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92% Recommended

14 Years In Business

Company Details

Contact

See Phone Number
12005 Prospect Rd
Strongsville, OH 44149
www.safehousesolutions.com

Hours

  • Mon:
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Achievements

Service Details

    Areas of Expertise

    • Mold Inspection and Testing
    • Lab Sample Testing and Analysis
    • Mold Remediation and Removal
    • Water Damage Restoration
    • Indoor Air Quality Testing VOC, Mycotoxin Property and Clinical EMMA Testing
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.7
    13 Verified Reviews
    • 5
      12
    • 4
      0
    • 3
      0
    • 2
      0
    • 1
      1

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 13 reviews Showing 0 reviews
    5.0 Ma G. Medina, OH
    4/23/2020

    The service SafeHouse provided was amazing! Nancy spent a good 30 minutes with me during our initial call helping to educate me and answer questions. Michael came out to do testing in our home. He was also extremely knowledgeable and helpful. I appreciated their time, knowledge and expertise and couldn t be happier with the service they provided. They are an honest, ethical company and I wouldn t hesitate to recommend them to anyone. They go above and beyond. Excellent service! Highly satisfied customer!

    11/13/2019

    I cannot say enough about SafeHouse Solutions! I received quotes from a numerous companies and did a lot of research before settling on SafeHouse for our mold remediation. There are a lot of good companies out there so it was difficult to decide, but I know I made the right choice. They were very patient in answering all of our questions and made sure they understood all of our concerns. They showed their extensive knowledge regarding mold and truly understand the serious impact mold can have on your health. They did not try to up-sell us, in fact they had to convince us that we did not need as much work done as we thought. Their crew went above and beyond and were very thorough and courteous. They kept in constant contact with us throughout the process, even answering calls and texts late in the evening. I would highly recommend them to anyone dealing with a potential mold situation.

    5.0 Jack S. Kent, OH
    8/21/2019

    excellent advice on making our home a safe envnironment.

    5.0 Monica F. North Royalton, OH
    7/11/2019

    SafeHouse Solutions has been great to work with!! Their professional, prompt, and courteous service - especially in a time of stress - really put my mind at ease. They kept me informed at every step of the cleanup process and their team did an amazing job! This family-run business really made me feel like I was part of their family. Kudos to top notch work and attention to detail! I highly recommend this company!

    1.0 Karen V. Lorain, OH
    12/5/2018

    They need to be monitored when doing the job make sure to get a warranty.

    Response from Company:

    Since this is our ONLY negative review we have received in years I can use it as an example of how very important it is to fix the cause of the mold which in her case meant fixing the leak around her glass bathroom window in her shower. And in fact in DEC of 2018 she posted a 5 STAR Review referencing the smooth process and learning experience. I don't want to embarrass this client however not only did she Know she needed to contact the glass block co in Oct of 2018 and NO FURTHER RESEARCH was needed because we gave her several photo's showing the problem, (6 MONTHS LATER) in April 2019 she calls again. We sent a technician that also is a contractor to explain again if she doesn't resolve the water we can't prevent the re-growth. 2 months again goes by and the water problem is still not resolved. As for the part about us having the contractor start without contacting her... that's not even possible. It takes time to select materials, floors, fixtures, tile etc., agree to a scope, have a contract signed, agree to a start date, collect a down payment and order materials prior to any work start. We were there 10/12 - 10/23/18 which we did not do the rebuild and our focus with her was the importance of repairing the leak. I think what happened is because she needed to go back to her ONE Bathroom home she elected to do the remodel first and deal with the water leak later . In June when she calls again and the Glass Block Co still hadn't been out she asked us to call them. We did and after wards was told THE GLASS BLOCK COMPANY REPLACED THE WINDOW AT NO COST TO HER. We are unsure why she would say it was replaced at her expense, what that expense would have anything to do with us or would become part of a review of SafeHouse and then to further attempt to discredit us by saying we said we would come back again and treat and test her air and then not show up is simply just not true. But there were other things which occurred that caused us concern about her. She made accusations about a wallet disappearing only to admit to finding it after we inquired several times. One other event was she accused us of staining her bedroom carpet. Always going that extra mile to insure our clients are happy we have one of our regular carpet cleaners go to her home, pay them $300 to clean her carpet just to receive a phone call later from him telling me that she had her toilet replaced before we ever came to the house and the stain was old wax from that toilet seal. And finally to address the accusation that we not supply a copy of the original air quality test; when we arrived at her home the MVOC of mold (smell) was so strong testing to verify our findings would be charging her for something that was not necessary. And we never do that. In fact in our service area for Home and Business Owners we offer Visual Mold Assessment in livable areas at NO COST.

    5.0 Judy B. Berea, OH
    11/11/2018

    Great company.

    5.0 Deborah W. Cleveland, OH
    10/18/2018

    Thank you for the professional skills and patience you exhibited with me the property owner and tenant. I'm grateful... You gave "facts" when answering questions which allowed the tenant to understand the job required serious attention to detail. Your input made my job easier. Your service is exceptional. Great job, DeBorah W.

    5.0 Laura W. Lyndhurst, OH
    10/15/2018

    This is a family run business that treated us like family. They went overboard to accommodate us. They're very knowledgeable about mold and took the time to explain everything to us in detail as well as sending us additional info we could read. They were the most expensive company we looked at but we felt more confident with their expertise than any of the other companies.

    5.0 Jean A. Brunswick, OH
    7/5/2018

    They are knowledgeable, professional, and completed within four days after I contacted them. Very thorough, great job. I am very pleased.

    Showing 1-10 of 13 results Showing 0 of 0 results
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    Photos

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    OUR WORK
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    Medina Water Intrusion

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