Russell's Heating & Cooling Plumbing & Electric

This company does not care that you spent 20 plus thousand dollars with them and the unit fails and you have no AC after hours. Actually it was about 830 pm and they stop offering emergency service at 10 pm. We were simply told they were all booked up until next Tuesday. Our equipment is under a 10 year warranty as well. They simply don't care once the sale is done how they treat you down the road. They don't care that you have to go without AC for a week or until an appt opens up because they only employ 1 emergency Technician until 10 pm each day. Even with that, they don't offer an appt until a week later. Really!? So I'm suppose to just do without AC for the next week. We paid more than 20 thousand for 2 new units 4 years ago and the blower blew out last year and when they came to repair it they did not connect all the wires so we still spent the night without AC until the next day. This company does not provide any customer service or loyalty after they sell you the unit. Our repair was to replace the bearings on the motor. A cost of 400 to 500 dollars for a new motor with new bearings. So, naturally we wanted to use our warranty. But, russells didn't care we have to wait a week for the next available appt. Just do without AC. So, you might want to think about it before using this company if you intend to spend thousands of dollars on new units and expect any kind of emergency service down the road.

They are very responsive to your calls and fix problems right away.

I did not actually have a/c repair but there was no Maintenance category. Today Alex Rohr came out to do my maintenance contract check and cleaning of my unit. He was by far the best technician Russell has ever sent out Alex took more time then any of the other technicians. He found that my heat exchanger blower was set way too low and that one wire was incorrectly connected. Upon fixing this, the air flow from my vents increased. In the past, I don't think they even checked the air flow. I was very impressed with his knowledge and his thoroughness.

Did a great job and Great quality services

Both Markece Deadwyler and Michael Deadwyler really resolved a decades long issue that previous owners had forgotten about. Our new home's issue it had the original ducts still installed. Mix in decades of backyard flooding, open access points for rodents, and moisture in the crawl = torn up ducts. I had gone into the crawl to tape the ducts together dozens of times. By the time the rodents had done so much damage, the only solution was to attack. Fortunately the Russell's crew was able to send these (2) skilled pro's. Felt involved, educated, and confident every step of the way. Both of them were keen in leaving the workspaces clean prior to checking out from the site. I could tell they attention to detail prior to any installation. My crawl space was mapped out and sectionalized in a way that allowed me to digest the benefits better. I would highly recommend requesting the Deadwyler crew from Russell's.

Great work

Great service

Great company

The salesman assisted me in getting the right size unit for my home. The previous unit had never really cooled the house as the builders put in what they could get by with. My home has actually been cold. The salesman got my install on the schedule quickly and they came out took care of the job in 90 degree heat,.

For a non-emergency job, I felt the cost was a little high, but the employee was very polite, and did a good job.

They arrived on time and completed the job on schedule. We have hired them for some additional work this week. They were very professional and knowledgeable. They are now our "go-to" experts for plumbing matters.

Very friendly and professional. Showed up ahead of schedule

They showed up on time explained what needed to be done and price. I watched him as he made repairs and was very impressed at his knowledge of the plumbing problem. Took about 1 1/2hr's to fix. I've used Russell's for replacement of total heating and cooling system in my house . They do fantastic work.

Great professional service from my first phone call. Alex, who came to my home was wonderful. Explained everything in a way I could understand. Best company I have had work done with in a long time.

Very professional....on time.....within budget...,,would hire again.

This was a great experience from booking with Mike over the phone to Alex who came out and took the time to explain all of my fixture options and even explained quality of different companies but always reassured me that it was my decision and whichever I faucet I decided on he would be able to install and stop the leak. The price to install was a little bit pricey about $25-30 over the average listed but not higher than the range offered on home advisor. This was an overall positive experience and I will gladly recommend and use this company again.

on time! on price point! work successful!

Russell's did a nice,, very professional installation. They kept the area clean during and after completion. The response time was good and when onsite they completed the project quickly. I will definitely consider them for future projects.

Prompt and very courteous tech. Explained every step in the process of repair.

Arrived on time, replaced my garbage disposal quickly and neatly.

The staff member arrived earlier than the appointment time, and took care of the issue in short order. Appreciated their attention to the problem!

The service person was on time, polite and quickly got to work. It was done in no time. Great work!