Serenity Air, Inc.

4.86 | 88 Verified Ratings
Write a Review

Serenity Air, Inc.

4.86 | 88 Verified Ratings
Write a Review

253-255-5682

201 West Stewart Avenue
Puyallup, WA 98371
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Profile
Serenity Air, Inc.


Clean~Efficient~Comfort

Call Serenity Air, Inc., for an experienced HVAC Pro you can trust. We have built a solid reputation in the community for our outstanding attention to detail and superior customer service.

Achievements

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Quick Facts

Business Hours
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  • Free Estimates

Credentials

In Business Since: 2008
Memberships & Affiliations
  • Better Business Bureau
State Licensing
Trade: HVAC/R
License #: SERENAI920L6
Expiration: 08-26-2018
Screening
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Business Overview

How We Got Started

We started in this industry in 2001.

We describe our business as Family owned and operated

 
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Serenity Air, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 88
  Page 1 of 9
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5.0   |  
A great team of professionals that are capable of offering great options to challenging projects. Very thorough and professional. Even the support office team were great to deal with. I was very impressed with the entire experience.
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4.0   |  
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5.0   |  
Review by in Puyallup, WA
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
Serenity Air installed a new Trane furnace for us, they also inspected & tuned up our AC unit & furnace at another home. We couldn't be happier with Serenity Air. Everybody from their office to their HVAC technician's are courteous, knowledgeable, communicative, prompt & thorough. They installed our new furnace faster than what we expected & for less $ than 2 other bids we received.
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5.0   |  
The install team called before arriving and showed up at the scheduled time. They finished early. During the course of the install they answered questions and cleaned their work area before leaving. The customer service is great and the pricing is reasonable. The sales and office staff are the best.
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4.5   |  
Review by in Milton, WA
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5.0   |  
Review by in Buckley, WA
Project: Install a Central Air Conditioning System
Great customer service and installation team. Answered all of our questions and fully explained new product operations to us. New system far exceeds our old one.
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5.0   |  
Review by in Puyallup, WA
I spent weeks reading reviews and getting quotes to install air conditioning in my home. After several companies wouldn't answer questions I wanted to try one more before making a decision. I had been ripped off by a previous HVAC company and didn't want to make the same mistake twice. I called Serenity Air to get one last quote. They beat the prices of the 3 other companies I received quotes from and it was for the higher quality ac. (Hvac companies give you a couple choices including a lower quality and top of the line). The customer service was excellent. All my questions were answered the same day, so I was quick to schedule the install. Installers arrived on time and Drew, the comfort specialist even stopped by to make sure all was going accordingly. Customer service followed up the next day and even registered my unit and offered to schedule the inspection for city of Puyallup. Yesterday I received a thank you card in the mail. This company had gone above and beyond what I expected and worked with me on pricing. I could not be happier with the air conditioning especially in the 90 degree weather! I will be using serenity for all my hearing and cooling in the future and will recommend to all my friends and family!
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5.0   |  
Review by in Tacoma, WA
Project: Install Natural Gas or Propane Furnace / Forced Air Heating System
After receiving bids from four contractors and narrowing down on the type of system, I began my research. I looked at product reputations from consumer testing sites and researched contractors by looking at multiple peer review sites like this one. Trane received very high ratings on their overall product quality and was near the top of ranked products. Looking at user reviews from multiple sites, Serenity Air almost always received 5 stars from all the customer reviews. I contacted Serenity Air and informed them they had my business. My installation was scheduled a couple of days later. They got electrical and mechanical permits required for the job, ordered the equipment and scheduled their installers. The day before the actual installation, I received a call letting me know the specific unit was not available. I immediately thought uh-oh, now what. That was not the case. Serenity Air told me they were going to substitute the next larger model at no additional price increase and they were still scheduled for the installation the next two days. The next day, the installers arrived on time and were very courteous and professional. They walked around my home getting to know what was needing to be accomplished and went to work. I would ask them questions and they never felt bothered to stop and answer those questions. As they were checking the clearance of the exhaust vent and my garage door, there was an incident that ended up breaking my garage door opener. That evening, they contacted the garage door company and had their repair person out the next morning repairing the opener. Again, I was impressed with their professionalism and getting any issue resolved to my satisfaction. At the end of each day, they thoroughly cleaned up and removed any trash. When the installation was complete and they performed a duct leak test showing how efficient the air flowed throughout the system. Again, this attention to detail impressed me. I would highly recommend Serenity Air for your HVAC needs. I will be calling upon them in the future to maintain this system for years to come.
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5.0   |  
Review by in Puyallup, WA
Always on time. Worked hard and efficient. System is working much better than older system. All employees were a pleasure to work with.
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5.0   |  
Review by in Puyallup, WA
Project: Install Natural Gas or Propane Furnace / Forced Air Heating System
Great company to work with, did an outstanding job on my replacement Furnace.
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Showing 1-10 of 88
  Page 1 of 9

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  6. Bankruptcy Search
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  7. Legal Search for Civil Judgments
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