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97% Recommended

9 Years In Business

Company Details

  • Bilingual

Contact

See Phone Number
10527 Tilbrook Dr
Houston, TX 77038

Hours

  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: 8:00 AM - 1:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Full stairs Remodels-balusters, Treads, newel posts, Handrails,caps, Risers, Kicks, and Skirts.
    • Full weded systems-cystom stairs / stairs paint and stain.
    • Fabricating and installing baby gates.
    • $425.00 Minimun for Repairs and installs:
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered

    Ratings

    4.8
    69 Verified Reviews
    • 5
      61
    • 4
      6
    • 3
      1
    • 2
      1
    • 1
      0

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 69 reviews Showing 0 reviews
    4.5 James D. Pearland, TX
    1/15/2021

    The workers were very neat and skillful at their work and very respectful. They did a great job replacing my balusters and every body loves them

    Response from Company:

    Thank you for the recommendation, James D. We appreciate your support.

    5.0 Melanie M. Cypress, TX
    12/9/2020

    Santos Creativity Staircase did an amazing job of replacing our staircase. They were fast, clean, professional, and courteous. I cannot recommend them highly enough. We have been remodeling our house over the last few months and they are by far the best contractors we have hired.

    Response from Company:

    Thank you for the recommendation, Melanie. M we appreciate your support.

    5.0 William S. Houston, TX
    11/5/2020

    Juan Santos and his brothers did and excellent job on our staircase. We did a staircase upgrade which replaced the carpeted stairs with red oak stairs, red oak handrails and metal balusters. They originally planned on four days to complete the job, but we let them work as long as they wanted too, so it too two very long days to complete. Juan and his brothers are highly organized, concerned and detailed about the quality of their work. The bid was a little higher than other bids, but their design made the staircase look exceptional and the quality of their work was exceptional. I would recommend Santos Creativity Staircase Co. to anyone who wants to upgrade their staircase. They will do an exceptional job for you.

    Response from Company:

    Thank you for the recommendation, William. S we appreciate your support.

    5.0 Thomas B. Houston, TX
    10/3/2020

    Did a great job was very professional. clean up was excellent !

    Response from Company:

    Thank you for the recommendation, Thomas. B we appreciate your support.

    5.0 Allison C. Houston, TX
    9/29/2020

    Quality work done in one day. Clean job site and very polite and professional. Would definitely use them again.

    Response from Company:

    We are glad to hear that. it was a pleasure to worked with you. If you need any other job. We are here to serve you. thanks for the recommendation sincerely, Juan Santos.

    3.0 Alisa P. Fresno, TX
    9/28/2020

    The two guys doing the work did a fairly decent job. I thought the quote was a little high and I was a little hesitate about the amount of the requested deposit. Juan, the young man that comes out for the estimate needs some customer service training. Make sure you get everything in writing, a couple of my walls were damaged and at first he did not want to fix them claiming they do not do sheetrock, but eventually he agreed to have someone come out and do the repairs.

    Response from Company:

    We regret this from a client of ours, but it is normal when walls are cut, that details remain in the demolition process, in each contract it is stated that it does not include drywall repairs, if the owner is not being charged for repairing The drywall, but even so, the company responded for a job not added in the contract, we are sure that we have done a good job, and regarding the down payment that the company asks for, it is necessary, before starting the work, if the client Do not agree, the client has the option of not proceeding with the contract, all companies have different policies, sincerely Santos.

    5.0 Ricardo L. Katy, TX
    9/19/2020

    Polite, on time, efficient. Was able to help adjust quickly we ran into a hiccup with the parts. Would recommend.

    Response from Company:

    We are glad to hear that. it was a pleasure to worked with you. If you need any other job. We are here to serve you. thanks for the recommendation sincerely juan Santos

    5.0 John T. Humble, TX
    9/19/2020

    Polite and professional; Had them install wood stairs that were somewhat difficult to get the right color and Santos did a great job in creating the color requested.

    Response from Company:

    We are glad to hear that. it was a pleasure to worked with you. If you need any other job. We are here to serve you. thanks for the recommendation sincerely juan Santos

    5.0 Philip W. Katy, TX
    7/22/2020

    Polite and professional from site estimate to clean up. Completed the task on time.

    Response from Company:

    We are glad to hear that. it was a pleasure to worked with you. If you need any other job. We are here to serve you. thanks for the recommendation sincerely juan Santos.

    5.0 Bruce S. Richmond, TX
    7/4/2020

    Had them do our stairwells and they were well worth it.

    Response from Company:

    Thanks for the recommendation! Sincerely, Juan Santos.

    Showing 1-10 of 69 results Showing 0 of 0 results

    Photos

    Santos Creativity Staircase
    38
    Stairs
    106
    Staircase
    28
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