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Learn about our screening process90% Recommended
22 Years In Business
Company Details
- Verified Licenses
Hours
- Mon: 8:00 AM - 8:00 PM
- Tue: 8:00 AM - 8:00 PM
- Wed: 8:00 AM - 8:00 PM
- Thu: 8:00 AM - 8:00 PM
- Fri: 8:00 AM - 8:00 PM
- Sat: 8:00 AM - 5:00 PM
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Plumbing
View All Offerings and Cities Served
Cost Information
- Warranty Offered
- Trip Charge May Apply
- Credit Cards Accepted
Reviews
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Showing 1-10 of 180 results
1.0
Jason B.
Milford, DE
11/22/2024
Called and made an appointment on Thursday afternoon due to a leaking kitchen sink. Waited all day Friday, and was called at 6:30pm telling me that they could not make it and would have to reschedule. Definitely would not recommend this company. They also refused to let me speak with the owner. Poorly run company.
Response from Company:
I am sorry you feel that way Jason and [Consumer Name Removed]. Also apologies as I was not available yesterday to talk. From your perspective we are a poorly run company. And of course you have the right to choose who you want to work in your home. The tough part about being in this business is sometimes we have to choose who can we get to in any particular day. We never know how many emergency service requests we will receive in any given day, and we have to get to the people without water or have sewage backing up into their home first. And what no one sees is all the things that slow us down on any given Friday. (Just for fun yesterday alone a tire blew, a technician got sick in the middle of the day, and we got hit with a ton of emergencies.) // It doesn't matter though, It's also not fair to you. You have a problem of a faucet to replace, and a house full of company coming over soon. That must feel like a lot of pressure, and I can relate. We must have gotten Accidentally disconnected on the phone suddenly in the middle of speaking, as we were about to offer you a guaranteed next day first appointment. My action item is to have our Customer Experience Person look into your case, and look for areas that we could have done better for you. Either way, I think the bigger question we will be bringing up in a next meeting is how do we communicate more effectively than we currently do = a customers urgency versus an actual emergency? I'm not quite sure what the answer is, but I am excited to dive into it and improve in this category if we can. If you have made it this far, thank you for listening, and best wishes to you and yours in this holiday season. Sincerely, Josh
3.0
Frank C.
Hurlock, MD
11/20/2024
I hired them to replace all of the polybutylene piping in our house. The very young crew, led by a 19 year old, made a lot of mistakes. After they left, I discovered that they failed to connect a faucet in the kitchen sink, reversed hot and cold in the shower, left interior pipes exposed under a slop sink, and unnecessarily cut into and marked a wall searching for pipes that were not there. To their credit they reduced my bill for the unnecessary damage. They were to return the next day to complete the work for the upstairs bath. I canceled this and asked the company to send a more experienced crew. The second crew was also young but much better. They corrected all of the plumbing mistakes from the first crew and even cleaned up the stains on the wall left by a sharpie. At the end of the second day, I thought all was complete. I later discovered that an outside faucet was overlooked. I contacted the company and they quickly dispatched a crew, the 19 year old again, who quickly reattached the spigot. My impression was that they were using younger and less experienced plumbers to hold costs down. That would have been okay if properly supervised by an experienced plumber who would have checked to see that faucets were working properly and that the installation was done in a professional manner. I would use another company in the future.
Response from Company:
Frank, I'm sorry you had some issues with the installation, but I am glad you gave us the opportunity to make it right. Your impression is understandable, but inaccurate. We do attract young people to our trade, but for a different reason than keeping costs down. The rate of retiring plumbers (and tradesmen / women in general) is far surpassing the amount joining our trade. This is possibly stemming from 20 years of high school propaganda pushing college as the only solution. We are very proud of our school we have built here, to create tradesmen and women who will have a viable and sustainable career path, instead of tons of debt from a college degree. Please call and we would be proud to show you a tour of our training lab to help these young people grow. Either way, I will be looking into your scenario to see how we could have improved your experience with us. Sincerely, Josh
N/A
Mall K.
Easton, MD
11/5/2024
n/a
5.0
Marty M.
Lewes, DE
9/16/2024
Ben was outstanding. Very professional. Very informative. I now have a monthly service contract with Seaside.
3.5
Richard A.
Ocean View, DE
8/17/2024
Job Done
Response from Company:
Hi Richard, thanks for your review - unfortunately we cannot see your full name here, but please give us a call at the office to let us know what we could have done to make this 5 stars, thanks!
5.0
Steven D.
Harrington, DE
4/15/2024
Super friendly, got it done right, followed up to make sure it was still working, and found the cheapest solution. Matt was amazing in every way
5.0
Debbie B.
Georgetown, DE
3/4/2024
My kitchen sink was clogged & leaking underneath. I called late Friday and they scheduled me for a first call Monday morning. I was well informed by text on confirming appointment as well as a phone call with an ETA. Both Ben & Katelyn were exact on their arrival time and were very professional, hard working, friendly and very patient with me and all my questions and concerns and me talking way to much and they very quickly put my mind at ease. They were able to fix the problem with no issues. I highly recommend Seaside Plumbing and their Technicians Ben & Katelyn!!!
4.5
Huy L.
Lewes, DE
2/20/2024
N/a
5.0
John A.
Berlin, MD
12/28/2023
Seaside plumbing was very reliable and fast service. We would highly recommend this company.
5.0
Lynne B.
Cambridge, MD
11/28/2023
Our tankless hot water heater didn’t always provide hot water to the second floor of our house. Austin diagnosed and fixed the problem. He also made suggestions to improve our gas system that we are considering as a future project.
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