- Residential Work
- Small Jobs Welcome
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90% Recommended
70 Years In Business
Company Details
- Verified Licenses
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Hours
- Mon: 8:00 AM - 6:00 PM
- Tue: 8:00 AM - 6:00 PM
- Wed: 8:00 AM - 6:00 PM
- Thu: 8:00 AM - 6:00 PM
- Fri: 8:00 AM - 6:00 PM
- Sat: —
- Sun: —
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Service Details
Areas of Expertise
- Russo Bros. & Co. (1-800-MR-RUSSO) has been in business for over 66 years and has been specializing in residential service and repair work in the following areas:
- Plumbing - toilet repairs, drain cleaning, faucet repairs, water services, pressure problems, water heaters and water softners
- Heating - hot water baseboard heat, radiant heat, steam heat, and forced air heat.
- Water Conditioning - provide testing and analysis, chemical free water conditioners
- Drain Cleaning-we have state of the art equipment to handle all types of clogs.
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a Review
Showing 1-10 of 156 results
5.0
Oscar G.
Morristown, NJ
9/4/2020
Amazing service. Extremely attentive and detailed with their work. Quite pricey when compared to other options but you get what you paid for
Response from Company:
Hi Oscar - Thank you for your feedback on the work we did at your home. We greatly appreciate that you took the time to share your feedback, and we are glad to learn you were happy with the service Russo Bros. & Co. provided.
3.0
Justin F.
Boonton, NJ
9/3/2020
Had them come out to repair a leaking pipe. They quoted me a price to fix the issue which simply made no sense to me and after inquiring and having the work described to me in detail, it still just made no sense why it would cost that much. So I got two additional quotes which ended up being less than half the price. The other quotes were also done via text/pictures. So at the end of the day, these guys came in double the price and what?s worse, while they came quickly and the plumber who came was great, they charged me over $70 just to come to quote the work. My advice is if you go with these guys, get other opinions as well.
Response from Company:
Thank you for your feedback. Russo Bros. & Co. has been in business for over 66 years, and we have many satisfied, repeat customers. From time to time we hear that our prices are expensive. We believe if you compare our business to similar size competitors, our prices are in line with the market place. We do have a small fee to come to the home. By visiting your home, this ensures that our technicians fully understand the scope of the entire project. We have implemented an up-front, straightforward pricing system so there are no surprises or added charges. Our pricing model takes into account the average time it takes for a technician to perform a repair, our overhead factor, as well as material and related tool costs. Our technicians drive fully stocked trucks, so if work is approved, most repairs can be made on the first trip (saving you time in the long run). Russo Bros. & Co. aims to satisfy our customers at a high level and we stand behind all of our work.
5.0
Pavlo K.
Pine Brook, NJ
12/7/2019
I have used Russo Bros. & Co. services to clear a clog in my kitchen lower bathroom line. Cruz has been dispatched and did a great job within constraints we had. Has been very professional, easy to talk to, well educated and informed about the plumbing specifics. I learned new stuff in addition to my drain pipes are flowing fine since.
Response from Company:
Thank you for your kind words. We are please to hear you were happy with the service Cruz provided.
5.0
Steve S.
Boonton, NJ
9/18/2019
Phil the plumber showed up on time and was knowledgeable about the best way to affect the repair. He was professional and personable. He coordinated with the the local water department and had the repair done efficiently and correctly. He also cleaned up the area he worked in. I would have no reservations about calling them in for any future repairs.
Response from Company:
Thank you for your feedback on the work Phil did at your home. We greatly appreciate that you took the time to share your feedback and we are glad to learn you were happy with the service Russo Bros. & Co. provided.
3.0
Donna L.
Bloomfield, NJ
8/23/2019
Very reliable but they had me install a sump pump and that was not the problem, I am still having flooding and I have been told I need a french drain. In the end the flooding is still going on and the problem is NOT solved.
Response from Company:
Thank you for your feedback. The sump pump was installed as the first step of resolving your flooding issue. As previously discussed, there was a possibility of additional work, including a French drain, if the sump pump did not fix the issue. We apologize if there was any confusion. Please give us a call at 973-**** if you would like to discuss our recommendations further.
5.0
Rodney C.
Parsippany, NJ
8/9/2019
Response from Company:
Thank you for your rating!
4.0
Alan J.
Montclair, NJ
7/25/2019
Conscious
Response from Company:
Thank you for your feedback. We are happy to hear we provided a high level of customer service and quality. From time to time we hear that our prices are expensive. We believe if you compare our business to similar size competitors, our prices are in line with the market place. In order to quote a client pricing up front, we have implemented a flat rate pricing system so there are no surprises. Our flat rate pricing model takes into account the average time it takes for a technician to perform a repair, our overhead factor, as well as material and related tool costs. We appreciate you taking time to leave a review.
5.0
Michael M.
Fairfield, NJ
6/20/2019
The is a first rate organization. They have premier customer services and great services technicians. I would highly recommend them.
Response from Company:
Thank you for your feedback! We really appreciate your kind words.
2.5
Kurt M.
Hackettstown, NJ
2/17/2019
Simple repair, overcharged on the price.
Response from Company:
Thank you for your feedback. From time to time we hear that our prices are expensive. We believe if you compare our business to similar size competitors, our prices are in line with the market place. Concerning the recent work at your home, it took our technician 4 hours to diagnose the problem and make the necessary repairs to get your heat working correctly. In order to quote a client pricing up front, we have implemented a "flat rate" pricing system so there are no surprises. Our flat rate pricing model takes into account the average time it takes for a technician to perform a repair, our overhead factor, as well as material and related tool costs. If you would like to discuss your concerns in further detail, please give us a call at 973-XXXX
5.0
Michael B.
Glen Ridge, NJ
6/29/2018
Our water heater was on it's last legs and was leaking all over the basement. They came over right away and put a new one in. Very professional and customer friendly.
Response from Company:
Thank you for your feedback on the work our technicians did at your home. We greatly appreciate that you took the time to share your feedback and we are glad to learn you were happy with the service Russo Bros. & Co. provided.
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