Rooter-Man

4.21 |51 Verified Ratings
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Rooter-Man

4.21 | 51 Verified Ratings
Write a Review

518-925-5490

641 Grooms Road
Clifton Park, NY 12065
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Profile
Rooter-Man


At Rooter-Man, customer satisfaction is our number one priority. We strive for perfection in our work as well as providing the best of service at affordable prices. Rooter-Man is a full service plumbing and drain cleaning company. We not only clean drains and sewers but we also video inspect sewer lines for a break, roots and other obstructions so you know what caused the line to back up. Sometimes a sewer line needs to be repaired we can do that as well. We repair and install: garbage disposals, tank-less water heaters, faucets, fixtures, water heaters, sump pumps, toilets, tubs and showers, drain pipes, broken pipes, outdoor hose spigots and much more. We guarantee all our plumbing jobs for one year on parts and labor. We charge by the job not the hour so you know what you are going to pay up front before we start the work.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Albany
  • Troy
  • Glens Falls
  • Schenectady
  • Latham
  • Ballston Lake
  • Delmar
  • Stillwater
  • Wynantskill
  • East Greenbush
  • Guilderland Center
  • East Schodack
  • Ballston Spa
  • South Glens Falls
  • Saratoga Springs
  • Clifton Park
  • Guilderland
  • See All >

Services Offered

Plumbing
  • Clear Sewer Main
  • Clear Drain Clog or Blockage
  • Drain Line Breakage Camera Locate

Areas of Expertise

  • Drain Clog or Blockage - Clear
  • Sewer Main - Clear
  • Commercial And Residential

Product Brands Used

  • American Standard
  • Bradford White
  • Delta
  • Kohler
  • Moen
  • Price Pfister
  • Rheem
  • TOTO
  • Viega
  • Wolverine Brass, Inc.
  • See All >

Quick Facts

Business Hours
Monday:
7:00 AM to 8:00 AM
Tuesday:
7:00 AM to 8:00 AM
Wednesday:
7:00 AM to 8:00 AM
Thursday:
7:00 AM to 8:00 AM
Friday:
7:00 AM to 8:00 AM
(Please call to confirm)
  • Warranty Offered
  • Credit Cards Accepted

Credentials

In Business Since: 2010
Awards
  • Angies List Super 2011,2012,2013.2014,2015
Screening
HomeAdvisor Screened. View Details

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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Clifton Park Miss Shen Softball

Clifton Park Baseball

 
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Rooter-Man

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 51
  Page 1 of 6
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5.0   |  
Review by in Waterford, NY
Project: Clean Out a Sewer
Great experience, difficult repair but tech stayed with it until problem was corrected.
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1.0   |  
Review by in Clifton Park, NY
Money-minded and exploitative. Not courteous or service- oriented. Unfair pricing.
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3.0   |  
Review by in Albany, NY
More than I expected to pay for the services required. To come out to the middle of Albany and snake a shower drain was $322.00. Since my main concern was the toilet, he did snake it for free to prove that there were no issues which made me more accepting of the final bill.
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5.0   |  
Review by in Watervliet, NY
Project: Clear a Clogged or Slow Drain
Bill from Rooter-Man did an excellent job and I would highly recommend Bill and Rooter-Man.
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5.0   |  
Review by in Mechanicville, NY
Project: Clear a Clogged or Slow Drain
Prompt service. Very professional and friendly. Bill cleaned up his work area and left as if he had never been there, except now I no longer have a plumbing problem!
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0.5   |  10-28-2018
Review by Ralph K. in Albany, NY
This company would not give me a ball park estimate up front even though I gave them explicit details of what needed to be done. They charged me $49 to show up and then an extra $150 to cut open the wall to see the problem I already told them about. They had to go out and get parts after telling me the bill would be an additional $1,365 to do. I had little choice since the cut a large opening in my walls and left me hanging. The guy was gone for 3 hours to get parts! When he came back, he took an additional 6 hours to complete this job. They really needed 2 people to do parts of this job and I had to help the guy complete the job. The office was terrible to communicate with and calls went to an answering service. There was no way to call the worker directly as they have their calls blocked so communication with the company is through a third party. The work was finally complete, but done very unprofessionally and extremely overpriced. DO NOT USE ROOTER-MAN - THE COMPANY IS A RIP OFF!!!
Response by Rooter-Man: Upon learning of Ralph's complaint with our company, a phone call was made to him, as well as the technician to try to get some understanding of the situation. It appeared that Ralph was upset about the price from the very beginning. He requested an estimate over the phone, however, he agreed for us to come out to take a look at the job. Our company does not provide estimates, we provide "up front" pricing. We don't like to pull any "surprises" during or at the end of the job. In order for us to do that, it was necessary for us to open up the wall to determine what needed to be repaired. (Because this is an "older" home, there was the potential of there being other pipe issues in the wall.) Since the work needed to be done according to "code," it was more expensive than a "normal" pipe repair. The cost of the job included labor, parts and the time to get the parts (which could be as much as a few hours). Ralph was made aware of this before he signed and approved us to do the job. Our technician did give Ralph the option, three times, to get other estimates, however, for time's sake, he had us do the job. At Rooter Man, we take our work and customer service very seriously. Our A+ rating with the Better Business Bureau, our Angie's Super Service Awards for 7 years in a row, as well as over (500) 5-Star ratings across the internet does tell a story about our service and integrity. It is unfortunate that this situation had occurred, however, we believe that the work, as well as the one-year warranty, provided the service that we continue to stand behind.
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2.0   |  
The company completed the task but they are very expensive -beware!! I called regarding a leaking faucet in my kitchen and my dishwasher wasn't working. The total cost of the work was $470 (incl. tax). The charged me $49 for the call out, $295 for the work on the faucet and $100 to check if there was water going to my dishwasher, which in my opinion is completely ridiculous! It was clear from the moment Tim stepped into my house that he was going to fleece me as when I explained what the issue was he replied that if it's what I think it is, it's going to cost you $100 and it will take me 2 seconds... like what? Needless to say he was wrong and it was an issue with the faucet cartridge, which he replaced at an astonishing $295. Regarding the dishwasher, I had concerns it wasn't getting water and all he did was take the pipe off, turn the water on and explain it was getting water and must be an appliance issue (and that just cost you $100). What made the whole experience worse is that after fleecing me $470 he have me a $1.50 bag of candy and said "here's something to sweeten your day"???? What you mean, after you just left a horrible taste in it???
Response by Rooter-Man: We appreciate the feedback and do empathize with the additional cost that was incurred involving the inspection (diagnosis) of the dishwasher issue. The technician was following procedures, however, it was decided that the $100 be refunded back to the customer.
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5.0   |  
Review by in Latham, NY
very professional but on the expensive side
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5.0   |  
Review by in Mechanicville, NY
Project: Install, Repair or Replace Plumbing or Fixtures
None. Part was expensive.
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5.0   |  
Review by in Albany, NY
Quick response and great service by Bill the technician.
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Showing 1-10 of 51
  Page 1 of 6

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    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
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    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
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  10. Identity Verification (Reverse Phone Lookup)
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