Rooter Express Plumbing Services, LLC

4.41 | 35 Verified Ratings
Write a Review


5408 Progress Court
Braselton, GA 30517
Your use of our services is governed by our Terms & Conditions

Rooter Express Plumbing Services, LLC

At Rooter Express Plumbing Services, LLC, we pride ourselves on providing quality service that customers can believe in. We will always see the project through to the customer's satisfaction. Call us for a free estimate and to get a service professional out to your home today.


Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Athens
  • Lawrenceville
  • Norcross
  • Alpharetta
  • Gainesville
  • Duluth
  • Buford
  • Commerce
  • Cumming
  • Oakwood
  • Snellville
  • North Metro
  • Lilburn
  • Monroe
  • Auburn
  • Hull
  • Baldwin
  • Danielsville
  • Gillsville
  • Dacula
  • Pendergrass
  • Statham
  • Cornelia
  • Good Hope
  • Bishop
  • High Shoals
  • Loganville
  • Braselton
  • Maysville
  • Homer
  • Fayetteville
  • Alto
  • Ila
  • Dahlonega
  • Stone Mountain
  • Lula
  • Jersey
  • Flowery Branch
  • Nicholson
  • Clermont
  • Suwanee
  • Chestnut Mountain
  • Murrayville
  • Grayson
  • Talmo
  • Bogart
  • Jefferson
  • Hoschton
  • Winder
  • Bethlehem
  • Dawsonville
  • See All >

Services Offered

Septic Tanks & Wells
  • Septic System Repair
  • Septic Tank Clean or Pump

Areas of Expertise

  • Septic Repair
  • Septic Cleaning

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted


In Business Since: 2012
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Rooter Express Plumbing Services, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 35
  Page 1 of 4
Sort by newest   Date ▼   Rating  
2.0   |  
Review by in Duluth, GA
Not happy with the end result on the repairs for my septic tank. We were left to finish the job ourselves. Had to figure out how to reconnect drain pipes. Not fun.
Was this review helpful?  
5.0   |  
Review by in Winder, GA
Was this review helpful?  
1.0   |  
Review by in Statham, GA
Please check the internet and the better business bureau before using this company. Also check You will find that they are the prototypical rip off artists. I was quoted $300 for pumping my septic tank. After uncovering the tank the guy immediately made up a reason to charge $1000. All he did was work at breaking up the material with a shovel for a few minutes and then pump out the tank. It took no more than an hour from the time he arrived until the time he left. I contacted the owner to try to find out why I was charged so much and try to get my money back. He said he would talk to the technician and call me back. He did call back and said they would do what it took to make it right after he talked to his technician who was out of work for a few days. He never called back so I called him multiple times trying to get in contact with him. He wouldn't pick up the phone. I tried calling from a different phone and he immediately picked up. He said he had forgotten all about it and would talk to his technician that evening and call me back. He never did. Again I tried calling him multiple times but he again will not answer or respond to his voicemail. This company is not one you want to do business with. Please run the other way so you don't get ripped off like I did.
Response by Rooter Express Plumbing Services, LLC: In response to Mr. F's (consumer name withheld per their request) review, we would like to clarify some of the facts in this statement. Mr. F (consumer name withheld per their request) was quoted $300.00 for a "routine" pumping of a 1000 gallon tank. We always inform our customers when they are backing up there may be additional fees for excess waste and/or repairs. We were called out on an emergency basis on a Saturday because of a back up. Once the tank was exposed it was clear from the build up of solid waste that the tank had not been serviced in a very long time. Also, the mail line was blocked. We responded the same day, dug the tank, pumped the liquid and solid waste including breaking down all solids and pumping it empty and we cleared the main line and made sure he was functioning. He was quoted a price before any work was started due to the additional fees for the additional work that was to be performed and he agreed at that point and signed off on all work. So in response to us being "prototypical rip off artist", we were immediately responsive, thorough, explained the process in detail and corrected all failures accurately and efficiently. Unfortunately we just could not correct all the failures for $300.00.
Was this review helpful?  
5.0   |  
Review by in Auburn, GA
The guys were great. Everything was upfront. No surprises. Very punctual.
Was this review helpful?  
4.5   |  
Review by in Lilburn, GA
Explained every aspect of the problem. Explained every step of the repair before and during the repair. They made estimations of the costs before the work was to be done. Showed me every unexpected problem when it happened and before going on with the repair.
Was this review helpful?  
5.0   |  
Review by in Hull, GA
Quick and professional
Was this review helpful?  
3.5   |  
Review by in Pendergrass, GA
I was told a price about $450 to pump out my septic tank before the company arrived. The only problem they had in doing this job was in locating the septic tank. They had to contact the city of Jefferson to get the plat that showed the actual location.. Once the tank was located they told me the price would be $1200 . They finally agreed upon $1000, which is more than twice the estimated price. There was nothing unusual about pumping the tank only in locating it. I though the price was excessive.
Was this review helpful?  
4.0   |  
Review by in Dacula, GA
Nick was very personable and worked efficiently.
Was this review helpful?  
5.0   |  
Review by in Cumming, GA
Immediately responsive, very knowledgeable and fast.
Was this review helpful?  
4.0   |  
Review by in Gainesville, GA
Was this review helpful?  
Showing 1-10 of 35
  Page 1 of 4

Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.

NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

**Only for U.S. service professionals

Final Step - Confirm Your Appointment:

Confirm your appointment with on , - Change