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5 Years In Business

Company Details

  • Bilingual

Hours

  • Mon: 8:00 AM - 8:00 PM
  • Tue: 8:00 AM - 8:00 PM
  • Wed: 8:00 AM - 8:00 PM
  • Thu: 8:00 AM - 8:00 PM
  • Fri: 8:00 AM - 8:00 PM
  • Sat: 9:00 AM - 5:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Tile and Grout Cleaning, Sealing and Restoration
  • Grout and Caulking Replace, Repair and Recoloring
  • Stone Cleaning, Polishing, Enhancement and Restoration
  • Microguard High Durability Protective Coatings Indoors/Outdoors
  • Residential and Commercial Services
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered

Ratings

4.3
3 Verified Reviews
  • 5
    2
  • 4
    0
  • 3
    1
  • 2
    0
  • 1
    0

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-3 of 3 results
5.0 Sherri M. Leander, TX
8/3/2020

Customer service and installation were great. I had this done to sell a home and my tile looked like new. Then I hired them to do my new home bathroom floors- looks so new and clean!

3.0 Marilyn M. Austin, TX
10/3/2019

Lack of communication between management and staff.

Response from Company:

In response to the review, the customer is correct. There was a scheduling misunderstanding. However, we really feel that this review is based on the scheduling mishap and not the quality of our work and effort we put in to make this customer happy. You will also see how we went above and beyond to make up for our error. The misunderstanding is based on our technician not being able to see the second job on his mobile device. It is not an excuse; he just did not search beyond the purview of his screen. We normally do 1 job a day and this was an exception, simple human error. When he had reached home, he was informed that he had missed his 2nd assignment. He repacked his truck and headed to the customer. Although the fault was ours, he did drive 90 minutes out of his way to reach the customer rather than reschedule or cancel. When he arrived, the customer had put a time limit of 8PM to complete the work. At 7:45 our technician was informed that he would have to come back to complete the work because the customer did not want any workers in the home past 8. We agreed to come back the next day, Saturday, a day we do not normally perform work. We arrived the next morning and completed the work. From our standards, this was a small job. However, due to our error, we offered an additional discount to the customer as a courtesy. When the work was completed, the customer told the tech she was pleased after the walk through. The general manager called to follow up and was told she was pleased with the work. We apologized again and the customer said ?It?s ok. S**t happens?. We find it unfortunate to be reviewed poorly based on a misunderstanding that we made every effort to compensate the customer for along with performing work they are happy with.

5.0 Silvia K.
3/22/2019

There salesperson was very personable and not at all pushy. When They came out they were very clean and I didn't feel like I had to clean up after them when they left. They were very professional!

Photos

Sir Grout Austin
20
Tile Grout Restoration
18
Stone Restoration
20
Shower Restoration
5
Outdoors and Pavers
20
Counter Restoration

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Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



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