Sit Well Upholstery, LLC

I contracted with Sit Well Upholstery and Fabric in late May 2022 based on a recommendation from Angi's list to reupholster my 8ft over 60 year old sofa. I paid a hefty deposit and paid in full to have it delivered once the work was completed, yet I did not get back my two arm cushions which were included in the price of the work and fabric in mid-June 2022. First I was told they forgot the arm cushions, then the story was that they ran out of fabric, then they couldn't find them. I wrote and called several times including contacting Rick Hall, the owner. I finally called Hall who was quite rude and told me they were busy, as if I was bothering them! That is NOT customer service. Hall said they ran out of fabric and as soon as it was in the cushions would be done. That's interesting since they would not take my sofa until they had the fabric to do the job. When we finally went to their location, Maricela could not find the arm cushions. I am not the first person to have a problem based on a couple of reviews. So easy to fix and yet it took until August 29 to get my cushions. DO NOT USE THIS COMPANY. Rick Hall is shady at best. He did not have the courtesy to deliver my pillows as promised & left it to a worker. Thanks to Angi's list for getting involved or I would still be waiting! P.S. The actual work was excellent; there is no customer service except to take your money!

They are phenomenal- best customer service (Rick and Maracella are the best) fast service and their work is second to none. If you need something upholstered these are the people to go to. I will definitely use them again.

I found everyone and everything about Sit Well to be outstanding. Their work was fast and extraordinarily good. And, the price was quite reasonable as well. I would use them again, for sure.

Overall great experience. No complaints. You do have to arrange your own pick up and delivery though.

We were told if we dropped our chair cushions off they would install them when the work was done. No charge was mentioned for doing this, Make sure you have everything they are going to do in writing. We were told that the man who told us this had been fired, yet when my husband went and picked up our cushions there he was in the store, Double check finished date. You must call to see if they are finished. June K. Scottsdale, AZ

THEY WERE FAST AND DID GREAT WORK

Very reasonable cost and well done.

We had three projects are done with them, which were done quickly and beautifully done. However, we had a couple more projects and I could never get them to get back to me. We spent a fair amount of money and they told her they were going to win an award with one of our sofas, yet they can not return a call or text anymore. Very disappointed.

We had our Rv dinnette cushions redone and they did an excellent job in them. We were told if we weren't pleased with the cushions when we got them home they would redo with no charge.