Servpro of North Arlington

My mother who is a senior lives in Herndon. She had biohazard clean up by this company for mouse droppings although the drop down doesn?t let me choose that option. My mother has mouse infestation in her 1 bedroom apt and a lot of messy piles of stuff and was quoted $8656 in April 2026 for biohazard clean up. In July 2026 I had Junk123 remove 80% of the junk and furniture from her apt and sent photos to update ServPro for a new quote and was told the price would be lower. They wanted $4329 ahead of time before they would get started. They started biohazard clean up and I found out 2 hours later that they left. They said they could not clean the apt because there were live mice there and it would become dirty again. I explained that I understood that and told them I would still like them to complete the job. They went back to try to complete the job and the tech who does the final inspection told me everything was complete and I found mouse droppings everywhere and brown carpet stains

Billing dept sent us someone elses final quote. When we brought it to their attention, 3 days later they sent us a final quote with our name but someone elses property address. We are still trying to resolve this. They say they will take care of it but still waiting. In tearing up a toe kick they damaged the bottom of a kitchen cabinet. We dont recommend this company.

They are very rude when we ask questions, they go beyond the limit of the original fix. So we have to make sure everything they do is covered with insurance every time. In that case, I was bit nervous about the work.

na

Very thorough and knowledgeable.

Very thorough and professional!

None

I wish I could give zeros instead of 1s. They quoted me 159 80 for the 5 rooms and moving the furniture.when they showed up the technician wouldn't do the work at that price. I called the office twice to speak to a manager and ryland hung up on me twice. I called the general manager and he quoted me 400-500 for 5 rooms not including moving furniture. He said either you take it or my technician is leaving. I told him to get out of my house and he told me to F*** ***