Safari Septic, LLC

Mark with Safari Septic might just be my new favorite person. After a headache of a septic issue had me scrambling for a professional, Mark came through and absolutely delivered. Amazing customer service, he went above and beyond to resolve what I thought was going to be a nightmare of a problem. 10/10 would recommend and will only be using Safari and Mark for my future septic needs.

Caveat Emptor: The service was performed well and in a timely manner. The only problem I have/had was that there was an issue with payment and I accidentally paid the company twice. I have been in contact with the company and have been given approximately half of my money back (total cost of service was $2,800 of which I have received $1,500 back). My service was completed on October 7, 2022, so I have given the company a year to refund the remaining amount, but I am still told to wait. I guess if you do not overpay, then they are good to work with.

Do not use this company! Mark was over 2 hours late the first day. Showed up with a broken shovel and said we would have to help dig. After a few minutes he said the price was going to be $1200 instead of $400 because the septic tank was deeper than most and he would need to rent heavy equipment unless we wanted to dig it out. He charged $100 and said to call him when we had it dug out. We had the tank dug out and called him. He said he would call us back when he got to the office. Three days later he called and said he had problems with his phone. He scheduled to come out 3 days later to pump out the tank. He was scheduled to arrive at 9:00 but did not show up. When we called he said it would be 12:00. No show again at 12:00 and I called to tell him not to bother. We hired a different company who showed up on time and pumped the tank for less money. They said the tank was the normal depth. He ripped me off for $100 and is a crook!

They came out on short notice and did a great job.

Great work

Good work

They responded promptly and took care of the problem!

I received a call within seconds of inquiring. Scheduled an appointment, he was very flexible. Called me before he headed to my property. When he arrive he was pleasant, knowledgeable and efficient. Showed and explained to me the issue. Quoted me on the spot. I excepted, he went to get the part and returned within an hour to finish the job! Great service as he went above what was need to make sure we were good to go. Eork was neat and good customer service skills. I definitely recommend him!

Safari made contact promptly and completed the job equally promptly. I was pleased with the whole experience and the price.

Mark was very nice and knowledgeable. He got here quickly and very knowledgeable. I would highly recommend them!