Sexton Home Improvement & Repairs, Inc.

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96% Recommended

21 Years In Business

Company Details

  • Veteran Owned

Contact

2011 South Fernwood Lane
McHenry, IL 60051

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Small Jobs Welcome

Areas of Expertise

  • Decks
  • Drywall
  • Electrical
  • Sheds/play sets
  • Various handyman repairs
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.8
113 Verified Reviews
  • 5
    102
  • 4
    5
  • 3
    2
  • 2
    3
  • 1
    1

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 113 reviews Showing 0 reviews
5.0 Gregg R. Huntley, IL
4/2/2021

Class Act company

12/17/2020

I highly recommend Sexton home improvement. They did a great job with my sonâ s closet and double door. I like the fact that on top of it all, workers are respectful and does a clean job.

Response from Company:

Thank you so much for the kind words. It?s been a pleasure working with y?all. Happy Holidays!

5.0 Michael M. Mchenry, IL
12/7/2020

very timely, excellent communication and offered a fair and accurate estimate. would hire again for future projects!! Michael m mchenry il

Response from Company:

It was a pleasure working with you! Thank you again for your service.

3.0 Kenneth K. Grayslake, IL
11/16/2020

Must be clear to what you want and hold to it. We asked a certain thing, but got another because Mr. Sexton thought it looked better his way. Overall the work was good, and of decent value.

Response from Company:

We apologize that we did not exceed your expectations. Mr. Sexton was trying to make the job look uniform.

5.0 John A. Crystal Lake, IL
11/4/2020

Had my front door stained. They showed up on time and did a great job. Highly recommend

Response from Company:

Thank you for your business!

5.0 Christine F. Mchenry, IL
10/30/2020

We couldnâ t be happier with the quality and all-around experience with Sexton, Jane and Bob are awesome to work with. They were meticulous, professional and courteous throughout the entire process. We are extremely satisfied and delighted with the completed project And would highly recommend them. Look no further. Thank you Bob and Jane!

Response from Company:

Thank you! You were also a pleasure to work with.

4.0 Skipper B. Woodstock, IL
9/2/2020

Two men for 1 hr and charged $300 labor.

Response from Company:

Our crew is professional & valuable. Thank you for your business & good luck in your move.

5.0 Charles &barbara G. Richmond, IL
9/2/2020

Part of our deck needed to be replaced.. They came promptly to give an estimate, then came promptly to repair the deck. They were very professional, polite, and did good work.

Response from Company:

Thank you! Glad we could be there in your time of need.

2.0 William J. Woodstock, IL
8/18/2020

I do not usually do negative reviews but this situation has me so pissed off I am going to do it. Bob is very nice and personable and gave me a fair quote for what I asked him to do. However, the actual job did not live up to the expectations. Project - new deck boards for a 10' x 30' deck. Replace stair treads and risers, replace 1 stringer and anchor the others. Replace handrails. All this was done. Bob also worked with the lumber supplier to replace most of the less than satisfactory decking boards they delivered. Clean up was well done and the same day as the project was finished. BUT - I asked (and was charged for) all screw holes in the decking to be a pilot hole drilled to eliminate splitting and allow the screws to be more easily placed. If this was done, it was not done in most locations. The S/S screws (again, requested and charged for) were not consistently seated, and when I went to reseat several because they were sticking up above the surface I found that they were actually sheared off and just put back in the hole!! I found 6 so far and expect to find more, it is just been too hot to keep doing this. So I had to remove all the screws in that board (14 screws in the 8 boards and 20 screws in the 12; boards), extract the broken screw with vise grips, and then drill pilot holes and reinsert the screws. Except that at least 60 % of the original screws were buggered up from the excess torque used when originally inserted. So far I have had to replace 150 unusable screws. NOT the workmanship I expected and paid for. In several locations where the posts have undercuts the decking was not fitted in the post recess, just cut to go alongside the post edge leaving a large recess that looks like crap. I had to rectify that situation in 4 places so far with several to go. Deck boards were not extended past the facia boards. Now I have got to redo that and purchase more wood, which has gone up dramatically in price. I have moved boards to minimize what I have to buy, but it is still a lot of work I should not have to do. Between more screws and replacement boards to correct his mistakes, I figure it will cost me $300- $400 to correct his mistakes! Butt end cuts on the boards are NOT square. Everyone is off by 1.5 degrees. Come on, Bob, check your equipment. Every board I have to rework now has to be custom cut to match the butt joint. The deposit was given as soon as requested (even though no work was done for 2 months - yes, I know, the weather was a factor), the wood was paid for when it was delivered to the site and the final check was hand-delivered when the job was completed. Had to meet Bob in a parking lot to deliver the check, in the mail the next day was not good enough. I think you have cash flow problems that should not be the problem of the customer. After I did all this follow-up work I attempted to contact Bob. it took 3 phone calls (with voice mail messages) and two weeks for him to get back to me. And no attempt to mitigate the situation. So I find that I cannot give any more than 2 stars, and certainly will not be recommending Sexton Home Improvements to any of my friends.

Response from Company:

We apologize that you felt the job was not completed as promised. We certainly do not ever want to underperform. We were unaware until our phone conversation of 8/3/2020 that anything was not to your satisfaction when the job was completed on 6/26/2020 and our 1st communication via voicemail was on 7/24/2020 and then again on 7/27/2020. The messages were left on a phone # that is not our main line of communication. 815-451-2014 is our business line. Our apologies again. Take care.

5.0 Peter N. Island Lake, IL
7/30/2020

Responsive, reliable, conscientious. Will hire again for future projects.

Showing 1-10 of 113 results Showing 0 of 0 results

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Sexton Home Improvement & Repairs, Inc.

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