Shamrock Maintenance Corp

"We sincerely apologize for your experience and understand your frustration. We have already spoken with you and have a return visit scheduled for June 22nd to address your concerns. We understand how you feel, and our goal is to make sure the issues are properly evaluated and corrected. We appreciate your patience while we work through this matter, and we will do everything possible to ensure the work is resolved to your satisfaction. Thank you for giving us the opportunity to make this right."

"Thank you so much for the kind words, Mag! We?re very happy to hear you were pleased with the foundation repair, tuckpointing work, and basement repairs. Scott and John truly appreciate the recognition for their professionalism and hard work. We always aim to provide quality workmanship at a fair price, and it means a lot to know you had a great experience with our team. Thank you again for choosing Shamrock CHIMNEY!"

"Hi Danielle, Thank you so much for your kind review! We truly appreciate you taking the time to share your experience. We?re glad to hear you were happy with the chimney repair and sealing, and that you felt comfortable with the pricing. It means a lot to us. If you ever need anything in the future, we?re always here to help! Thank you again, Shamrock Chimney Team"

"Thank you for bringing (NAME REMOVED) complaint to our attention. I want to provide some clarification regarding the services we provided. During our initial communication, we explained that Shamrock Chimney offers a standard chimney sweep service for $75. However, upon inspecting Mrs. Burhart's chimney, our technician discovered an excessive creosote buildup, which required a chemical treatment for effective removal. We then proposed a chemical treatment, usually priced at $1,000, but offered a significant discount to do the service for $600. (NAME REMOVED) signed the invoice acknowledging and agreeing to these terms, and there were no objections or concerns expressed throughout the service. In addition to the chemical treatment, we also re-pointed three courses of brick, as clearly outlined in the invoice. We also attempted to reach out to (NAME REMOVED) to discuss her concerns, but she has refused to speak with the manager and is solely focused on receiving a refund. As we explained to her, the black residue in the firebox is a result of years of burning wood and is not something that can be removed through cleaning. Creosote removal addresses the build-up inside the flue of the chimney, which is where it poses the greatest risk. Shamrock Chimney does not believe that a reimbursement is necessary in this situation since we had a valid, signed contract with (NAME REMOVED) prior to the work being performed, and we stand by the quality and integrity of our service. Thank you for your time and attention to this matter. If you need further information or have any questions, please let us know."