Sierra Pacific Home & Comfort, Inc.

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40 Years In Business

Company Details

  • Verified Licenses

Contact

2550 Mercantile Drive, Suite D
Rancho Cordova, CA 95742
https://www.sierrapacifichome.com

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Heating & Air
    • Solar
    • Windows and Doors
    • Home Performance
    • Poor Equipment
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    4.5
    55 Verified Reviews
    • 5
      47
    • 4
      2
    • 3
      1
    • 2
      0
    • 1
      5

    Highly rated for

    • Quality
    • Customer Service
    Showing 1-10 of 55 results
    1.0 Kelli A. Rocklin, CA
    9/27/2023

    Title: "Nightmare Experience: Sierra Pacific's Shoddy Workmanship Costs Thousands in Damages!" Review: â­ ï¸ â â â â If I could turn back time, I would've never trusted Sierra Pacific with my solar installation. The nightmare began just over a year ago, and it's been a cascade of disappointment ever since. Here's a chronicle of the chaos they've caused: 1. Sloppy Installation, Sloppier Paint Job: The first red flag was the haphazard painting of the piping leading up to the roof. It clearly indicated that attention to detail was not a priority for Sierra Pacific. Paint can be fixed, but thousands of gallons of water piped over your home pool solar needs to be treated with care, and they failed from day one. 2. Outdated Controller with Irreparable Software: To add insult to injury, we were handed an outdated controller with software so archaic it couldn't even be updated. This left our system struggling from day one, unable to perform at its full potential. 3. Leak-Induced Gutter Disaster: After just a little over a year, we're now dealing with water leaks that have wreaked havoc on our high-end leaf guard gutters. Thousands of dollars in damages later, it's clear Sierra Pacific's negligence has come at a steep cost. 4. Deceptive Monthly Service Scam: We fell prey to their monthly service, only to realize it's nothing short of a sham. Technicians breeze through the work, missing glaring installation failures that any competent professional should have caught. 5. Radio Silence from Management: In the face of these mounting issues, I made numerous attempts to reach out to a manager, but not a single call was returned. It's disheartening to see such a lack of accountability and customer care. It's imperative to share this experience so others can avoid the headache and financial burden that comes with choosing Sierra Pacific. Don't let their flashy promises fool you â beneath the surface lies a company that falls egregiously short on quality, professionalism, and accountability. Buyer beware!

    1.0 Javier G. Folsom, CA
    11/4/2021

    It has been two weeks since the issue report. They have sent two different crews. They have seen the problem, have taken pictures of the damages, and they cannot take care of it because they are short of personal and the person in charge is on vacation... Meanwhile, I have damages to my property, getting worse with the days, and without a resolution at all.

    Response from Company:

    Javier, by now you have received the information from my Manager that demonstrates that the roof leak is from a dormer vent that is on a completely different roof from where the solar is installed. Those photos have been provided to you as evidence that your solar system is sound and in good condition and there are no leaks related to the solar installation. I hope that our immediate response to figure out what had taken place is recognized as the integrity of our team here. We first respond with the intent to help. Then we figure out the root cause and take appropriate action. The dormer vent does not show obvious problems so we draw upon similar experience (over 37 years) to assess that the high volume of rain fall combined with the strong wind forced rain water through your dormer. We recommend you continue to monitor that location during rain fall. We hope that you will kindly revise your review to acknowledge the trustworthiness of the Sierra Pacific team to serve you and help you. Kind Regards, Jason Hanson President

    4.0 Cynthia R. Fair Oaks, CA
    9/15/2021

    Work still in process. More to be done.

    5.0 Denny R. Galt, CA
    5/22/2021

    I had solar heating put in for Pool. Mark, Lucas, Jesus, Victor and Mike we’re very professional and did a good job installing my system. They were in and out and did a good cleanup job. They also addressed any concerns that I had. Would highly recommend them if you are looking for a solar pool heating system.

    5.0 Sandee V. El Dorado Hills, CA
    3/18/2021

    I had the furnce replaced and a Quiet Cool whole house fan installed by Sierra Pacific. I received excellent, professfessional and knowledgeable service from start to finish. Special cudos to the install crew Kevin C, Matt T, Devin W and Juan. Great job guys!

    5.0 Scott G. Cameron Park, CA
    3/15/2021

    Sierra Pacific installed a new upstairs/downstairs HVAC system replacing two 30-year old units. We couldn't be more pleased. It has computer controlled ducts that get air where it's needed and rapidly. The install team (thanks, Juan and Junebug) was great! Professional, courteous and knowledgeable. We couldn't be more pleased. It's the Ferrari of HVAC systems!

    5.0 Cheryl H. Sacramento, CA
    12/24/2020

    The "team members" were courteous and hard working (no wasted time). They had my furnace and air conditioner pulled out and replaced, tested, and cleaned up within the space of 5-6 hours.

    5.0 Rick S. Granite Bay, CA
    10/31/2020

    Costco contracts with Sierra Pacific for HVAC systems. My sales rep, Gary listened to my demands and expectations and proceeded to put together a quote on the spot - everything clearly outlined and explained. My wife and I decided to proceed to have Sierra Pacific replace our 20 year old systems. The next step - digitally sign docs was a breeze and then setting up a schedule for an preinstall inspection occured. The day before the appointment, SP called to remind me that they would be at my house the next morning and they did. 20 minutes before 8am, I receieved a call Brad, from the Lead for the team of three that they should be there soon. And they were. Everything was explained to me and how they would proceed for the 1st half of my two units to be replaced. After papers were signed, they worked diligently and efficiently. I would HIGHLY recommend working through Costco and with Sierra Pacific for any HVAC, Solar, window, repair work. All three on the team: Brad, Ross and Matt were a peasure to meet and recognize pride of work well done!

    5.0 Jerry G. Woodland, CA
    10/22/2020

    We canâ t say enough about the workmanship of Javier and both Michaelâ s. They were so knowledgeable and pleasant they worked for two days and installed everything without incident I would recommend this company thank you for all your hard work. Peggy and jerry gedatus

    5.0 Roger D. Sacramento, CA
    9/24/2020

    Kyle and Abraham were great. They and their work was very professional. They answered questions that I have and I had hot water before I expected I would.

    Photos

    Sierra Pacific Home & Comfort, Inc.

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