Roof RX Sacramento

It's a long story. I WOULD NOT RECOMMEND USING THIS COMPANY! Short story is the repair was for my 83 year old mothers house. There was a leak in the "field" of her two story home. I called them to fix that. The "estimator" responded timely, and I met him at her house. As, I did not have a ladder I could not get up on the roof, and he would not let me use his ladder to do so. Viewing from the ground while he took pictures, he identified four more "trouble" spots, that had some dry rot damage. I agreed that the spots needed repair. His quote, that took two hours to prepare, probably due to him seeking football game tickets on his cell phone, was $4,500. He suggested a senior citizen discount, that brought the quote to $4200. My first thought was I should contact a complete roofing contractor and reroof the entire house, as the roof was 15 years old, but he quickly tried to convince me there was life left in this roof. Due to the rainy season, and my mom's house being 30 to 45 minutes away from my house, we opted to accept the repair. Annoyingly, Roof Rx, will not take a check, credit card only, which scared my mom. Also, they demanded a 10 per cent deposit, on the credit card. The estimator, said they required someone at the house the day they started the work, so I agreed to meet him there. Also, he said HE would be there to explain to the crew exactly what would be done. They scheduled with us for a week and a half later to do the work. There was one delay, of 1 day due to rain forecast for the day of the repair. This I understand, but wish they would have called me before I had left to drive her house, to cancel. The next day, I showed up at the agreed start time 8 am, there was no one there, so I called them, and was told they were picking up the materials. They DID NOT SHOW UNTIL 9:30 AM! The estimator was not there either, and he did not contact me again. Their vehicles were not company labeled nor were their employees identified with uniforms or badges. I left when they started, and explained my mother had mobility issues and for them to call me with any issues. That evening my Mom called me in a panic, that they had found something else, and I needed to be there the next morning. This prompted me to load up my ladder and drive over yet again. At least this time I was happy to note, they were there and working at 8 am. I talked to the lead man and he assured me there would be no "extra" charge, but, he did want to tell me about some other issues. This time having my own ladder I went onto the roof, and sadly, realized that due to the condition of the roof, SHOULD have just re-roofed the whole house! We will have to put a complete new roof on within the next five years! Now, the billing issues! The same day, they finished at 7:30 PM, the repairman, called me to say he was done. That night I got a corporate email saying the project was complete and that they would be billing the credit card. The next day I contacted my mom to let her know,

Called late Friday night. Had someone out fixing leak in the roof by Saturday morning. Great response time!

Very professional

It took some time for someone to come out and give an estimate, but they repaired it the next day. Very professional work, cleanly performed. One customer service star was lost as I had to ask for the final repair photos and report which I was supposed to get before paying for the work.

Arrived at agreed upon date n time. Did their work quickly and competently, and at a fair price. Tnx. Roof RX.

Very professional team. At end of initial appointment, I was shown pictures of the specific problem, told what needed to be done to fix it and given an estimate of repairs. At the next appointment the technician arrived with all the materials needed to do the job. I was shown before, during, and after pictures of exactly what was done. Very satisfied customer.

I had to cancel the appointment, but they sent me emails and were in constant contact...I can't recommend their work, but the appointment process was first class!!!

Unprofessional period. The employees of this company are not vetted in any organized fashion. The roofer that came out to my property bought his own supplies at Home Depot. Used an inferior(Henry's) sealant spread it on my roof barely even coating it. Parts have washed off already. He also did so in a very sloppy fashion getting it, my wooden deck, driveway, planters, skylight, walls, patio heater and roof shingles. He also destroyed the gutters. He was also hired to build up low areas that were ponding water. He did not do this at all. I have had two managers come to my house and still have no resolution of what should be done. It's been 8 months with three cancelled appointments two missed day of my work waiting for these guys to show. I hired this company because of the reviews. In my opinion, I got ripped off. I am waiting for Shane to call me back to resolve this. I am sorry I ever got mixed up with this company. Save your hard earned cash and go somewhere else.

Good Quality Workshops

There was a little miscommunication with the office and technician but we made arrangements for later in the day and he stayed until the work was done even though it was just getting dark.

Great service- Did the work with little supervision and clean up job site before leaving.

The representative from Roof RX was prompt, honest, and helpful during his visit for a free estimate. The contractor accurately diagnosed the problem with the roof and made suggestions for repair work. I would highly recommend his company to others.

I received a couple of estimates, Scott was the most thorough explaining what needed to be done and measured alternatives with me. Scott was respectful, knowledgeable, and patient as I am not the most trusting of workmen. I would recommend Roof RX for sure.

They were very prompt, explained everything, took pictures, and came back in a timely manner to fix the problem.

Roof RX is very responsive and they provided such a good service. They did more than what was quoted but did not charge extra. They follow up and their price is very competitive. We love them, absolutely use them and recommend them to everyone.

Rick from Roof Rx came out to the house and took pictures of the roof so he could show us what the problem was. Answered all the question we had and told us how long it would take to complete the work. When he was finished with the work he also took pictures for us to look at. He was on time and finished the work as he said he would. We are very happy with the over all job he did and will use him for any other roofing jobs we have.

Communication was PERFECT! Really did a great job

Fast and. Good

Mike was great to work with finished the job on time with no worries......thanks again Mike!!

Mike was the contractor who did the work on my roof and he was was very efficient and very easy to talk to and answered all my questions, I was very pleased with the whole process.

Mike, from RoofRx, arrived at the agreed time. He was friendly and very professional. We discussed the problem I thought I had. I thought the problem was a leak in the flashing around the ventilation stack above the kitchen. Mike cheched the (composition) roof and determined it was the rain hitting the 6" metal lid and echoing down the tube. He made a few minor repairs on nails not properly sealed. The cost was well worth the peace of mind.

Work was done quickly and at the lowest bid.

Very customer service friendly, fast, efficient and honest. If I ever have a roof problem again, they'll be the first people I call, no question.

The Guys did a great job, from start to finish.

Excellent