Signature Pool and Patio, LLC

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6 Years In Business

Company Details

Hours

  • Mon: 9:00 AM - 5:00 PM
  • Tue: 9:00 AM - 5:00 PM
  • Wed: 9:00 AM - 5:00 PM
  • Thu: 9:00 AM - 5:00 PM
  • Fri: 9:00 AM - 5:00 PM
  • Sat: 9:00 AM - 5:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Pool Remodel
    • Pool Resurface
    • Pool Construction
    • Pavers
    • Outdoor Kitchens
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates

    Ratings

    4.7
    48 Verified Reviews
    • 5
      44
    • 4
      1
    • 3
      2
    • 2
      0
    • 1
      1

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 48 results
    5.0 Jay klingelhoffer J. Richardson, TX
    3/14/2024

    Quality work. Bobby and his crew were responsive and finished our pool remodel as promised. Weâ lll use them again.

    5.0 Molly G. Plano, TX
    11/10/2023

    Bobby was great as well as his crew! Communicated all steps and held to his word! Had pool and decking redone (new tile and resurfaced repairs to deck and repainted) and it all looks amazing! It was all completed in a week too!

    5.0 Ann V. Coppell, TX
    6/26/2023

    They did a perfect job. They found and replaced tiles for my 20 year pool Also installed a hand rail all within 5 days Would recommend for all type of pool service AV

    5.0 Fran K. Dallas, TX
    12/4/2022

    The fence repairs made my fence almost new again, with power washing, repairing and staining the fence so it looked cohesive. I am very happy with the work done - it not only looks good but also keeps critters out!

    3.0 Nicole G. Mesquite, TX
    11/11/2022

    Worst customer service experience! What owner told me did not happen. Zero communication on how to care for new pool, workers did not come every other day to test Acid levels, which has left Permanent stains on my new Gunite pool. I called, texted owner so many times he will tell me 1 thing, not communicating anything to his staff. Not do what I pay for or what he tells me is going to happen. I had to contact office manager b/c 5-6 days after resurfacing no one had come by to check on acid level or if I could add chemicals or swim. Then it took 4 days to come back start circulating after I had filled pool backup with water, even though I had called texted the owner several times who guaranteed in the beginning to let him know ASAP once water level was up above skimmer, which I did got Zero response for days!! Then his worker came out scolding me for not having circulation going in new Gunite, as he was supposed to change out my old filter with a new one ( no new plumbing was needed, just exchanging old one for a new one, which owner said they would do when water level was ready for them to run filter. Of course that did not happen either!! So then his worker without notifying me, started up old dirty filter, emptying all dirty algae crap back into my brand new resurfaced pool!! Then again worker told me he did not know anything about exchanging out filters owner would be calling me at 12pm, which he did not do. I had to track owner down b/c he Never contacted me then would lie say either he did try contact me, haha which I had my caller ID logs messages showing he had not in fact showed I had contacted him without a response. Then b/c of constant bs lies I was being told by owner his employees ( which I think was all the owner b/c the workers were upset as well b/c they were not being told what was going on either) I requested to communicate via text, so I would have everything in writing of course owner did not want that gave some excuse as to how it to hard for him to text b/c he is busy . Then his coping stone workers were supposed to fix a little area on side of filter side of steps ( couple loose stones on outside edge of pool) but has yet to happen. I did not want to pay all the money ($8000) until the job was completely finished but on day 2 he cane wanted full payment then to continue working gave him his word he would take care of me. As a disabled Army veteran take people at their word, maybe in this day and age is my weakness b/c my word is my guarantee with my life, but not for this company. Once owner had my money, all communication from him ceased!! I never got care instructions, when he or workers were coming back, how often pool needed brushed, when to add chemicals, when is it safe to swim, when can I vacuum the pool, what about stains, what about swapping out old filter with new filte, what about coping stone work. Once money went into his hand, it was done. Still to this day, I have called, sent texts, emails about coping stone, filter (which I had to just pay additional money to have it installed), coping stone that needs fixed Zero responses. The only positive is they started work quickly but in hindsight that was probably just so they could get $8,000 from a disabled Army veteran. Not worth heartache, stress, or hassle to go through. Find a better company that will treat you right, do what they say they are going to do, communicate with you, and address any concerns or issues you have!!!

    5.0 Beth B. Dallas, TX
    5/2/2022

    Signature Pools did a fabulous job on our pool. They were timely and Chris was so responsive and on top of our project. We would absolutely recommend them and have to our friends!! We have a beautiful pool!

    5.0 Eric O. Plano, TX
    3/21/2022

    Bobby was on time for all meetings. Repairs took place on appointed day within estimated time frame. No cost overruns. Very happy with completed repairs.

    5.0 Kevin B. Allen, TX
    5/10/2021

    Bobby and team did a great job, especially coming out of the snow storm that wrecked a lot of pools in the Dallas area. They put in a tanning ledge, hot tub, and added new tile and plaster. All came out great. They are currently just finishing the start up and we finally can start to enjoy more than looking at it. Good customer service, they answered a lot of my questions right away, and addressed my concerns.

    5.0 Rob W. Rowlett, TX
    2/4/2021

    Bobby and his team did a Great Job!!! They went over and beyond my expectations!!!

    5.0 Fred T. Rowlett, TX
    1/24/2021

    LOOKS VERY GOOD

    Photos

    Signature Pool and Patio, LLC
    Custom Built
    New Construction
    2
    Plastering
    Excavation
    2
    Plastering
    5
    Downtown Re-Plaster
    Highland Park Project
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