Sentry Exteriors, Inc.

Staff very professional and prompt

Their representative came out immediately; however, it took constant calls from me to get any information from their staff. The Rep told me I would hear from them, and when I did not I called several times over a four day period. I finally emailed them, and they responded with a phone call that my parts were ordered. This was a total fabrication as I was getting a plain, normal gutter (one) and rather small at that. I had to hound their office and my Rep to get an answer, and they finally showed up yesterday, 9/15, with the gutter. It was installed and perfect. Far from a quick response; far from good customer service - they live in a different world. They don't seem to understand that when the Rep promises follow up, they actually have to contact the customer.

They were fantastic from start to finish. Very professional and fantastic to work with

Quick response, job done well

Beautiful job - well done! Rob & Julie

Excellent

I think the service was a little pricey as I just had a repair. The work that was done was excellent and was explained to me.

I was impressed with the speed of the installation, but the mess that was left was inexcusable. Nails, insulation, and trimmings were left everywhere in the yard. I pointed this out, but their solution was to bring a leaf blower and blow everything around. Useless.

Friendly and a job well done.

High quality work, easy to deal with.

Quik,fair estimate. Did work in a timely manner. Excellent product.

Requested an estimate through HomeAdvisor to have an approximately 50 foot long section of gutter replaced across the front of our two story Roanoke County, Virginia home and Ted George of Sentry Exteriors arrived on March 4. Ted inspected the job site and provided the estimate and pointed out other potential "non-critical" issues associated with the existing roof (waviness - potential wood sheeting underlay damage - and how the previous homeowner had not installed new shingles in 2010 using the proper drip edge and ridge cap shingles) and gutters (beginning to pull away from metal fascia on the back of the house). In addition to replacing the damaged gutter section, Ted provided estimates for other items we had discussed (new siding, roof and gutters). Ted was very friendly and extremely knowledgeable and answered all our questions. Ted was on site for over an hour. We received a second on site estimate a week later that was almost twice the price quoted by Sentry and there was no mention of any other potential problems with the existing roof or gutters (estimator did not perform a "walk around"). The estimator was on site for less than half an hour. We scheduled the replacement of the damaged front gutter section with Sentry on March 16 and the work was performed on March 26. The friendly two man crew arrived on time. After measuring the exact replacement length, one person formed the new gutter section on the ground while the other carefully removed the existing gutter leaf covers from the old damaged gutter section then removed the screw nails from the old gutter. After the damaged gutter section had been dropped to the ground, the crew member on the ground hand carried the new 45 foot long section of 27 gauge seamless aluminum gutter across the yard and up a ladder to the other member on the roof. The gentleman on the roof attached the new gutter section to the fascia by himself, drilled holes and attached the downspouts, and finally reattached the existing leaf covers to the new gutter. The damaged gutter was loaded into the Sentry trailer for disposal. The job was completed in approximately an hour. The new gutter was a close match in color (classic cream) to the existing window frames and gutters. Billing and payment was handled online using QuickBooks. Overall it was a very positive experience and I will use Sentry Exteriors again for future home improvement projects when funding is available. If there were any non-positive aspects associated with this experience (and I'm no expert on gutter replacement), the two man crew (one on the roof holding the 45 foot long section near the center and the other on the ground) "eyeballed" the placement of the new gutter and the drainage slope instead of using any tools or guides, and the gentleman on the roof did not use any fall protection or tie off the ladder.

very communicative through the entire process and friendly customer service throughout.

good job in short period of time

We used Sentry Exteriors to install new gutters and gutter guards. Tara, the office manager, and Ted the sales rep were delightful to work with and we found them to be professional, helpful and accessible. The price we .paid for the gutters plus the guards was almost $2,000 less than a quote from another company that only covered the guards.

They were able to install in one day, and did a great job!

great company

They received my deposit on 8/7 but did not communicate that they couldn't do the job right away. The office waited until the week of Sept. 3rd to advise that the job would be completed on 9/14. Mainly think the office could do a better with their communication. However, the guys did professional and fantastic work. Gosh, did not realize that the work could be completed so professionally so quickly! The gutters matched perfectly. Thank you to the crew!

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After waiting two weeks for the job to be completed it was done perfectly. There was some miscommunication at the office although everyone was professional and helpful. Once the service was completed we were very happy. Thanks for a job well done.

These men behaved as true gentlemen and fixed my several problems caused by the recent tornado to my complete satisfaction and I will most definitely call upon them again for any need that arises .

good job

Excellent Customer Service - My roof repair was small compared to many others who had high wind damage. Phil (Sales) was eager to help fix my problem and coordinated the team promptly. Very satisfied.

The appointment was kept on time, everything that i was told that would happen, happen. I would highly recommend them.