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Smith Plumbing and Heating

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22 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

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Contact

1895 Main Street
Colorado Springs, CO 80911
http://www.smithplumbingheatingcooling.com

Hours

  • Mon: 8:00 AM - 6:00 PM
  • Tue: 8:00 AM - 6:00 PM
  • Wed: 8:00 AM - 6:00 PM
  • Thu: 8:00 AM - 6:00 PM
  • Fri: 8:00 AM - 6:00 PM
  • Sat: 9:00 AM - 4:00 PM
  • Sun: Closed
View All Details & Credentials

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Gas Furnace & Air Conditioner Repair & Replacement
  • Boiler Repair & Replacement
  • Whole House Repipes
  • Sewer Main Replacement
  • Electrical Panel Upgrade
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.5
38 Verified Reviews
  • 5
    30
  • 4
    3
  • 3
    2
  • 2
    3
  • 1
    0

Highly rated for

  • Quality
  • Customer Service
Showing 1-10 of 38 results
5.0 Stephanie B. Colorado Springs, CO
2/10/2023

Be sure to read this entire review, especially if you previously had a negative experience with Smith Plumbing and Heating. I would highly recommend you give them another chance. (In 2020-21, I had several very negative experiences and honestly would not recommend them.) HOWEVER, in January & February 2023, I have had 3 separate heating and plumbing issues on 2 different properties where I have contacted Smith Plumbing and Heating because I have a 5-year service agreement with them from 2020. They have had significant turnover in employees and every single person I have worked with has gone out of their way to give me an exceptionally positive experience. First, on 1/10/23, REBECCA came for a furnace inspection on Property #. She was able to take care of a concern that I had with the brand new furnace they had installed in November 2020, she showed me everything she had inspected, and she went out of her way to show me she truly cared about the job she had done and to be sure I was satisfied. She told me she was out to regain my trust in Smith Plumbing & Heating. I was truly impressed with her as an HVAC specialist and as a person. Next, on 2/1/23 CARMINE came to Property #2 for a slow leak in both showers. He snaked the mainline and downstairs drain which cleared them. The upstairs shower needed additional work for which he provided several estimates. Again, he was polite, explained everything clearly and gave me options. Finally, and hereâ s the big one, on 2/7/23 Property #1 had a basement sewer drain that gurgled, drained very slowly, and eventually would backup if we ran a lot of water (toilet and shower)â ¦so this was definitely an urgent situation. TRISTAN came out and after just a few minutes, he came back with the bad news that I had a cast iron sewer mainline pipe with a long crack that was leaking and literally disintegrating (see picture). He said he had to call a manager for this situation. Within a ½ hour JOSH FRIEDE arrived. There was a long section of sewer line in the crawl space that needed to be replaced right away, and then they could evaluate the rest of the basement sewer line. On 2/8/23, TYRONE, BISMAR, AND TRISTAN were back to replace the pipe within just a few hours. Again, very polite, explained everything that was happening, and placed plastic flooring on all the surfaces they needed to walk on. When they finished, JOSH FRIEDE came back and he and TRISTAN put a camera down the sewer lines to see what was happening. JOSH let me watch the entire scoping so I could see the extent of the damaged/corroded cast iron pipes in the basement. He wrote up several estimates which were a significant plumbing expense. The next day I another plumber come out for an estimate to be sure the price was fair. Smithâ s was definitely the most reasonable. I had several questions about some line items on the estimate and JOSH returned 2/9/23 to explain and adjust the estimate. EMALEE â the plumbing coordinator - called later that evening to introduce herself and let me know she would be coordinating the job. Smithâ s will be doing this work for us next week and I will update this review. Overall, these experiences, although unfortunate and costly, have been much more manageable due to the customer service I have received from all of the mentioned employees I have worked with at Smith Plumbing and Heating, but especially JOSH FRIEDE. He has definitely gone above and beyond to regain my trust and confidence in this company. I would strongly recommend you give them a call.

5.0 Eric K. Colorado Springs, CO
12/19/2022

New furnace installed, new ac, new water heater, some plumbing replaced in laundry room, electrical fuse box upgraded. 100 % satisfied with all work, every technician that came in my house was professional and respectful. I recommend this business to all my family and friends

5.0 Robin S. Colorado Springs, CO
10/18/2022

Very polite, courteous and professional.

5.0 Terri A. Vancouver, WA
9/23/2022

Excellent work. Great , efficient job well done

5.0 Sharon C. Hartsel, CO
2/25/2022

This company is awesome for service an price Electric upgrade and furnace install wish they do insulation also

5.0 Maria E. Colorado Springs, CO
7/28/2020

The entire crew Jon, Ray, William, Jacob, Tabitha and Chase all did an amazing job. Tabitha and Chase came later in the day and stayed late to clean out all the ducts they were meticulous and extremely professional. Thank you all and the Smith company.

2.5 Leonard R. Fountain, CO
7/11/2020

They charged me $300 for labor, on a 2-hour installation. $575 for a single lever kitchen faucet install. They had no problems. Take the old one out and put the new one back in. No re-piping or thread adjustment was required. I should have hired a handyman at $30 per hour. The install was done perfectly. It is the labor cost that shocked me.

5.0 Gabe C. Colorado Springs, CO
1/24/2020

They did a great job hooking up a whole house water filtration system as well hooking me up with a great price on routine maintenance package.

2.0 Christopher B. Colorado Springs, CO
1/22/2020

This company sent Jason on a free diagnostic call on our Rinnai hot water heater, but he admitted he hadn't worked on a Rinnai in over ten years. After a few minutes, he decided the problem was the control unit on the wall, and recommended we order one and install it ourselves to save the $180/hour rate he would charge. So we did, and that resulted in having no hot water at all versus just a couple of minutes of hot water we had before. We called the number he'd given us and while he did answer at home at 9 pm, he didn't know the error message we started seeing, meaning we had to look it up ourselves. He did not call us back the next morning to schedule a service visit, and we ended up fixing the problem ourselves. Finally, he left a tool at our house and never returned to get it, despite us calling to tell him it was there. If you're going to claim you're Rinnair certified, you ought to be able to send someone who truly is, not someone a decade out of practice.

5.0 Jim K. Pueblo, CO
1/12/2020

Happy with job,on time ,no problem.

Photos

Smith Plumbing and Heating
3
Main Sewerline Replaced

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