Smith Thompson Security Systems

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100% Recommended

14 Years In Business

Company Details

  • Verified Licenses

Contact

6652 Pinecrest Drive, Suite 500
Plano, TX 75024
http://smiththompson.com/

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Security Systems
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    5.0
    33 Verified Reviews
    • 5
      32
    • 4
      1
    • 3
      0
    • 2
      0
    • 1
      0

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 33 reviews Showing 0 reviews
    5.0 Bob G. Garland, TX
    1/11/2021

    Smith Thompson is my one and only security company. They are prompt, courteous, fair, and reasonable every single time. I highly recommend them to anyone. Bob Garrett â Carrollton

    5.0 James B. Katy, TX
    10/3/2020

    Our technician from Smith Thompson Home Security in Houston was very professional and walked me through the operations of the new security system, including the mobile app. I would recommend them for their low rate and professional services.

    5.0 Oliver H. Austin, TX
    8/5/2020

    Loved making the switch to Smith Thompson! So much more affordable. No gimmicks. No tricks. Just straight forward security system and monitoring for a low price. I haven't had any issues with them at all! Highly recommend supporting this company!

    5.0 Madeline A. Spring, TX
    7/14/2020

    When we decided to change our monitoring system ST was recommended to us and we are so thankful. They used our existing security equipment with no problem. Quick response time, courteous and helpful. No other service can beat the price and service!

    5.0 Martin W. Plano, TX
    7/14/2020

    From 2003 to 2013 while renting a home we used Smith Thompson as our home security service. We are now a homeowner since 2016 and we continue to use Smith Thompson as our Security service. They are a professional and dependable, company keeping my family and others safe. I highly recommend them #1!

    5.0 William A. Houston, TX
    7/11/2020

    We were referred to Smith Thompson through a family friend. They raved about their prompt and friendly service, affordability, and no contract service. We were skeptical at first cause it all sounded too good to be true. Turns out it wasn't! The service technician was out at our house at the drop of a hat, and was very knowledgeable, courteous, and clean (facemask, sanitizer, etc.etc.). Price/month is amazing & the service since has been flawless. I had ADT in the past, and will never go back. You can't beat Smith Thompson.

    5.0 Timilie B. Little Elm, TX
    7/9/2020

    Smith Thompson was prompt, professional, and affordable. I love my system, and being able to track it all in the app is huge for me!

    3.5 Gary M. Spring, TX
    6/13/2020

    So far I'd have to give Smith Thompson a 3+ rating. Previously I was a Vivint customer. Vivint is way too expensive for just monitoring so I decided to look for someone different. My neighbor, a cop, uses Smith Thompson so, on the basis of that as well as my own independent research, decided to give them a try on basis of cost and fact that my neighbor uses them Overall I'm happy with them so far but still working out some kinks. Had an issue with connectivity that was internet related, not ST's fault and has since been resolved, but no one ever called me when I submitted a ticket to have corrected. Only other downside is initial cost of equipment. They offer 12 months same as cash but financing agreement for same heavily penalizes you (like double the cost) if you don't pay it off on time. And I have to wonder how much of a markup there is on the equipment. Seems like they should've been able to offer a better deal for the equipment. Only other downside is that you have to trigger the alarm on a monthly basis to ensure things are working. That's probably a good thing but still inconvenient Pros are monthly cost and fact that when I initially had a problem they had someone call me back right away. Sean, the tech that called, seemed very professional, answered my questions right away, and got me back on track quickly. . Other benefit was that Sean gave me his number and told me to call him anytime if I had questions. Seemed very customer oriented and concerned about making sure his company offered superior service Other pro is that ST is giving me a month's service for free to write the above review. The above is my honest opinion but, if not for that offer, I wouldn't have written the review. After all, why would I? They offered decent service at reasonable prices. That's what you expect...

    5.0 David A. Plano, TX
    5/30/2020

    We just replaced our national expensive outdated security system with Smith Thompson Security. Every contact we made with sales, support and finally the installation technician was friendly and helpful. Our old system was usable and upgradable to the new technology. We added cameras as well. Total monthly cost for this new improved security was about half of what we were paying out to the old national company. So far, we are very, very pleased with our choice.

    5.0 Sunny B. Prosper, TX
    10/20/2019

    Great pricing and no-gimmick service! We went with home monitoring and mobile app service and the installation pro was very quick and courteous. He did not try to upsell, but instead explained the pros and cons of all options for our requirements. We'll definitely be looking into other Smith Thompson services after our positive home alarm experience.

    Showing 1-10 of 33 results Showing 0 of 0 results
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    Smith Thompson Security Systems

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