Safewell Technologies, Inc.

very prossional and knowleable.

Good

Not sure if two star would be even appropriate for the company and its owner Kelly. I have a well system where the well is placed down the hill from the house. when the switch demands the water, it kicks the pump and water travels from down the hill up to our home. Same as any other system. There was a water pressure problem about 6 weeks ago at our home and I called Safewell (Kelly). He did not respond for 24 hours and then finally called and showed up at our home. Said there is a problem with the tank and pressure valve and fixing that will solve the problem. When I told him to examine the whole system before we replace the tank and the pressure valve, he said, I need to trust him more and that he has been doing this for a long time. Never judge a book by its cover. I agreed, my mistake. After spending upwards of a thousand dollars, the problem was not solved. The entire crew is clueless as to what is going on. I was told that now the pump is going bad, so replace that. Their theory is start replacing everything and eventually something will work. Kelly lowered the pressure for the pressure tank saying the cut off switch will not work and it will kill the motor. While I was examining the entire site, we realized that their was a water leak in the PVC pipe that runs underground from well to our home. Simple fix, called an excavator who found the leak and fix it. Something that any well guys should have made some effort to look at. I call Safewell that the problem has been fixed can you raise the pressure back up? Someone who use to talk about customer service and standing behind their work - now tells me to bring the pressure back to where it was which he forcefully lowered, I will have to charge you. This is someone who had a wrong diagnosis of the entire problem, who was wanting me to change the pump which is till date running absolutely fine. I am professional and I run an IT Company out of Albany. I went with these guys because they are a small company and I can relate with them. But sometimes going to an expensive guy is better than going to someone who will charge you little less but does not know what they are doing. I am fully aware of the fact that Safewell will write their own story because that is where the focus is. What they fail to understand is that no customer writes a negative experience unless they truly had a negative experience. You may ask why two star and not zero - because Kelly tried to salvage the situation but a clueless person can only do so much! Alas, they wanted to serve the entire community of 13 families here in Altamont. Caveat Emptor!!

I am so pleased that I chose safewell technologies. They came out they put effort into seeking the simplest solution first when it turned out to be far more involved they came right back and quickly efficiently had my new pump installed it's working great! I highly recommend safewell technologies.

Kelly and his crew were over the top accommodating, friendly and very thorough. Very professional outfit that I would recommend to anybody.

The technicians arrived on time. They were friendly and professional. I had a well pump and pressure tank go out. It was pouring the rain. I would not have wanted to do that job in those conditions . My well sets in a low spot in the yard and there at least 4 in of water around it. Not my idea of a great working environment, but they got the job done neatly and as quickly as possible in those conditions. Most importantly I had water when they left.

They showed up on time. Diagnosed an extremely odd problem. Repaired and replaced defective parts and completed the job in a timely manner. They worked neatly and removed all debris and old parts I am so glad I went by previous reviews and hired this exceptional company. It is a pleasure working with people who go out of their way to be sure you are satisfied with their work.

We had a home water emergency in Voorheesville and I called this crew and they all but dropped everything to come out right away to get us water again. They knew right what to do and got us water. They also quoted me a really reasonable price for the work and ni matter what was causing the issue they stuck to that price. We ended up having to pull the entire metal pipe out of the well and replace all components. I love these guys. Highly recommended!!

Timely, efficient and answered all our questions. Would strongly recommend them to anyone who needs this type of work

Both Louie and Eric arrived on time. They were extremely professional were able to diagnose the problem immediately and they come highly recommend. A job well done.