Satisfaction Major Appliance Repair

The service tech Marc responded to repair my refrigerator in SE CC, very professional demeanor throughout. After the initial diagnosis he kept in touch throughout the process, to my amazement followed-up on the repair. He explains every step of the repair process and remains in contact throughout which is a lost business model in this day and age. If you want to be serviced by someone that has pride in their work and stands behind what they repair I strongly recommend this business .

Same day fixed.

Very professional and responsive

Marc was very courteous and knowledgeable about his repair-explained each procedure- A, no -nonsense man- I give him, a 10

Timely, cared about fixing the problem, completed work quickly and accurately.

The technician, Mark, came to the house quickly. After he diagnosed the issue, he gave me a quote of $400.00 over the phone (this is my vacation home). He stressed to me that he does not work by hours but by project. He explained that the ice maker was frozen and other stuff that I did not understand. We were not there so we did not know how bad the situation was and we did not want our guest have no ice in the freezer, so we agreed to the price. The technician was there only for 20 minutes and finished the job. He called me to pay by check or cash. I told him that it was a simple fix, why he charge to high. After negotiating, he agreed to $250.00 for his work. I did not like the way he charge for fixing my fridge because he knew it was a simple fix and still quote us at $400.00. He emptied out the ice maker, defrosted the ice maker and reset the temperature. He did come back to check to make sure the ice maker is I think this is not honest at all.

quick replacement

They are very good, respectful, they cleaned up behind themselves.