Sapphire Pools

Awful customer service and communication. Did not show up twice when expected and did not communicate why or when he would show up.

He went above and beyond to identify the problem and gave us the information to avoid the problem again in the future.

{No comment provided}

Very courteous, helpful, prompt, on time and called ahead before he came. He explained everything and answered all questions. He did a great job.

He was great! The fact that he answered quickly and availability was great! I would definitely use him again if I need to

After hearing from Jerry he was at my house within an hour and the problem was fixed within a half hour of being there. He went above and beyond to help and be informative beyond fixing my problem.

He acted my concerns were very important, validated everything I was saying and worked toward making it right. He also gave me his cell phone and said to call him with any concerns and he would talk me through it over the phone.

Very professional and very willing to help and talk with you even after they have finished the work. excellent customer service

Jerry is a very nice young man but I believe I might be his first customer to use his power washing business. My hardi plank is damaged with the the hot water he used but he says he will come back and paint. His bid was the highest of 3 bids I received but I gave him the job because he led me to believe he had the best equipment and could handle the job. He estimated the job would take 2 days and he was here for 5 days and job is still not complete. I sent him a professional bid that was from a competitor which totaled $1000 and his was $2000. He came down to $1600 which included my fence($250 est). Competitive bid was top to bottom everything included, windows and screens. When jerry said he was finished he said the windows and screens were not included or to have been removed which I removed myself. He didn't want to clean the screens but had I not removed them, cleaning the bottom of window seals would have been impossible. All the junk would have collected at the bottom of the windows between the screens and window. I asked him to clean the outside screened in porch which has a concrete floor and is attached to my house and has the same hardi plank siding. When I returned home this had not been done. In addition, all the junk from washing the walls had blown into my screened in porch which is filthy with debris, the screen, the walls and ledges and floor. Also all the debris from the roof and walls is now on my patio surrounding the pool. I called him this morning to discuss the situation because he had previously told me numerous times that he would come back until I was satisfied. On Friday when my husband paid him he said he was returning on Monday. Today is Monday and he hasn't returned my call or shown up and it is noon. He does have a problem with time management because on three different days he was 4 hours late on arriving when he said he would be here. I hate leaving this review and I willing gladly revise if he can make things right and live up to his word. Well, I am changing his rating to a ONE because when he was scheduled to return he didn't show up or call to let me know he had a family emergency. He was scheduled to show up around 9:30 AM and he called to say he was on his way and an hour away. He never showed up or called and I was very worried he was in an accident. I had to find his wife on facebook and send her a message that I was worried. He then immediately texted me to say he ruined his phone dealing with an emergency. I now have to pay a painter to fix my hardeeplank ($200) and have my house properly washed with chemicals and not hot water. I have many areas where the mold and mildew wasn't removed. Once again, I wasted money and was lied too by a contractor!

Jerald quickly and routinely worked on my pool following the Harvey flooding when my regular provider was disabled. He was knowledgeable and energetic, and immediately began a plan for machine recovery and sanitation.

n/a

hard working and flexible with their schedule

They were excellent, Jerry was very professional, took care of everything, informative and keeps the homeowner informed of how the project is going.

I would recommend them.

They are doing a great job for me.

I am not happy with the service I have received from Sapphire Pools. They did NOT clean my pool weekly and you cannot depend on them to do the job.

I have hired Sapphire Pools for my weekly pool maintenance and I was very please with the quick response to my request for a quote and the ongoing communication with Jerry. I feel like he is someone I can depend on and trust to get the job done.

Jerry is very knowledgeable and professional. We appreciate all the service he has provided for us.

Reliable and seemed to have solid knowledge on Pools and equipment.

I am very happy with the end results of my project. They did a really good job.

They did a really good job.

They are top notch quality from the beginning. They came and did what they said they would at a very competitive price. They did an excellent job in a timely and professional way.

Excellent customer service and very knowledgeable

N/A

Great service