Santiago's Company, Inc.

4.35 |9 Verified Ratings
Write a Review

Santiago's Company, Inc.

4.35 | 9 Verified Ratings
Write a Review

410-454-6193

PO Box 234
Glenwood, MD 21738
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Profile
Santiago's Company, Inc.


We make every effort to earn your business and your respect!

We are locally owned and operated in Maryland. Jaime Santiago, President & CEO, has been engaged in residential construction for over 20 years. We believe that everyone's needs are different; therefore, we provide a customized, full-service approach to improving your home design. We look first at the architecture and what you want to achieve. Then we find the best design solutions to meet your needs. Our primary goal is to exceed professional standards and provide you with exceptional customer service. We have worked hard to earn our reputation in the industry for excellent workmanship, competitive prices, service, and safety. Additionally we strive to keep our workplace environmentally friendly. Our philosophy is "Do the work right the first time because efficiency saves you money and time." We make every effort to earn your business and your respect.

Achievements

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Service Area

  • Washington
  • Bethesda
  • Ellicott City
  • Columbia
  • Olney
  • Potomac
  • Chevy Chase
  • Rockville
  • Dayton
  • Cooksville
  • Woodbine
  • West Friendship
  • Clarksville
  • Glenelg
  • Glenwood
  • Fulton
  • Highland
  • See All >

Services Offered

Additions & Remodeling
Designers & Decorators

Areas of Expertise

  • Wholehouse Remodeling including but not limited to the following:
  • Kitchens, Bathrooms, Basements, Decks
  • Interior & Exterior Painting, Rough & Finished Carpentry, Metal Framing
  • Architectural Woodworking (custom), Installation of Drywall & Plaster, Installation of Doors, Windows, Carpet, Tile, Stone, Wood Flooring
  • We also provide Waterproofing Services

Quick Facts

Business Hours
Monday:
9:00 AM to 5:00 PM
Tuesday:
9:00 AM to 5:00 PM
Wednesday:
9:00 AM to 5:00 PM
Thursday:
9:00 AM to 5:00 PM
Friday:
9:00 AM to 5:00 PM
(Please call to confirm)
  • Small Jobs Welcome
  • Warranty Description: All contractual work is warranted for 1 year from completion.
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted
  • Bilingual

Credentials

In Business Since: 2001
Memberships & Affiliations
  • BETTER BUSINESS BUREAU
State Licensing
Trade: Home Improvement Salesperson
License #: 68001715
Expiration: 02-28-2020
Trade: Home Improvement Contractor
License #: 68001713
Expiration: 02-28-2020
Trade: Home Improvement Contractor
License #: 128792
Expiration: 11-18-2020
Green Certifications
  • EnergyStar.gov - Home Performance with energy Star
Awards
  • NATIONAL REGISTER'S WHO'S WHO IN EXECUTIVES AND PROFESSIONALS
Screening
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Business Overview

Community Involvement

PROVIDING RENOVATIONS AT LOCAL CHURCH

PROVIDING FINANCIAL SCHOLARSHIP TO SOCCER PLAYERS IN BALTIMORE METROPOLITAN AREA

PROVIDING FINANCIAL ASSISTANCE TO LOCAL CATHOLIC SCHOOL

How We Got Started

I chose to work in this industry because I have the aptitude for it, and the ability to provide our customers with excellent results.

I love working in Washington, DC because There are a lot of renovations/changes occuring in the area.

We started in this industry in 1989.

We describe our business as Family owned and operated

 

Photos
Santiago's Company, Inc.


My Work
1 Projects
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Ratings & Reviews
Santiago's Company, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-9 of 9
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5.0   |  
Review by in Washington, DC
We feel so fortunate to have found such an able partner in renovating our historic home in Washington, DC. Kim & Jaime are an excellent team who combine top-notch customer service with the highest quality of work available. They worked with us to help us realize our vision for our house and now it really feels like home! The only drawback is that they are always juggling multiple projects so be sure to book them early... it's worth the wait!
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2.0   |  
Jamie's company was one of three that I got an estimate for an island cooktop hood install. I liked that he had high ratings, he sounded confident that this wasn't a difficult job, and his price was reasonable. Unfortunately, the work was not done properly. This hood vents directly up and outside. We have a vaulted ceiling. There was a rafter in the way of lining this hood up properly, but he said if it was slid back just a bit, it would be fine. We agreed to that...the knobs on the front of the cooktop don't need venting anyway. What we did not agree to was a vent that sat crooked by 6 degrees over the cooktop. To put it another way, each corner of the hood missed lining up with each corner of the cooktop by roughly 4 inches! They did not test fit the vent. They did not use a plumb drop or laser on all four corners or test fit the vent. Once it was up, it was up without them seeing that it lined up. Next, the exhaust outside was extremely tall...like it was a furnace exhaust. It was ugly and against HOA. We told him we were expecting a flush-mount exhaust vent. He told us that it was code to be that high. When we asked where we could find such code, he then said if it was flush, it would get blocked by snow. This is simply false. People in New England have flush vents for powered exhausts. He said, "look at your neighbors." Yup, we're looking at our neighbors. No one is like us! Next, the drywall work that was patched after running the electrical. It's terrible quality. Part of our house is not the best lit area, but you'd expect contractors to have shop lights. None were used. There's a ton of sanding left to do. I have better drywall jobs in my rental properties. Oh, and to top it off, the guys did come back to try to fix the crooked vent. Instead they just made it crooked the other way by 5 or 6 degrees. Jamie keeps trying to sell the idea that the rafter causes it to be crooked. He also told my husband that I OK'd it to be set crooked. Neither is true. I agreed to set it back to avoid the rafters. No one in their right mind would think it's okay to have a crooked vent and OK that idea. The guys tried to adjust it, and rotated the vent through what would have been the sweet-spot to mount it, and continued an extra 6 degrees. It's possible to have that vent line up properly. You just need patience and willingness to do the job right. We have black trim on our ceilings (which are wood--think cabin style). The guys cut one of the pieces of the trim too short and had the audacity to put it back on the ceiling. It falls short of butting up with the vent chimney by several inches. When I asked if that'd be replaced, the guy said "I dunno". Finally, a small thing was that there was no courtesy phone call to let us know they would not be showing up one day due to needing to get on the roof, but wanting to wait until there was less snow. I did not know they planning to get on the roof that day. I get that we are not your averag
Response by Santiago's Company, Inc.: Nicole, we always strive for excellence. That's how our business has survived well for 14 years with at least 80% of our business from repeat clients. We apologize that we did not meet your expectations, however, there were several discussions with you along the way. Perhaps it would have helped had some of those communications been put in writing. We wish you well, and hope that you are able to obtain the results you're looking for. Sincerely, Kimberly Santiago
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4.33   |  
Review by in Washington, DC
Santiago's company did an excellent job remodeling my house. Jamie does great work and has an eye or detail. During the project we discovered numerous problems with the house. The problems included a wall that wasn't structurally sound, relocating pluming, and repairing a floor joist. Jamie and his crew fixed every problem and still finished on time. We went over budget a little, but very reasonable considering the extra work he needed to do. I would definitely recommend this company to anyone.
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4.83   |  
Review by in Washington, DC
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5.0   |  
Review by in Washington, DC
Very professional, timely, great communication, and over all a pleasant experience.
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5.0   |  
Review by in Washington, DC
We totally gutted the kitchen and bath in a condo built in 1925. Both projects turned out wonderful. Jaime and his team worked diligently and professionally on ever step of the projects. Including difficulties with the plumbing in the building. Jaime put us in touch with cabinet makers, title company's, and just made the whole experience easy and simple. We would highly recommend Jaime and his crew and we plan on using them on our own home in the near future.
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5.0   |  
Review by in Washington, DC
Kim, the person who takes care of the scheduling is fabulous. She promptly responds to any questions or concerns. Jaime and his crew do a wonderful job. The project came in on schedule and on budget, and it looks nice. Jaime also has good design ideas. I am very happy with the results.
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4.67   |  
Review by in Washington, DC
Jaime was a complete professional and handled the project with ease. I would recommend this company to anyone who wants a thorough, well thought out renovation.
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4.5   |  
Review by in Washington, DC
We found Santiago's Company to be an excellent company to work with. They were clean, timely, reasonably priced and showed up to work every day. If we were to do it all over again, we would pick Santiago's Company - no question whatsoever.
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Showing 1-9 of 9
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  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
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  10. Identity Verification (Reverse Phone Lookup)
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