Smith Thompson Security Systems

Gary installed my new alarm monitoring system today and was very helpful of explaining the features of their new alarm system. I always trust Smith & Thompson for my alarm monitoring and didn’t switch to other competitors. I stopped my subscription for a couple of months due to my credit card issues. They also cool features now where you can enable and disable your alarm system by a click of your hand in your phone. Overall my experience is awesome and very satisfied of their services. I will definitely recommend them to anyone interested.

Smith Thompson is my one and only security company. They are prompt, courteous, fair, and reasonable every single time. I highly recommend them to anyone. Bob Garrett â Carrollton

Our technician from Smith Thompson Home Security in Houston was very professional and walked me through the operations of the new security system, including the mobile app. I would recommend them for their low rate and professional services.

Loved making the switch to Smith Thompson! So much more affordable. No gimmicks. No tricks. Just straight forward security system and monitoring for a low price. I haven't had any issues with them at all! Highly recommend supporting this company!

When we decided to change our monitoring system ST was recommended to us and we are so thankful. They used our existing security equipment with no problem. Quick response time, courteous and helpful. No other service can beat the price and service!

From 2003 to 2013 while renting a home we used Smith Thompson as our home security service. We are now a homeowner since 2016 and we continue to use Smith Thompson as our Security service. They are a professional and dependable, company keeping my family and others safe. I highly recommend them #1!

We were referred to Smith Thompson through a family friend. They raved about their prompt and friendly service, affordability, and no contract service. We were skeptical at first cause it all sounded too good to be true. Turns out it wasn't! The service technician was out at our house at the drop of a hat, and was very knowledgeable, courteous, and clean (facemask, sanitizer, etc.etc.). Price/month is amazing & the service since has been flawless. I had ADT in the past, and will never go back. You can't beat Smith Thompson.

Smith Thompson was prompt, professional, and affordable. I love my system, and being able to track it all in the app is huge for me!

So far I'd have to give Smith Thompson a 3+ rating. Previously I was a Vivint customer. Vivint is way too expensive for just monitoring so I decided to look for someone different. My neighbor, a cop, uses Smith Thompson so, on the basis of that as well as my own independent research, decided to give them a try on basis of cost and fact that my neighbor uses them Overall I'm happy with them so far but still working out some kinks. Had an issue with connectivity that was internet related, not ST's fault and has since been resolved, but no one ever called me when I submitted a ticket to have corrected. Only other downside is initial cost of equipment. They offer 12 months same as cash but financing agreement for same heavily penalizes you (like double the cost) if you don't pay it off on time. And I have to wonder how much of a markup there is on the equipment. Seems like they should've been able to offer a better deal for the equipment. Only other downside is that you have to trigger the alarm on a monthly basis to ensure things are working. That's probably a good thing but still inconvenient Pros are monthly cost and fact that when I initially had a problem they had someone call me back right away. Sean, the tech that called, seemed very professional, answered my questions right away, and got me back on track quickly. . Other benefit was that Sean gave me his number and told me to call him anytime if I had questions. Seemed very customer oriented and concerned about making sure his company offered superior service Other pro is that ST is giving me a month's service for free to write the above review. The above is my honest opinion but, if not for that offer, I wouldn't have written the review. After all, why would I? They offered decent service at reasonable prices. That's what you expect...

We just replaced our national expensive outdated security system with Smith Thompson Security. Every contact we made with sales, support and finally the installation technician was friendly and helpful. Our old system was usable and upgradable to the new technology. We added cameras as well. Total monthly cost for this new improved security was about half of what we were paying out to the old national company. So far, we are very, very pleased with our choice.

Great pricing and no-gimmick service! We went with home monitoring and mobile app service and the installation pro was very quick and courteous. He did not try to upsell, but instead explained the pros and cons of all options for our requirements. We'll definitely be looking into other Smith Thompson services after our positive home alarm experience.

Never had an issue with the service. They call promptly to check when my alarm goes off and are helpful when I need to change a setting. The Pest service hasn't let me down either. They uphold their warranty.

Friends and family of ours referred us to Smith Thompson, but we had locked ourselves into a 3-year more expensive contract with a competitor. However, when the time came, we made the switch. The installation was quick yet thorough. The technician was very knowledgeable and helpful. Since the installation months ago, we are beyond satisfied with the services Smith Thompson provides. We have and will continue to recommend Smith Thompson going forward. They were definitely worth the wait!

We are so impressed with Smith Thompson! We have been with ADT for 5 years and the price just kept going up and up each year. Once we learned that ST would monitor our home and could use the same equipment we already had installed from the other company, we were sold.... especially at such a low price! We are paying less than a third of what we paid at the other company but no contract and price will not change. ST came and installed within 10 minutes, and we have been so happy we made the switch ever since:)!!!

Great service! The technician arrived on time and was very courteous. He went through all the settings and how to use the system. Then confirmed I understood how it all worked and answered my questions. I did not feel rushed at all. Would highly recommend.

When choosing a home security system we chose Smith Thompson because of their great reviews. Once we scheduled and when the technician came we knew we made the right choice! Everything has been so smooth and we have received great customer service every step of the way. And the technician was knowledgeable, on time, and quick. We would definitely recommend Smith Thompson to all our friends!

Switched for ADT to Smith Thompson in February. Could not be happier. Went from $50/month to $16.95/month for the same coverage. Installation was quick and easy. Our technician was very knowledgeable. It was a no-brainer!

We wanted to install an alarm system after a burglary happened next door. We went with Smith Thompson at the recommendation of a friend. We have been pleased with our service. The install was great. Easy and convenient. The alarm has actually been set off once at 2:30 a.m. due to some crazy wind and they called within the minute to make sure we were okay. It was a relief to know they were actively monitoring since the door was wide open. Could have been a different situation. Super pleased with our service.

Highly recommend Smith Thompson. No hassle and no contract! Incredible price and the technician was very professional and courteous.

Very competent and courteous. Arrived on time and completed the work efficiently. Did a good job troubleshooting and fixing any problems. The tutorial on how to operate the system was excellent and we have had no trouble since the system was installed. The equipment is state of the art. And the price was less than most other companies. I would highly recommend them.

It is great that Smith Thompson is locally based. When another company tried to keep me from canceling they tried to use locally based as a deterrent. The installer was very nice and professional. If anyone I know is looking to cut their bills I always tell them to check out Smith Thomson rather than other company for a security system.

Everyone we encountered with Smith Thompson was professional, prompt, knowledgeable, courteous. Updated our 24-year-old home security system at no cost. No contracts or hassles. Highly recommend Smith Thompson!

Smith Thompson Home Security is a great company! I have been a totally satisfied customer for over seven years in three different homes. There are no contracts and their prices are very affordable. The service technicians are extremely knowledgeable and friendly. I highly recommend them!

I hired Smith Thompson based on my realtor's recommendation. Their tech came to the house, changed codes on the existing system, went over all the equipment features with me and left a card that showed me all the features, how to set certain things and how to add or change my codes. Since having their service, I have accidentally set off the system twice. Both times their personnel called me immediately to confirm my well-being. Their monitoring personnel were very calm, but thorough. I would definitely want to have them on the other end of the line in a true emergency!

They were very timely, professional, and I would recommend them to anybody needing a security company. They explained everything and cleaned up after themselves.