I am a remote landlord (property is in WA, I am in FL) and I had a septic system fail due to float issues in the 3rd tank. Sewage was backing up into lower floor (daylight basement) shower. NASTY!! I could not reach prior septic tech from a different company, and decided to go with Sam Skinner. I made the mistake of having a tenant manually turn on the pump in the 3rd tank, and he was supposed to turn it off after 30 minutes, but he got distracted and let it run all night. It pumped itself dry and burned out. Sam diagnosed my entire septic system as part of the service call, as I requested, and notified me of additional things I should plan for, e.g., ready to be pumped, and drain field pipes have some partial blockage, that should be cleaned out in the foreseeable future, and he supplied probe camera pictures showing the blockage. Sam identified the floats issue, fixed them, rerouting cords to not get hung up again, and tying them down properly. He also verified the pump had failed, and 3rd tank electrical box was having infiltration issues, so I had him replace both the pump and the box. Sam completed the work, sent me (remote landlord) pictures of the new pump and other items he had acquired to install. He completed the work same-day and I had a functioning septic system. He also improved the situation in the first two tanks during his diagnosis/inspection process. Sam was prompt, responsive, pleasant to work with, and highly knowledgeable about septic tanks and systems in general, and my setup in particular. I know more than I care to about septic systems, and Sam knew exactly how my setup worked and what was needed, and didn't try to BS me or talk down to me. He calibrated his communication quickly to my level of knowledge, just right. Sam was also prompt in getting out to the work site, and timely and clear in all his communication. I plan to use Sam for all my future septic system work at this property, aside from pumping the tank, which he doesn't do, but he was able to give me tips and contractor recommendations for the pumping. The cost was within reason; when is a septic repair like this ever "cheap"? I am satisfied that Sam provided good value for my money and he definitely solved my septic problem, and my tenants are happy there is no more poopy sewage backing up into the bottom floor shower stall. I give Sam Skinner Construction my highest recommendation for Septic System work and problem solving in Western Washington, aside from tank pumping, which of course he doesn't do.