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Serpukhov Company, Inc. logo

Serpukhov Company, Inc.

Thermostat Installation and Replacement, Gas Furnace / Forced Air Heating System Repair Service, Commercial Gas Furnace / Forced Air Heating System Repair Service,

About us

SERVICE FEE ONLY $39.99 if no repair. We are open from Monday to Friday. Unfortunately we DO NOT repair microwaves and LG refrigerators. We’re a locally owned and operated company with 10+ years of industry experience. We value honesty and integrity, and stand behind our work. We specialize in appliance repair for a variety of major brand appliances including, but not limited to, LG, Samsung, Maytag, Whirlpool, Viking, and Subzero. Our services are customized to the individual project, paying close attention to the details of each project that we're involved with. We look forward to building long-term relationships with our clients and guarantee your satisfaction!

Business highlights

9 years of experience

Services we offer

Appliance Repair , Appliance installation

Reviews
4.235 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
14%
3
0%
2
9%
1
6%

Filter reviews by service

Showing 1-25 of 35 reviews
John K.
Jan 2020
5.0
Gas Furnace / Forced Air Heating System Repair Service
Yes, I recommend this pro
Fast, clean, accurate, work. Made service call within an hour, got parts and fixed better than new. He will be our neighborhood repairman for HVAC & appliaces in the future. Unbeatable

John H.
Dec 2019
5.0
Yes, I recommend this pro
$250
They came out to Woodstock and fixed our oven. If you need fast service at a very reasonable this is the place to call.

Ruth M.
Oct 2019
2.0
no comment provided
Response from Serpukhov Company, Inc.
"Hi there.I am just interested why did you put rating 1.5?Can you explain? There was such a situation: When i came first time, what you told me?That the washer was making a loud noise and no agitate,no spin,right???I put a new motor couplers.And it was working... After you called back,and said that it not switching cycles.Right?I came back and looked it.After i ordered and put a new timer to your washer for MY money from MY pocket and did not charge you.So,total cost was $175,and i put a new timer and motor couplers.So,looks like it is great deal.Why 1.5?"

Darek R.
Oct 2019
0.5
I hired this company to fix my fridge. Please do yourself a favor, save a major headache and hire someone else. The technician sent to my house didn t seem very competent and after examining my fridge and confirming with someone on the phone, informed me that the control board needs to be replaced. The part had to be ordered so he came back the following day(Friday, 10/11) and installed it. Couple hours after he left, the same error message came back up, informing me that the temperature is too high inside the fridge. I was back to the same issue I had prior to hiring this company and wasting $260 on this control board. I called the owner of the company and left a voice mail explaining the situation on Saturday morning (10/12). I never got a call back. Finally got a hold of someone on Thursday (10/17) and was told they d contact me the following day. Friday came and went without any contact. On Saturday (10/19)at 8 pm I received a text from the owner asking what time on Monday he can come over for a revisit. I told him that anytime after 2 pm works for me and he said he d call me Monday (10/21). Today is Friday (10/25) and I ve yet to hear from anyone at Serpukhov Company. One of the most unprofessional experiences I ve ever had.
Response from Serpukhov Company, Inc.
"Well, yes, there was one guy who ruined our reviews, but he no longer works.I am so sorry to hear that Please contact me at 2243305604,i can come and take look it today if it is still relevant"

Matt K.
Oct 2019
4.5
Yes, I recommend this pro
The called me back right away when I put the request through Hone Advsisor at 8:30 AM. They arrived at my house by 11am, diagnosed the problem left to get the neccessary parts and returned and fixed the issue by 5pm...all in the same day.

Sachin H.
Oct 2019
4.5
Yes, I recommend this pro
efficient, quick and professional

Garrett J.
Sep 2019
5.0
Yes, I recommend this pro
Efficient, quality work, fair price!

Charles K.
Aug 2019
5.0
Yes, I recommend this pro
$130
The technician was very careful and courteous.

Carol H.
Jun 2019
4.5
Yes, I recommend this pro
$175
He worked until the problem was solved.

James M.
Apr 2019
4.0
Yes, I recommend this pro
Knew exactly how to fix the issue

Kartik P.
Jan 2019
0.5
$95
Very unprofessional and not knowledgeable in fixing appliances. Cannot find the root cause and kept asking for more money to try out different things to see if that fixes the issue. Demanded more money even after the quote was given and performed the service, but did not fix the issue. Very rude. Do not spend the amount of money on repairs that eventually comes close to the brand new appliances.

Carlene K.
Oct 2018
4.0
Yes, I recommend this pro
$160
Always on time. If parts come in early they call to see if they can come out earlier than the scheduled appointment. I appreciated how easy they were to contact.

Tim L.
Oct 2018
5.0
Yes, I recommend this pro
$235
Picked up call that day and sent someone out to determine the problem with the washer. Made sure to have the right part and scheduled the service work for the very next day. Clean and friendly as well.

Patrick M.
Sep 2018
5.0
Yes, I recommend this pro
With the exception of a slight scheduling issue, everything was great!

Eric C.
Sep 2018
1.5
Arrived late to the appointment window. Didn't disclose cost for the call..

Karen K.
Sep 2018
5.0
Yes, I recommend this pro
They get the job done. Good value for money. Punctual and reliable.

Mike M.
Sep 2018
3.5
Yes, I recommend this pro
The communication between the technician and the client was poor. All other aspects of service where exceptional.

Ahmet T.
Sep 2018
4.5
Yes, I recommend this pro
They took the time to explain what is wrong with the appliance and gave a choice rather than push for a solution.

Bruce P.
Sep 2018
5.0
Yes, I recommend this pro
$195
On time ,friendly,efficent

Klement S.
Aug 2018
5.0
Yes, I recommend this pro

Joel S.
Aug 2018
4.0
Yes, I recommend this pro
I do feel the bill should have had a breakdown of charges. I knew the service charges would be $50, but I didn’t question the charge for the gas coils because I was anxious to have a working dryer.

Gloria D.
Aug 2018
5.0
Yes, I recommend this pro
They respond quickly they came with in 2 hours fix the problem. Very happy

Sandra L.
Aug 2018
4.5
Yes, I recommend this pro
$195
The timing was superb - I called them at 10 am and the serviceman was there by 1 pm. He also found tons of change under the machine! I would definitely call them again for a repair.

Bernie M.
Aug 2018
4.5
Yes, I recommend this pro

Kathleen M.
Aug 2018
5.0
Yes, I recommend this pro
My dryer was fixed the same day it broke, making me very thankful. The technician told me what needed to be done and cleaned up when he finished.
Showing 1-25 of 35

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Serpukhov Company, Inc. is currently rated 4.2 overall out of 5.

Monday: 8:00 AM - 8:00 PM Tuesday: 8:00 AM - 8:00 PM Wednesday: 8:00 AM - 8:00 PM Thursday: 8:00 AM - 8:00 PM Friday: 8:00 AM - 8:00 PM Saturday: Closed Sunday: Closed

No, Serpukhov Company, Inc. does not offer free project estimates.

No, Serpukhov Company, Inc. does not offer eco-friendly accreditations.

No, Serpukhov Company, Inc. does not offer emergency services.

No, Serpukhov Company, Inc. does not offer warranties.