Serpukhov Company, Inc.

Fast, clean, accurate, work. Made service call within an hour, got parts and fixed better than new. He will be our neighborhood repairman for HVAC & appliaces in the future. Unbeatable

They came out to Woodstock and fixed our oven. If you need fast service at a very reasonable this is the place to call.

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I hired this company to fix my fridge. Please do yourself a favor, save a major headache and hire someone else. The technician sent to my house didn t seem very competent and after examining my fridge and confirming with someone on the phone, informed me that the control board needs to be replaced. The part had to be ordered so he came back the following day(Friday, 10/11) and installed it. Couple hours after he left, the same error message came back up, informing me that the temperature is too high inside the fridge. I was back to the same issue I had prior to hiring this company and wasting $260 on this control board. I called the owner of the company and left a voice mail explaining the situation on Saturday morning (10/12). I never got a call back. Finally got a hold of someone on Thursday (10/17) and was told they d contact me the following day. Friday came and went without any contact. On Saturday (10/19)at 8 pm I received a text from the owner asking what time on Monday he can come over for a revisit. I told him that anytime after 2 pm works for me and he said he d call me Monday (10/21). Today is Friday (10/25) and I ve yet to hear from anyone at Serpukhov Company. One of the most unprofessional experiences I ve ever had.

The called me back right away when I put the request through Hone Advsisor at 8:30 AM. They arrived at my house by 11am, diagnosed the problem left to get the neccessary parts and returned and fixed the issue by 5pm...all in the same day.

efficient, quick and professional

Efficient, quality work, fair price!

The technician was very careful and courteous.

He worked until the problem was solved.

Knew exactly how to fix the issue

Very unprofessional and not knowledgeable in fixing appliances. Cannot find the root cause and kept asking for more money to try out different things to see if that fixes the issue. Demanded more money even after the quote was given and performed the service, but did not fix the issue. Very rude. Do not spend the amount of money on repairs that eventually comes close to the brand new appliances.

Always on time. If parts come in early they call to see if they can come out earlier than the scheduled appointment. I appreciated how easy they were to contact.

Picked up call that day and sent someone out to determine the problem with the washer. Made sure to have the right part and scheduled the service work for the very next day. Clean and friendly as well.

With the exception of a slight scheduling issue, everything was great!

Arrived late to the appointment window. Didn't disclose cost for the call..

They get the job done. Good value for money. Punctual and reliable.

The communication between the technician and the client was poor. All other aspects of service where exceptional.

They took the time to explain what is wrong with the appliance and gave a choice rather than push for a solution.

On time ,friendly,efficent

I do feel the bill should have had a breakdown of charges. I knew the service charges would be $50, but I didn’t question the charge for the gas coils because I was anxious to have a working dryer.

They respond quickly they came with in 2 hours fix the problem. Very happy

The timing was superb - I called them at 10 am and the serviceman was there by 1 pm. He also found tons of change under the machine! I would definitely call them again for a repair.

My dryer was fixed the same day it broke, making me very thankful. The technician told me what needed to be done and cleaned up when he finished.