the contract you signed that I have attached below that is precisely for communication and or complaints. If you had an issue with communication, I wish you would have expressed that directly rather than giving us a poor review on home advisor almost a year later. We take our home advisor review seriously and depend on them for a successful business. Complaint resolution process Communication is key when attempting to resolve any issue. We work very hard to ensure that our customers are fully satisfied and have no complaints, but from time to time a problem may occur. The following are the steps that should be taken to ensure that you get satisfactory resolution to your situation. Note: Our business hours are from 7 AM to 5 PM Monday - Friday. Step 1: Contact your project manager. If you receive no response within 4 hours during normal business hours, then please move to Step 2. Step 2: Contact your salesperson. Please allow a 4 hour window for him to respond. NOTE: Sometimes this is the same person as your project manager. If so, then skip Step 2 and move to Step 3. After 4 hours, if you haven't heard back from the sales person or received a firm commitment of resolution, then please call our main office immediately. Step 3: Call the main office number 443-304-9000 to apprise us of the situation. The office staff will reach out to the construction manager immediately. If you have not discussed the issue with the construction manager and received a commitment of resolution and reasonable timeframe for the remediation of your issue, then please escalate your situation to the business owner. Step 4: Call Leeba Menzies, owner and President of Rock Creek Decks and Additions. Cell number 202-394-4642 and business hours are from 9am to 5pm Monday - Friday. You have my word that your issue will be heard and resolved appropriately."
Noreen N.
Dec 2017
Bathroom Remodel
I had Rock Creek redo my entire bathroom, build a built in bookshelf, replace lighting, and install closet doors. The work is wonderful! They were professional, timely, and overall pleasant to work with. They helped with the design and were accommodating to my last minute changes. I would highly recommend.
Response from Rock Creek Decks and Additions, LLC
"Noreen, Thank you for the kind words. it was our pleasure to work for you. we love doing bathrooms. It's give us the opportunity to be creative and show off our skills with our top rated installers. thank you again and please call us for all of your home improvement needs. Thank you and welcome to the Rock Creek family."
Remove R.
Nov 2017
We are thrilled with our new deck--it is beautiful and has transformed our house! The entire team was wonderful to work with and highly professional. The workers truly cared about the project and didn't rest until it was perfect. The owner Steve kept us informed of the process every step of the way. I highly recommend Rock Creek!
Response from Rock Creek Decks and Additions, LLC
"Sara, Thank you so very much. It was an absolute pleasure working for you on this project. i wish all customers were as pleasant to work for. Thank you again and please enjoy your new deck. Thank you and welcome to the Rock Creek family."
Sandra C.
Sep 2017
Very responsive and professional.
Response from Rock Creek Decks and Additions, LLC
"Thank you very much for your kind words. it is our pleasure to serve you. Thank you and welcome to the Rock Creek family."
Cathy R.
May 2017
Bathroom Remodel
The company was very professional and did the work on time. I would hire them again.
Response from Rock Creek Decks and Additions, LLC
"Thank you Michael for the positive review. we enjoyed working for you and hope you call us for any and all of your construction needs. Thanks again, God Bless. Thank you and welcome to the Rock Creek family."
Michael B.
May 2017
They did a great job on building my deck
Response from Rock Creek Decks and Additions, LLC
"Thank you so much for taking the time to give us a review. We know in today's busy world it is sometimes difficult to take time out of your day to give us a review, but please know, we greatly appreciate it. thanks again and God Bless."
Rosaland C.
May 2017
Bathroom Remodel
The workman ship is beautiful, It came all at once so we had to go to a hotel during repairs. Have recommend them to family members and negihbors.
Response from Rock Creek Decks and Additions, LLC
"Ms. Rosaland, we are so blessed to have had the opportunity to work for you. We wish more customers were like you and your whole family. we look forward to having you as a life long customer. Thanks again."
Artex F.
Apr 2017
They are very hard to get a hold of -- they do not pick up their phone when you try calling. Many times their voice mail is full and you cannot leave a message. That is very frustrating when trying to coordinate with them about an important home project. Their work is good and the complete it in a timely manner.
Response from Rock Creek Decks and Additions, LLC
"Thank you for your review. This time of year is extremely busy for us, from time to time, we may be hard to get a hold of. The salesperson, Steve, also got married on April 22nd and was trying to juggle work and marriage planning at the same time, so he admits his voice mail was full at one time. but this is no excuse, we value you as a customer and we are grateful you took the time to give us a review. This is the only way we get better. thank you"
Tony C.
Feb 2017
The only problem I had was the communication between the customer and the contractor, and between themselves. But other than that, they do outstanding work.
Response from Rock Creek Decks and Additions, LLC
"Thank you for the review. I am sorry you had a problem with communication with our staff but we are happy you love the finished product. Sometimes, on occasion, we lose track of the communication and how important it is. We appreciate your honesty and thank you for helping us become an even better company. Thanks again"
Joan H.
Jan 2017
Rock Creek offered the best price and the best design and were willing to complete the project within our time gframe. Steve is a talented designer and was very attentive all along the way. Chris, Edan and the electrician Angel do outstanding work. There are still a few things that need to be completed , screens and grids on the doors, but they are dependent on a special order. We recommended the company to friends who contracted with them for an addition and they are as pleased with their new addition as we are with ours. Best of all, from my perspective, it is a woman owned company. I am extremely pleased with Rock Creek Decks and Additions and highly recommend them.
Response from Rock Creek Decks and Additions, LLC
"It is our pleasure to be your contractor. Thank you for pointing out the individuals personally involved in your project. We will certainly pass along your kind words. Thank you for the business and welcome to our Rock creek family."
EMMA T.
Jan 2017
Rock Creek Decks has provided us an outstanding and high quality work. Their communication is super excellent and they really strive to deliver great quality product with high performance. I am now referring them to my friends and family. A great trustworthy business. They built our Patio Enclosure beautifully and we are already getting lot of great compliments on it. Thank You Rock Creek Decks. www.techpushup.com
Response from Rock Creek Decks and Additions, LLC
"Thank you so much for the kind review. We appreciate your business and look forward to working for you in the future. We welcome you to our rock creek family. thanks again"
Barry G.
Dec 2016
Bathroom Remodel
company very responsive to my requesfs.
Response from Rock Creek Decks and Additions, LLC
"Thank you, we try to respond quickly and professionally to accommodate our customers."
Geoff M.
Dec 2016
Steve responded to my intial search immediately and was able to arrange a site inspection/consultation the next day. He and Leeba arrived for our appointment with professional brochures detailing a range of possible options for the design of the deck with lots of pictures of other recent projects. There was no hard sell on the most expensive option and they used an efficient and transparent formula to estimate costs. I was replacing an existing deck because I needed a new roof. Steve was able to accommodate my roofer's schedule and arranged for the demolition of the old 10x20 deck within a couple of days of the initial appointment. The demolition crew did a great job very efficiently. After my roofing contractors finished, Chris and Eden arrived on schedule and worked several very full days (including Thanksgiving Day) to create a masterpiece. Chris was able to make some last minute adjustments to my initial design (made it 2' wider and built around a chimney) and came up with creative solutions to build a deck with very clean lines on a house that isn't square or level. I thought my old deck built by a local architect was pretty nice but Chris took this one up several notches by adding thoughtful finishing touches, sanding sharp edges, rounding a corner step that I'd always barked my shin on on the old deck. There was no detail that I asked him to address that he didn't have a solution for. He and Steve approached all of my requests with a can-do attitude and now I have a great new outdoor room for entertaining or chillaxing. I can't recommend them highly enough, a great job, well done!
Response from Rock Creek Decks and Additions, LLC
"Geoff, Wow, Thank you so much for such an amazing review. We always strive to give our customers the best quality job and the utmost professionalism. It is very nice to hear that you noticed and appreciate all the details that most people take for granted. Thank you so much for the business. We hope to hear from you for future projects of any sort. Thanks again"
DOUG F.
Nov 2016
Bathroom Remodel
Extremely professional crew, courteous, thorough, top notch quality
Response from Rock Creek Decks and Additions, LLC
"Thank you very much for the business. It was our pleasure to work for you. Please call us anytime if you need anything else done. Thanks again"
Ian T.
Nov 2016
Bathroom Remodel
Very professional and did high quality work.
Response from Rock Creek Decks and Additions, LLC
"It was our pleasure to serve you on such a short notice. I am sorry to hear that the contractor you started with got injured or became ill, half way through the job. Not many contractors would take over a job that is already started, but we do not feel the consumer should be left hanging. I am glad we were able to help."
Licensing
State Contractor License Requirements
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FAQ
Rock Creek Decks and Additions, LLC is currently rated 4.7 overall out of 5.
Rock Creek Decks and Additions, LLC accepts the following forms of payment: CreditCard
Yes, Rock Creek Decks and Additions, LLC offers free project estimates.
No, Rock Creek Decks and Additions, LLC does not offer eco-friendly accreditations.
No, Rock Creek Decks and Additions, LLC does not offer emergency services.
No, Rock Creek Decks and Additions, LLC does not offer warranties.