Rocket Services LLC

Jason, We appreciate you sharing your experience! We?re over the moon to hear that Jose and Andy exceeded your expectations and made your move so seamless and efficient. Moving can be stressful, so it?s our mission to make the process as smooth and worry-free as possible. Your kind words about our professionalism and care mean the world to us. If you ever need help with another move or know someone who does, we?d be honored to help. Thank you for trusting Rocket Services, and we wish you all the best in your new space!

Dear Lili, thank you for taking the time to share your feedback about your recent experience with Rocket Services. We sincerely apologize for any frustration you encountered during your move. As discussed in our recent call, the decision on the truck size was based on the information provided during the booking call, indicating a move smaller than a full two-bedroom, with not all items requiring transport. We understand that the use of two 15' full trucks resulted in an unexpected 45-minute round trip, causing inconvenience. Unfortunately, unforeseen circumstances led to this situation, and we want to assure you that we maintained open communication with your daughter and husband on-site and advised against a third trip for extra boxes. We acknowledge your disappointment and want to reassure you that if we had the information beforehand we would have dispatched our largest truck available of 26'. We still genuinely believe that even with the larger truck, it would have required an additional trip due to the volume of items transported. Nevertheless, we take your concerns seriously and have thoroughly reviewed our booking processes. As a proactive step, going forward, customers can now select the truck size when booking, providing more control over their move. To address the inconvenience you experienced, we responded promptly to your email by providing a credit. We regret any inconvenience caused and are dedicated to learning from this experience. Your valuable feedback serves as a guide for our ongoing efforts to improve, ensuring a positive moving experience for all our customers. We appreciate your understanding and the opportunity to address your concerns. Our intention has always been to assist people and do right by our customers. It is crucial to us that no one is left with the impression that we do not uphold our values. If you have any further questions or if there's anything else we can do to make amends, please don't hesitate to reach out.

Marianne, Thank you for the positive review and acknowledging our professionalism, quality and customer service. We've noted your feedback on the value aspect. As a new business, we understand the importance of offering competitive pricing while maintaining the high-quality service you experienced. Your input helps us enhance our services, and we're committed to continuous improvement. We appreciate your trust in us and your feedback. We hope to serve you again soon!

Susan, thank you so much for your kind words! 🚀✨ We're delighted to hear that you found our service helpful and our team courteous. We look forward to serving you again in the future.

Thank you! We're over the moon with your kind words! 🚀🌟 Our team takes pride in providing awesome customer service, and we greatly appreciate your support. 😊

Thank you, Joan! Great to hear! We appreciate your positive feedback. If you ever need our services again, don't hesitate to reach out.

Kevin, thank you for taking the time to leave us such a stellar review! Jose and Andy are our star players! We're delighted to hear they provided you with quick and on-time service at a great price. Thank you for the high recommendation, we truly appreciate it! If you ever need anything else, just give us a shout.

Thanks, Lorraine! We're thrilled to hear you found our team very friendly. If you ever need any moving services or have any questions in the future, please feel free to reach out. We're here to help!

Thanks for the feedback, Carlos! We're delighted to hear that Jose did a great job for you. If you ever need any more hauling services or assistance in the future, just let us know. We're here to help!

Lori, we're thrilled to hear you had a perfect experience with our services! Thank you for your positive feedback. If you ever need assistance with any hauling projects in the future, we'll be here to make it just as smooth.