Siara Designs

"The above claims by Debra R do not represent the facts. Debra was never present, neither during the original consultation nor the actual installation. Her husband was the only one present at both times. Here are the facts: (1) We were hired to clean up the clients? yard, lay sod and install edging. (2) We told the client we would buy materials in the morning and text them when we were on our way, which we did. There was no set start time scheduled. (3) The client claims no one spoke English. Fact is the project manager (PM) informed the client that the crew would start with clean-up and that the PM would be there shortly after. The PM communicated with the clients in English at all times. It is not the clients? job to talk to the crew, but to the PM. (4) While on site, the PM identified that additional edging (in addition to what was originally quoted) was needed and provided the husband with a price. This happened during the installation, not after. (5) We would never surprise our clients? with additional costs after doing the work. We always discuss any additions before any work is done to get approval. The husband agreed to adding the additional edging. We communicated every necessary step along the way clearly with the husband, who again was the only one present. All work done was with his approval."