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Learn about our screening process92% Recommended
18 Years In Business
Company Details
- Bilingual
Contact
353 West 48th Street, Floor 4 Unit 455New York City, NY 10036 https://www.sirgroutmanhattan.com/
Hours
- Mon: 8:00 AM - 8:00 PM
- Tue: 8:00 AM - 8:00 PM
- Wed: 8:00 AM - 8:00 PM
- Thu: 8:00 AM - 8:00 PM
- Fri: 8:00 AM - 8:00 PM
- Sat: 9:00 AM - 5:00 PM
- Sun: Closed
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Achievements
Service Details
Areas of Expertise
- Tile and Grout Cleaning, Sealing and Restoration
- Grout and Caulking Replace, Repair and Recoloring
- Stone Cleaning, Polishing, Enhancement and Restoration
- Microguard High Durability Protective Coatings Indoors/Outdoors
- Residential and Commercial Services
View All Offerings and Cities Served
Reviews
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Showing 1-10 of 64 results
5.0
Paul T.
Huntsville, AL
3/30/2024
Jamie and Omar were great. They were pros at their craft and offered amazing suggestions to make the floors and counters even better than we I expected.
5.0
Annette H.
Jamaica, NY
6/21/2021
Very professional and detailed
5.0
Kathy H.
Brooklyn, NY
3/11/2021
Sir Grout regrouped 2 of my bathrooms today and I could not be happier. The workers were prompt, worked meticulously, and the end result is fabulous. I will recommend this company to all and even rebooked them to shine up my marble counters next week... so happy!
0.50
Steve R.
New York, NY
2/25/2021
BEWARE. They came, and did half the job... left the shower shelf broken and not clean. They then came back (after endless requests), charged hundreds more - and seven months later, it is worse than when the first came. They have since said: **We do not do tile work**. (even though the work order is for that). **We do not guarantee our work**, and, the best one: **The Technician who did your work does not work for us anymore, and we do not have anyone to fix it. We asked for a refund for JUST the repair work ($200 of a $1,800 job) they said: **We do not provide a refund**. So, they will not fix, will not refund - and they are unbelievably RUDE. Ignore the positive posts, I think they are fake customers. The number of 1-star reviews on Yelp should be enough to scare you away. I wish I had been more careful.
Response from Company:
This is a customer that we did a re-grout job for 7 months ago and he wanted a full refund because a tile cracked which we are not responsible for. Re-grouting doesn't cause tile to crack, especially not months later. The comments above are untrue. If the issue was related to work we performed and was under warranty then we would immediately make the repairs. We don't post fake reviews and we stand by our work. Read reviews from several review sites and you will see how happy our customers are with our work.
4.5
Lidiya A.
Ridgewood, NY
12/20/2020
It was very good experience. They responded very quickly and very politely, Always were in time, and did great job on tiles cleaning and regrout. I would recommend them.
5.0
Carol P.
New York, NY
9/19/2020
They made the old tiles look like new.
5.0
Susan D.
Massapequa Park, NY
7/28/2020
My floors and shower look great. The tech was very professional and the tiles and grout sparkle and look new. Would highly recommend.
5.0
Sharmila S.
Redwood City, CA
4/28/2020
William from Sir Grout did a great job. He was punctual, friendly and professional.
5.0
Franklin C.
Brooklyn, NY
3/10/2020
After the.job was completed, upon further inspection, we felt that some areas had to be redone. I called Customer Service. Mr. Gonzalez reached out to me. We discussed the matter and he agreed to send someone out, Eddie, who came in, assessed the problem and corrected it to our satisfaction.
5.0
Mary L.
Brick, NJ
2/23/2020
Limestone tile shower and floor was cleaned and resealed. Looks brand new after 12 years!!
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