Smith Plumbing and Heating

Be sure to read this entire review, especially if you previously had a negative experience with Smith Plumbing and Heating. I would highly recommend you give them another chance. (In 2020-21, I had several very negative experiences and honestly would not recommend them.) HOWEVER, in January & February 2023, I have had 3 separate heating and plumbing issues on 2 different properties where I have contacted Smith Plumbing and Heating because I have a 5-year service agreement with them from 2020. They have had significant turnover in employees and every single person I have worked with has gone out of their way to give me an exceptionally positive experience. First, on 1/10/23, REBECCA came for a furnace inspection on Property #. She was able to take care of a concern that I had with the brand new furnace they had installed in November 2020, she showed me everything she had inspected, and she went out of her way to show me she truly cared about the job she had done and to be sure I was satisfied. She told me she was out to regain my trust in Smith Plumbing & Heating. I was truly impressed with her as an HVAC specialist and as a person. Next, on 2/1/23 CARMINE came to Property #2 for a slow leak in both showers. He snaked the mainline and downstairs drain which cleared them. The upstairs shower needed additional work for which he provided several estimates. Again, he was polite, explained everything clearly and gave me options. Finally, and hereâ s the big one, on 2/7/23 Property #1 had a basement sewer drain that gurgled, drained very slowly, and eventually would backup if we ran a lot of water (toilet and shower)â ¦so this was definitely an urgent situation. TRISTAN came out and after just a few minutes, he came back with the bad news that I had a cast iron sewer mainline pipe with a long crack that was leaking and literally disintegrating (see picture). He said he had to call a manager for this situation. Within a ½ hour JOSH FRIEDE arrived. There was a long section of sewer line in the crawl space that needed to be replaced right away, and then they could evaluate the rest of the basement sewer line. On 2/8/23, TYRONE, BISMAR, AND TRISTAN were back to replace the pipe within just a few hours. Again, very polite, explained everything that was happening, and placed plastic flooring on all the surfaces they needed to walk on. When they finished, JOSH FRIEDE came back and he and TRISTAN put a camera down the sewer lines to see what was happening. JOSH let me watch the entire scoping so I could see the extent of the damaged/corroded cast iron pipes in the basement. He wrote up several estimates which were a significant plumbing expense. The next day I another plumber come out for an estimate to be sure the price was fair. Smithâ s was definitely the most reasonable. I had several questions about some line items on the estimate and JOSH returned 2/9/23 to explain and adjust the estimate. EMALEE â the plumbing coordinator - called later that evening to introduce herself and let me know she would be coordinating the job. Smithâ s will be doing this work for us next week and I will update this review. Overall, these experiences, although unfortunate and costly, have been much more manageable due to the customer service I have received from all of the mentioned employees I have worked with at Smith Plumbing and Heating, but especially JOSH FRIEDE. He has definitely gone above and beyond to regain my trust and confidence in this company. I would strongly recommend you give them a call.

New furnace installed, new ac, new water heater, some plumbing replaced in laundry room, electrical fuse box upgraded. 100 % satisfied with all work, every technician that came in my house was professional and respectful. I recommend this business to all my family and friends

Very polite, courteous and professional.

Excellent work. Great , efficient job well done

This company is awesome for service an price Electric upgrade and furnace install wish they do insulation also

The entire crew Jon, Ray, William, Jacob, Tabitha and Chase all did an amazing job. Tabitha and Chase came later in the day and stayed late to clean out all the ducts they were meticulous and extremely professional. Thank you all and the Smith company.

They charged me $300 for labor, on a 2-hour installation. $575 for a single lever kitchen faucet install. They had no problems. Take the old one out and put the new one back in. No re-piping or thread adjustment was required. I should have hired a handyman at $30 per hour. The install was done perfectly. It is the labor cost that shocked me.

They did a great job hooking up a whole house water filtration system as well hooking me up with a great price on routine maintenance package.

This company sent Jason on a free diagnostic call on our Rinnai hot water heater, but he admitted he hadn't worked on a Rinnai in over ten years. After a few minutes, he decided the problem was the control unit on the wall, and recommended we order one and install it ourselves to save the $180/hour rate he would charge. So we did, and that resulted in having no hot water at all versus just a couple of minutes of hot water we had before. We called the number he'd given us and while he did answer at home at 9 pm, he didn't know the error message we started seeing, meaning we had to look it up ourselves. He did not call us back the next morning to schedule a service visit, and we ended up fixing the problem ourselves. Finally, he left a tool at our house and never returned to get it, despite us calling to tell him it was there. If you're going to claim you're Rinnair certified, you ought to be able to send someone who truly is, not someone a decade out of practice.

Happy with job,on time ,no problem.

Did a great job, showed up on time. Found the actual problem and repaired the AC in less than 1 hr.

Office kept me informed of tech's arrival time

They arrived at the site in time. Since they did not know about what might be needed to complete task, they had to send a person to get the part from store in an hour and they finished the task quickly. They were good at explaining the work details to us and very professional in doing the work.

I had to replace a leaking bathroom sink bowl. He came and determined what needed to be done and returned the next day to install the new bowl. A great neat job!

The plumber was professional. The problem was a rock in the faucet, something i could fix myself. No charge for the visit.

Get an estimate before you agree to service. I had sticker shock when I got the bill. Got charged for travel time of the plumber. Had to get that taken off the bill. When the plumber arrived he had no idea what the work was. So he had to come back another day. This is after I specifically told them I needed a back flow preventor repaired. I even sent them a picture in advance so they would know what needed repair. The actual work do was excellent. No problems with the plumber, just the front office and the bill.

VERY SATISFIED WITH THE WORK.

Very knowledgeable, helpful, and friendly!

best price in town

We a very nice service man who came right at the time he saiid he would and was very knowledgeable

Good Work

Our plumber was great he explained what needed to be done showed us the items that had deteriorated and repaired everything-very punctual and polite