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About us
Smith's Tree Care, Inc., is a full service residential and commercial arborist service the Newport News area in Virginia. We are an ISA certified arborist which requires the highest level of ethics and service. Our experience in tree preservation is unsurpassed.
Business highlights
Se habla espanol
Emergency services offered
21 years of experience
Services we offer
English, French, German, Tree Removal , Tree Services
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.875 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 75 reviews
Matthew L.
Jan 2023
Tree Trimming
Please provide me with payment instructions so I may close out this work order. I am not satisfied with the performed work. Much more trimming is needed on both oak trees. I will need to hire a different company to finish the job. The maple tree is something I can handle with a pole pruner since the larger limbs have been removed. I will never hire your company again.
Barry M.
Mar 2022
Tree Removal
They show up on time, and the work is first class.
Raymond J.
Feb 2022
Tree Removal
THIS IS A COMPANY I WOULD RECOMMEND HIGHLY TO ALL. THEY WORK QUICKLY AND EFFICIENTLY/ THEY CLEAN EVERYTHING UP SO THERE IS NO DEBRIS LEFT BEHIND. THEY WILL PROVIDE YOU WITH A WRITTEN QUOTE EXPLAINING THE PROPOSED WORK IN FULL AND PROVIDE YOU WITH A COPY OF THEIR INSURANCE COVERAGE. A GO TO COMPANY!
Michael G.
Nov 2021
Tree Removal
Very impressed with this company. From the estimation process to removing the trees, this job was seamless. The entire team was professional and efficient. Lastly, the cost was reasonable and an added benefit. I have and will recommend to my friends and family.
Laurie G.
Sep 2020
We had three trees removed. The trees were 50 plus years old and HUGE!! They were over the house as well. They did an excellent job. They are very knowledgeable and we will use them again
Robert W.
Apr 2020
Tree Removal
Estimate was reasonable, arrived on time, did the work, cleaned up, crew was professional and personable. I'll use them again when required.
Boris P.
Mar 2020
Tree Removal
Smith's Tree Care they were very professional and they were good they clean up all the tree branches in the yard.
Christopher J.
Mar 2020
Tree Removal
Darnell F.
Mar 2020
Tree Removal
They entered onto our property without any warning. It took them half a day to realize that they were using the wrong vehicle to remove our tree. When they finally got the right vehicle they parked on our lawn and left for the day, without notice. My husband had to call to see what happened and the lady at the front desk told him that it was quitting time at 430. They showed up the next morning and chopped our tree down. They literally chopped it and it made big dent into our yard and they showed up and left without notice again. Then they left a big portion of our chopped tree on our street and in our yard to where it was hanging out and they just left an orange cone and left. I had to call the following morning to see when they were coming to clean the rest of the trunk up because they left without notice again. It s a shame because my parents recommended this company because they apparently had a way different experience. We have two more trees to get cut down but we won t be using this company.
Response from Troxler-Smith Treecare, Inc.
"We are very sorry you had a bad experience with our company. We pride ourselves in having the best customer service and communication. We did speak directly to your husband both evenings, prior to the start of the job and during the work. Unfortunately, the job prior to your job added additional work and it took a bit longer than planned. This left only enough time to position the crane to begin working the next day. The crane was used to remove the majority of the tree, the trunk was felled in a control manor and lifted out of your yard, these are industry standards in tree removal. The wood was picked up the following day, as explained during the estimate appointment. We apologize again for your experience and hope we can have a chance to provide the service your parents experienced."
Brian M.
Mar 2020
Tree Removal
After completing the job everything was cleaned. They did a fantastic job.
Art J.
Mar 2020
Tree Removal
This is the second time Smith's has done work for us. The work was done in a timely and professional manner. The workers were polite and there was no sight of the tree after the job was finished except for a few roots.
Roberto H.
Feb 2020
Tree Removal
They sure know their business.
DAVID M.
Jan 2020
Tree Removal
Did a great job. Highly recommend.
J S.
Jan 2020
Tree Removal
When I met Mr. Smith, he arrived on schedule and answered all of my questions quite effortlessly. The job consisted with removing a large tree with huge roots wrapping around the corner of the garage and with limbs overhanging the solar panels on the roof. The tree had grown inches away from electrical wiring and the HVAC system. Michael and his team were amazingly efficient, professional and friendly. Next, Curtis and Chris (also very friendly and professional) finished with stump-grinding, also with excellence. The price was very reasonable and fair. Smith's office staff was friendly and polite. Overall, Smith Tree Care exceeded my expectations.
Sharian L.
Jan 2020
Tree Removal
Phil P.
Dec 2019
Tree Removal
Best price around and best customer service around. Great company to deal with.
James J.
Nov 2019
Tree Removal
Michael's crew was amazing!! Completely professional, efficient and politely explained the procedure prior to beginning the work. It was a pleasure to watch them work. I highly recommend them for any tree service !
Rachel K.
Apr 2019
Tree Removal
Great team. Friendly. They did a great job and cleaned up everything afterwards. Exceeded my expectations.
Rica G.
Mar 2019
Tree Trimming
Henry M.
Sep 2018
Tree Trimming
This company was sent from up above. I have not felt the way I did in over twenty years. You talk about respect and professionalism. Wow I was out of my mind. From the first phone call to the last tree branch being picked up from my yard and to shaking my hands saying thank you. I replied no thank you and your crew. I then told them how excellent of a job they have done. I was so happy I stood in my yard and watch those big trucks drove away. And today me and my family can see through the windows. Thanks a lot to Smith s tree care. And I will hire u again. Henry.
Terrence B.
Sep 2018
Tree Removal
They were great and there prices are fair.
Scott M.
Aug 2018
Tree Trimming
Quick and courteous service with professional results. All work accomplished as agreed upon.
Emanuel L.
May 2018
Tree Removal
I watched them take down some pretty big trees and that crain operator was one of the best I've ever seen. They beat every price quote I received. The guys cutting are some bad men. I still recommend them to anybody that needs tree removal service.
Thomas D.
Sep 2017
Smith's provided excellent service removing 3 large trees. They kept to the scheduled service date and arrived on-time. Their work was professional and deliberate. I will definitely be using their services in the future.
Maria D.
Aug 2017
We hired Smith's Tree Care to take down 6 very large trees in our yard. They did an awesome job! Their attention to safety protocol was unmatched. They searched every tree for wildlife and even relocated a baby squirrel twice. We had an excellent experience from the time we called the office to schedule a quote (which was very reasonable), until the last stump was ground down. Highly recommended!!
Licensing
State Contractor License Requirements
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FAQ
Troxler-Smith Treecare, Inc. is currently rated 4.8 overall out of 5.
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Troxler-Smith Treecare, Inc. accepts the following forms of payment: CreditCard
Yes, Troxler-Smith Treecare, Inc. offers free project estimates.
No, Troxler-Smith Treecare, Inc. does not offer eco-friendly accreditations.
No, Troxler-Smith Treecare, Inc. does not offer a senior discount.
Yes, Troxler-Smith Treecare, Inc. offers emergency services.
No, Troxler-Smith Treecare, Inc. does not offer warranties.