Ruby's Plumbing and Heating

Fast communication. Great service, fixed problem quickly and efficiently.

Very professional

On time. On budget. Kevin is a great guy!

I had tried various DIY stuffs to unclog our toilet but could not get it back, so needed someone to come and fix the issue. Kevin came on time and within the first ten minute, he was able to conclude that this was not a draining issue, but the rim of the toilet itself was clogged and I need to replace the toilet. Kevin told me it will cost few hundred dollars. I paid $150 for the service, which was only 10 minute and the conclusion to replace the toilet. After he left, I googled how to unclog the rim and tried white vinegar. Wow. I had my toilet back running like new within an hour. So, my conclusion is ... really? 150 for an advice to replace the whole thing when I fixed it within an hour? should not you have fixed the rim clogs? I do not recommend this service.

Good communication. Great service, fixed problem quickly and cometely.

Very professional, excellent work, completed the project quickly and very reasonably priced. The work area was left cleaner than when he arrived. I highly recommend Kevin.

Arrived fully protected for himself and his customer. Very neat, uniformed, friendly and candid. Very impressed with his persona, and consideration of customer's domicile. Very knowledgeable and professional. Observed all coronavirus protocols. Would not hesitate to retain his services again.

Original request Leak at kitchen sink Toilet flange By the time he visited Leak at kitchen sink Sink not draining and dishwasher leaked water onto floor End of first visit Fixed pipe under sink but leak continued Used 25 foot to clear drain which did not work End of second visit Put Glugg drain cleaner which did not clear Replaced toilet flange seal Suggested I call another company to clear drain Charged me $400 I requested he contact someone and he called American Minuteman which charged $225 for next day visit American Visit Leak under sink continued American used 50 foot but drain not clear - noted grease accumulation - but the line did appear to reach the full 40 ft American scheduled another visit with two workers to try to clear drain Cancelled American visit as I could not see how two workers using the same 50ft would yield different results from the previous visit Contacted Ruby He suggested There is a problem we have to open ceiling and repipe some of kitchen line He told me that leak will continue as long as drain remained clogged Hired another plumber who said leak had nothing to do with clogged drain and he successfully fixed leak and drain.