Smart Builders Group & Design, LLC

They made me very happy for the project in my home. He installed tile in my kitchen and bathroom projects. They did a great job and I am very happy with them. Smart Builders Group was wonderful. They cleaned up afterwards and after the project they were very kind and attention to detail. They were wonderful and very patient.

They did a good job.

Eduardo always showed up on time and would address any questions we had immediately, with respect, and a desire to do the best possible work for us. They laid wood-look porcelain tile for us and took into consideration our needs (not to mention our pets' needs) for access to parts of the house across the floor (i.e., always left us a walking path). They were diligent and professional and we could not be happier with the work they did and would/will hire them again in the future.

What he says and what he does are two different things. Workmanship is not satisfactory. Always has an excuse when issues come up. You want a job done right the first time not the third or fourth time. He said he had worked with uncoupling materials before but after the work is completed that is questionable. Eduardo (Smart builders Group) was hired to lay tile with uncoupling membrane. He assured me prior to start that he has performed numerous of job using this material. He measured the floor and told me that I needed 408 sq ft of tile but on his invoice he stated 420 sq ft. I purchased 480 sq feet. In the middle of the project after me questioning him about why I had only a little tile left and we were not half way thru the project. He said that he measured incorrectly so I needed 476 sq ft. which left me with only 3 tiles left when I should have had about 5-6 boxes left. During the project he placed the baseboard in a portion of the bathroom incorrectly after speaking with him he was supposed to cut tile to fit. When he came over I noticed his personnel cutting the baseboard I stopped him and told them that this was not discussed and I wanted it done correctly. The next day after completion I called Eduardo to let him know that some of the tile was sounding hollow. The number of tile that was incorrect was 35 +. He came out an assured me that everything was fine. I agreed that he would come replace tile if they came up. He kept saying that the tile was solid. After thinking about it the next day and consulting with several experts they told me that the job did not sound like the tile was placed correctly on the ditra. I called him to let him know that i wanted the areas corrected. I also told Eduardo to let him know that I was going to have another expert come over to take up some tile to see what the problem may be. I also told him that I would be videoing the removal of the tile and that he could be present during the process. He declined and told me that if I let anyone remove any tile that he would void my warranty. I had two different independent contractor come over at different times yesterday and both agreed that the tile did not have enough mortar underneath to secure the tile properly. I have left several message with Mr. Eduardo regarding my finding. I have estimates from both consults to repair the problem. This project is costing a lot of money for no reason. I'm not even sure of his personnel experienced because of several comments he let slip. I'm very upset because I paid him a lot of money to perform a poor job. L..T..................... Updated reference to Eduardo response Eduardo measured all areas on initial consultation. This is supposed to be his areas of expertise when it comes to accurate proposals. Yes I'm concerned about the project after you told me not to worry because again this is supposed to be your area of expertise and again I consulted with several personnel and 2 came out to do an visual and physic

Great job & very efficient

Eduardo was very attentive to every need we had. He, and his employees, are professional and trustworthy and we plan to use him again soon.

Customer friendly and listened to our comments and corrected the issues.

Eduardo showed me pictures of high quality work that he had completed before. He bid very competitively for the project, which involved painting cabinets, installing backslash and a new undermount kitchen sink. Within days after starting work, he started complaining that he was not making any money on the project. The paint work was poorly done. It lacked proper finish and the painter had sprayed cabinet paint on the adjoining walls. Additionally, I paid him retail price of 10 gallons of paint. When I asked for receipt, he kept deferring it. Eventually, I called the paint shop and learnt the truth. He had only bought 6 gallons. Eduardo blamed it on his painter and apparently fired him. The backsplash surface was not even in one area because he did not replace the drywall behind it. But, in order to fix it, I would have to reorder expensive tiles, which took 15 days to arrive. I chose to go with the imperfect installation. I also paid his (new) painter on top of the contract job to fix the paint overspray on the wall and improve the finish of the original cabinet paint, on top of the extra money I paid for the paint he never purchased. Now, a month later, the sink installation has developed a leak and he wants me to pay for the plumber to come and take a look at it. So, despite his competitive bid, the overall expense has gone up substantially. Add to that the cost of inconvenience and delays in completion.

They did the backsplash of my kitchen and restroom. It looks very good. Only reason why I gave 4 stars is b/c they were rushing towards the end to finish. It was really late about 11pm. They been working all day since the morning. They didnt clean up very well. I didn't mind it much b/c it was late and they have been working hard. They worked on it for 3 days. I think they needed a 4th day so they could finish and clean up right but they had another job the next day. I would hire again though. Minus the clean up, their job is great.

Great work, professional, respectful and great communication throughout the project. Will definitely use again.

Fast and good

I hired him to tile a tub enclosure with a window in it. At first he seemed to really want to do a good job. The tile appeared to be done well but I could not put water on it until the grout was dry. Nevertheless, I paid him all I owed him. Big mistake! I had planned to paint the walls myself, but he offered to paint them for a reasonable fee so I agreed. They painter did an awful job. He did not remove the switch plates, towel bars, or light fixtures. He taped some of them, and slopped paint on others. The ones that were taped show the previous color all around them after the tape was removed. Many places on the wall still show the previous color. Clearly some areas got 2 coats of paint and others, only 1 coat. He also installed grout all around my brand new cabinets without discussing with me. I had no idea he was going to do this. No grout was wanted or needed as I simply had not yet had time to install the toe kick. He slopped grout all over the baseboards in the process. After the grout dried in the shower and I was able to run water, I noticed that the window sill was not sloped properly and the water would sit. I got up there to investigate and found a large gap in the grout which allowed all the water that could not drain off the sill to slowly drip into the wall cavity. When I contacted him, he explained that he was on another project far away. So I asked him to just let me know when he could come over. After that, he stalled and would sometimes set a time to come out and then not show up. Finally he texted me late one night and said someone would be over at 8am the next morning. This person arrived late and was not the one who originally did the tile. He spoke no English and had no idea what he was supposed to do. But I cannot speak Spanish so it was a waste of time. I called the contractor and he did not answer. I tried again to talk to the workman and he just kept saying, "I don't speak English". I finally sent him away. The contractor later texted me blaming me for not "showing the man with hand motions" what he was supposed to do. I feel this is totally unreasonable after someone has been paid in full to do a job. Now I cannot get a call returned. Very disappointing

Great job, excellent customer service, tile laid perfectly

Eduardo was very polite, professional, kind, and a perfectionist! He took pride in his work and I wish others would be more like him. I loved his work so much I will hire him for future work, and I will.

Great guys good work

Eduardo, did a super job, very efficient and paid close attention to detail and took his time to get it right. I would highly recommend any tiling projects to him

Eduaro's team did excellent work painting my house in a timely fashion. I will definitely hire them for future work.