Scrub a dub cleaners

"Customer was given a senior discount of 370 (originally 500) for a deep clean of a 3000 sq ft home. We were instructed to wipe over surfaces to the point paint was coming off the window sills! ( And then asked to re paint them). Toilet seats were damaged before cleaning. Customer was alerted of this. When mopping her floors the mop water went from clear to black in color (Not spreading dirty water) Cleaners spent 12.5 hours on this property. Once met, customer asked for an additional discount!"

"Thank you! We appreciate your kind review!"

"Before payment was received, photos were sent to the customer to verify the job had been completed to their standards. The customer responded to the photos saying the house looked great. After that response, the customer sent payment. I have documented texts with time stamps that detail this discussion. Customer then reaches back out 24 hours later saying her boyfriend had come to the house the previous day and said their was toothpaste in the sink and the floors were not mopped. When I referred the customer to the photos she approved including the clean sink with no toothpaste and the cleaned floor, she said it was a scam and that the photos were sent to trap her. I re iterated that photos were sent before payment to ensure cleaning was at the customer level. Customer approved photos and said everything looked good. Because of this, no refund was given. I am not sure what her boyfriend and her did to the home after the cleaning, but when I sent the cleaned photos of her home to her she said it looked great."