Shamrock Maintenance, Corp.

"Thank you for your review, Christopher! We truly appreciate your kind words and are glad you were happy with the work completed on your fireplace repair. Thank you again for choosing Shamrock CHIMNEY!"

"Thank you so much, Kelly, for your wonderful review! We?re thrilled to hear that you?re so happy with your new pellet stove and the overall experience. Scott will be especially glad to know his work and professionalism made such a positive impression. We truly appreciate your recommendation and the opportunity to help bring your project to life. Enjoy your new stove, and please don?t hesitate to reach out if you ever need anything in the future! ?"

"Thank you so much, Denise, for your kind words! We truly appreciate you taking the time to share your experience. We're glad to hear everything from scheduling to service met your expectations. It was a pleasure working with you, and we?d be more than happy to assist you again in the future! ?"

"Hi Myissa, Thank you so much for your kind review! We truly appreciate your feedback. We?re glad to hear that our team was able to guide you through the process, work with your plan, and complete everything in a timely manner. It?s great to know you?re happy with how everything turned out! We also appreciate you mentioning the warranty?standing behind our work is very important to us. If you ever need anything in the future, we?re always here to help! Thank you again, Shamrock Chimney Team"

"Thank you for your review, Sandra. We?re very glad to hear that you were pleased with the work and that our team took the time to properly protect your driveway and roof while completing the masonry work. Keeping the work area clean and treating our customers? homes with care is very important to us. We truly appreciate your kind words about our team being polite and professional. Thank you for choosing Shamrock Chimney, and we look forward to helping you again in the future."

"Thank you for bringing (NAME REMOVED) complaint to our attention. I want to provide some clarification regarding the services we provided. During our initial communication, we explained that Shamrock Chimney offers a standard chimney sweep service for $75. However, upon inspecting Mrs. Burhart's chimney, our technician discovered an excessive creosote buildup, which required a chemical treatment for effective removal. We then proposed a chemical treatment, usually priced at $1,000, but offered a significant discount to do the service for $600. (NAME REMOVED) signed the invoice acknowledging and agreeing to these terms, and there were no objections or concerns expressed throughout the service. In addition to the chemical treatment, we also re-pointed three courses of brick, as clearly outlined in the invoice. We also attempted to reach out to (NAME REMOVED) to discuss her concerns, but she has refused to speak with the manager and is solely focused on receiving a refund. As we explained to her, the black residue in the firebox is a result of years of burning wood and is not something that can be removed through cleaning. Creosote removal addresses the build-up inside the flue of the chimney, which is where it poses the greatest risk. Shamrock Chimney does not believe that a reimbursement is necessary in this situation since we had a valid, signed contract with (NAME REMOVED) prior to the work being performed, and we stand by the quality and integrity of our service. Thank you for your time and attention to this matter. If you need further information or have any questions, please let us know."