Sewer Lines Only

After one company claimed to have scoped the line to the street (but failed) our sewer backed up and flooded the basement with sewage. Another company chipped tiles while trying to clean the line. I tried multiple companies to give estimates and Jake at Sewer Lines Only was not only the most professional it was obvious that he took pride in his work and wanted to get the job done right. The estimate was very reasonable and very well documented. They did not charge for the scope in order to determine the problem. Once I accepted their bid their customer service was way beyond my expectations - they wanted to schedule on a day that was my anniversary and the scheduler quickly said that would be unacceptable and said she would call back when she could re-arrange some other jobs. They moved us up a couple of days. The work crew arrived on time and explained everything that was going to happen and kept us informed throughout the process (when we had to stop using water and when we could turn it back on). The work was kept as minimally invasive to our lawn as possible and they restored it to near perfect condition. With the repair they installed a two-way clean out to help in the future. Jake came by to show me, on the scope, the repaired pipe and the completed job to make sure that it was done to my satisfaction. The city inspector was there on time so there was no delay in the restoration. They started at 8:30 AM and were finished by noon. I could not have asked for better service or professionalism from the entire crew; from Jake to the scheduler, down to the man in the trench with a shovel. Each person was respectful and skilled in their work.

Sewer Lines Only was by far, the best price for a misaligned pipe requiring hand digging. The crew came at 8:30AM and were done by 1PM. The office staff was responsive and accommodated our availability. They got out quickly, were professional and prompt. I would use them again for future sewer line projects.

After two plumbing companies failed to open a clogged kitchen line I called Sewer Lines Only for clearing the line. Their technician Cameron showed up with a camera and 95ft long snake. He worked very hard for 2.5 hours in a relatively dirty storage room by running the camera and trying to clean the line. Unfortunately the line was plugged very severely and his tools were not capable of clearing the line. Cameron was as disappointed as I was. Despite his tireless efforts he decided that he would not be able to open the clogged line after all. Cameron cleaned the messy room nicely and he told me he would not charge me because the job was not completed. I was pleasantly surprised. I don't think there are many companies for being fair, responsible and customer friendly such as Sewer Lines Only. Their customer service and technicians are extremely pleasant and willing to help customers. I would not hesitate to call them next time and recommend to anyone who has plugged line or sewer issues.

Great team to work with.

they've been a great help while trying to deal with sewer line issues and repair.

They were wonderful to work with. Came out quickly and did the repairs the following day. Great customer service.

Very professional and fast

Best customer service I encountered while shopping around.

Very professional and efficient. Careful with our propetty and kept us informed of plans and progress.

Very open about solution to identified problem