Sears Home Improvements - Roofing

Long ago

All good. No hassle

The coordination from the salesman to the project coordinator, contractor, and the final inspection was top notch! I will be using Sears Home Improvement again in the future!

The coordination from the salesman to the project coordinator, contractor, and the final inspection was top notch! I will be using Sears Home Improvement again in the future!

The coordination from the salesman to the project coordinator, contractor, and the final inspection was top notch! I will be using Sears Home Improvement again in the future!

The coordination from the salesman to the project coordinator, contractor, and the final inspection was top notch! I will be using Sears Home Improvement again in the future!

The coordination from the salesman to the project coordinator, contractor, and the final inspection was top notch! I will be using Sears Home Improvement again in the future!

The coordination from the salesman to the project coordinator, contractor, and the final inspection was top notch! I will be using Sears Home Improvement again in the future!

Quick and easy

Did not put the draft hood back on the gas water heater. did not put a boot on the electrical mask, said they do not do that. it IS in the scope of the project. I now have a huge leak and water damage. They just need to get a retrofit boot. It has been a year and is still not done. Impossible to get in contact with anyone. Just today I finally got someone to call me regarding repair. Let us see if they follow through. I will never use them for anything. The finance company paid the contractor even though I told them that project was not complete.

No experience with this vendor.

Ok

Work done on time.

I fell for the nice sales guys pitch that since this was basically Sears, an established company, that it would be reputable and trustworthy work. :-/ Almost nothing the sales guy told me turned out to be true. I needed a *complete* roof replacement, which I knew would be a big job. There were a couple of beams with cracks that I wanted replaced, and I asked if they could handle that, and he said yes, of course, since the whole roof is coming off, they would definitely be able to replace them. I also was really looking forward to finally replacing the incredibly ugly splitting and rotting face boards along the edges! I was assured that it was maybe a 4-5 day job and that it would be scheduled at least a week out from any rain in the weather report because they wanted to do the job right. OK. They seemed very clear on what I wanted and needed before the money exchange happened. Once they had my money, totally different experience. They rushed to set up the job, which suddenly became a **2 day job** since rain was coming in 3 or 4 days. I said that they told me it was really a 4 day job and they were like, **no, it is not a small house. Its just a 2 day job. really** OK...? So, they knocked out the job in 2 days, which was impressive at a glance. The good news is that the roof seems structurally fine and had kept the water out, which is ultimately the most important thing! However... they never did replace (or even look at) the cracked beams that I had mentioned - did not have time in that 2-day rush job! And those fugly rotting splitting facing boards?? I could not believe my eyes when I looked up and saw that they LEFT THEM UP THERE, but simply nailed new 1/2 boards on top of them!!! I know its not critical to the structural integrity of the roof... its just kind of shockingly lazy and unattractive! And they weirdly replaced only about 1/2 of the facing boards along the gutters that they replaced. Why would they only replace half of them??? They replaced the worst of them, but... I did pay for a full job, not a half-ass job. The facing boards were also bare, with no primer painted on. (I had specifically asked if they would be primered and the sales guy said yes, of course, they would have basic white primer to protect them.) The outside clean-up was OK - I had to clean some debris and tar off of my window - but the big shocker came about a month later when I went to get something out of my attic, and pulled the cord for the ladder and was greeted by a rain of splintered wood and nails! I guess I should have thought to check the attic before signing off on the completion paper?? The attic is FULL OF DEBRIS. Yes, it was on my **list** anyway of projects to tackle at some point - to replace the insulation and all in my attic - but I definitely did not expect to have to clean up all this roofing debris that they carelessly created and never thought to clean up! If you can afford to go with someone better, then go with someone better! SEARS may have been a reliable brand and company at one point in time, but their days are gone. My only comfort about their likely-to-be-worthless **30 year warranty** is that I am not likely to live another 30 years anyway so whatevs! The gutters also seem cheap but functional for now. I anticipate replacing the gutters at some point for something better, and just hoping the roof does its job.

They did a good job on the gutters as well.

Sears referred me to One Day Roofing. They were quick, ordered the shingle color and shading I wanted. Roofers came two days later at 6:30 am and worked for two days. We called them back because of excessive metal debris on the ground and a problem where flashing was not replaced. They did this work the next day but left extra shingles and flashing in a pile in our yard and havent picked it up 7 days later.

The project contractor never once came to my house. The crew tried repeatedly to get out of doing some of the work that they knew that i paid for. They never came back to finish cleaning up causing me to step on a few nails. One crew member got an attitude demanding that i sign the completion certificates even though they knew the work was not finished. A lot of calls and emails were flat out ignored. There was no real communication on what was going to be done, by whom, and when it was being done. I still believe that i did not get everything that i paid for so i hired another company to come out and finish up. One guy showed up for like 5 minutes and said he would be back. He never came back. There were some boards that should have been replaced but were not. I was told that i paid for certain items but when i insisted the work be done they then changed their mind and said i did not pay for it. They did a really poor job painting the one board that they did replace. Overall, bad customer service, lousy attitudes, won't get all that you paid for, and basically no real communication.

Completely false information about installers who did not speak English and could not communicate. Makes promises and does not come through.

Bad presentation period poor coordination and poor response to problems for workmanship, not complete , poor customer service and unprofessional behavior

Other than less than stellar coordination from project manager everything else was top notch. I never knew what was happening prior to roofers arriving. They just showed up one day by surprise. We were going to leave town for a few days but had to postpone. Afterwards the roofers were friendly, efficient and very professional. Property was left totally clean. If there was a 6 star I would rate the installation company a 6.

Fast work, great clean up and quick to respond for a repair on my neighbors screen damage. Thanks to the entire team that provided my service.

No comments.

Ok

The roofing project was done professionally and was finished in a short time