Service Today Heating, Air Conditioning, Plumbing and Electrical

This company repaired a leak caused by a contractor error. We paid them and submitted to contractor to submit to their insurance company. Service Today will only provide a lump sum invoice which insurance company will not accept. They must have their reason for not providing a proper invoice, or providing invoice notes as stated on invoice. Overcharging? Shady company!

I was pressured into making a quick decision on a new air conditioning system after I asked for more time. He said, "oh, we can finish this quickly" when I said I had a meeting to get to. Even though technically he did not "force" me to do anything, I think it is unethical to NOT give a person more time when they say they want it. I told him I had a meeting and asked to postpone. It makes me wonder what else the company is unethical about. Perhaps he was afraid that if I reviewed my research, I would see that their product and service were overpriced. I told him all this directly on the phone. ALSO, the system is making static-y crunching noises. When he returned my call, he asked me to tell him about the noise. I HAD SENT AN AUDIO RECORDING!!! I am hoping that can be fixed in a timely manner, or I will have an indisputable complaint that cannot be dismissed as "But you said..." A brand new system should not make strange noises. I would not recommend this company.

To begging I had an appointment between 8am and 12 pm. When no one showed by 1230 pm I called and was informed he only had one customer before me and must have been delayed. I asked why I at least was not given a courtesy call and CSR couldn’t provide an explanation. He did offer to reschedule me for the 1st stop the following day. They did arrive at 8 am and I was provided a cost of $412.00 to install 1 ceiling fan. Mind you all the wiring was in place and just a matter of securing to the ceiling and attaching the wires. Naturally I declined this extremely ridiculous rate. The most aggravating part of this whole thing is that even though they missed the original appointment and I was not provided a courtesy call the still charged me the $49.00 service charge. I don’t usually write reviews but with the lack of customer service and ridiculous high pricing I figured this was a good time to warn others.

They worked on an eighty year old man's Geo Thermal system 15 times charging him $7,441.00 over seven months and could not repair the system. I would not trust them with your family's house or friend.

The technicians were knowledgable and competent. It went well.

They did good, they knew what they were doing.

Following a face to face meeting today, the issue has been settled to my satisfaction.

We presently have a two-year service contract with Service Today. Since the beginning of that contract we received an annual cleaning and maintenance visit that was satisfactory and friendly. Our problems began last Saturday evening, Dec. 17, 2016, when our furnace stopped working. A serviceman came the next afternoon and diagnosed the problem as a bad blower and control unit. He was polite and told us that someone would call us in the morning (Mon.) about the part and would make arrangements for the repair. As it happened, there was no attempt by Service Today to call us on Monday and the temperatures outside were below freezing. I called Monday morning and afternoon but received no information about when the repair might be made. The only response I received was that they would come as soon as they found the new part. The next two days were equally cold and my wife and I lived in our house wearing our winter coats. Temperatures inside the house got down to 38 degrees F. at night and we were forced to huddle around a small portable electric heater. I continued to call them at least two times a day but never received a response except that they were still looking for the part, first in Salisbury, MD (Monday) and later in Pennsylvania, (Tuesday). On Wednesday morning, after searching on the internet for an hour and making a few phone calls, I was able to locate both parts at Northeastern Supply, a local plumbing and heating supply only twenty minutes from home. When I called Service Today about this, I received again, no reply. Finally, at 6 pm on Wednesday evening, almost 96 hours after I first reported the problem to Service Today, two repairmen came to replace the parts that were under warranty. Happily, there was no charge for the service or the parts, but all our house plants are now dying and our nerves are completely shot. I would never recommend them to anyone. Finally, I realize that some repairs require time; sometimes it is difficult to find the right parts, (ours is only a 7 yr.-old furnace), but to be told that the parts were not available locally was not right. More than that, I am upset with their inability and/or unwillingness to stay in contact with their contracted customer on the progress of the repair, especially when it was so cold. If we had known at the beginning that it would take four days, we would have had at least the option of renting a motel room or of going out of town to visit family. I find it totally unacceptable to have to wait four days without getting one phone call informing us of what was happening. My wife and I were definitely left out in the cold!

Brian did and excellent job and was very knowledgeable.

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I could not be happier. Starting from finding two leaks in my yard that were coming from the main water line from the street, which grew quite significant to flood my yard, I already knew the pipe would need to be replaced. I contacted Service Today at 1130am Monday morning, had a comfort specialist at my home by 330pm (the fastest response I've had for any company I've used). My yard is quite accessible from the street, and would require it to be dug up to access and replace the pipe. But the complication of getting under the foundation and safely placing the line added to my stress. Within a half hour, I had an estimate to excavate the yard, remove the pipe, replace the line coming into the house, run it under the foundation, and connect it to my main plumbing. I signed before the comfort specialist could leave, and agreed to have the job completed. In my driveway, the comfort specialist sent all the paperwork and had the wheels in motion before close of business. By Wednesday, I was scheduled for the entire job to be done while I was at work Friday. By 0730 Friday morning, the excavator was in my driveway. From the time I left for work and time I got home, Ms. Utility came to mark off where the lines were located, water was turned off, the excavator dug up the yard, a new line was placed, yard recovered, and water pipe was connected to my main water pipes in my home. When I left work at 5pm, the job was done. For the amount of labor involved, and the urgent need to stop running water, I feel this was worth every penny. On top of it all, the work completed was guaranteed for one year, which was even better to find out. The plumber who contacted me when all was done couldn't have been nicer. After this experience for such a major plumbing job, I will always use Service Today for my plumbing needs. The speed and efficiency to get such a major task completed met my expectations, and I truly could not be happier.

Had to wait six hours for service person. No indication during that time if and when the service person would show up. However, the service person was very competent. My main problem was the cost. Fan motor is about $100 and 1.5 hours labor so $200 total would be the reasonable price. Service today charges a flat fee - called a Level 5 for $586, or almost THREE times the reasonable price!

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Provider arrived as scheduled for annual maintenance on heat pump - discovered Freon was low and replaced for $110.  Have had heat pump under maintenance contract with Service Today for several years, and have always been happy with their work. <br />

<p>Done in the timeframe anticipated day and a half. There was a problem with a faulty thermometer outside which was replaced the next day. Cleaned up very well - would not know there was work done (and the furnace i</p> s in the attic) <br />

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<p>I have a yearly service contract with Service Today for my HVAC.</p> <p>I had an appt. set for two weeks from today to get my heater ready for winter.  However, I turned on my heat yesterday and realized this morning that the motor was running but the heat itself hadn't kicked in.</p> <p>I called at @ 8:45 AM to schedule a tech to come out.  He arrived at 9:30 AM and over @ 3.5 hours, replaced a defective part, which he had on his truck, and winterized my unit in one visit so I was able to take the appt. for two weeks away off my calendar!  The tech, James, was pleasant, professional and highly competent. </p> <p>The instant response was incredible and the fact the tech requested that he be allowed to do the winterization in addition to the repair in this visit was great!</p> <p>I highly recommend this company for your HVAC service.</p>

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Excellent - very professional, timely service.  They were totally customer focused, clean, orderly, on time.  Did exactly what they were supposed to do.  Would hire them again in a second!! <br />

I just can't say enough about this Company.  They handled everything in a very courteous and professional manner. I would definitely recommend them for HVAC, plumbing or electrical service. The last thing I needed at year-end 2013 was a heating problem, but a few days before Christmas and at the onset of very cold weather, my Heat Pump failed.  I called the Company that installed the unit and learned they had merged with Service Today so I explained my heating dilemma to them. In spite of the cold weather and the lateness of my phone call, they advised a service repairman would be at my home that afternoon.  Much to my surprise, the repairman arrived as advertised and began to work on the equipment.  The problem was discovered immediately. I was told the problem was significant and that several parts needed to be ordered and I would be called as soon as they were received. A few days later, the parts arrived and the unit repaired but the unit was still not operating correctly. Service Today kept on the job until the problem solved, repaired and everything corrected.  The Heat Pump is now operating very efficiently, in fact,, better than new. All of the repair work took place over a two week holiday period during the cold weather.  Communications with Company representative were always very polite.  It's unusual to have a pleasant experience with many repair companies, but this one was certainly a pleasure with which to work. <br />

Came to house to look at old system an needs.  Gave quote after writing up in car.  Explained and answered all questions.  Waited for my call  as to what company I decided on.  Came back with final quote, deducted rebate, wrote up form for DP rebate.  Installed in one day, cleaned up all mess great job.

It went smooth but it wasn't the cheapest company I've dealt with.  They were very reliable I called them and they were here within two hours. They were very professional.