Solar Sale USA, LLC

Hands down the absolute worst customer service EVER!!! They did my loan wrong and overcharged me $15,000.00 2 yrs, later and numerous request to fix the loan, they still have refused to make a loan correction now having to take them to Civil Court to remedy their financial mistake. Buyer beware of their financial practices.

Equipment works. But everything else is trash. Sales guy said the 2nd battery was $6500. That is better than the first quote I received. PLUS, their financing was better. Somehow though, that second battery was never secured. Once I was approved it should have been. The sales guy, Michael, acted like he would lose his job if I canceled. I had no desire to cancel. I just wanted the second battery that I was promised. That is the WHOLE reason I purchased from US Solar Sales. Anne, the operations managers, came along and said well hey he did not do it right but I will honor it for $7,000. That was early February. Mid-march when the money was in hand, all of suddenly the only battery available is larger, upgraded 15kwh unit for 16,500. Add $1800 for a new inverter. WHAT?? That does not match what I was told. You can never ask a question on Monday and get a straight answer or response in 2-3 business days. It's always 3 to 5 weeks. So the operations manager said she would get with the CFO to see HOW to make this right. He has never responded and I've asked for follow-ups multiple times. Regrettably, I gave them a referral. Do not do business with this company. Until this review is updated, it is true and accurate. I am looking at other avenues that will cost WAY more money than sucking up your company dropped the ball to get what I was promised. Yes, the agreement is in writing. The company just chooses, for whatever reason, to stay unorganized and unprofessional. Case in point: 12/19/22 I got a random text from Ted that my supplies were here. I immediately asked about the second battery, BUT there was no status update along the way. We started this in October... Installed in January. Update: 6/27/23 I just spoke with Anne. She had been out. The missing piece in all of this is that the sales rep LIED to say I didnt want that second battery. I knew there was a disconnect somewhere, but I didnt know. Now, he stands to lose commission. Not my problem. When asked about the situation, which is probably why the Sales Director wanted to speak with me, he said i did not say that. ALWAYS keep records and receipts. Still does not change the right hand does not know what the left hand is doing, but I upped to two-star. I will continually update. Update 4/23/24: still no response. Its amazing to me that the CEO has been notified, but has yet to reach out. Faye is the new Quality Assurance Manager, but somehow has no authority whatsoever. I've filed complaints with the BBB, Georgia Department of Consumer Affairs, AND TrustDale, one of the local consumer reporters. Here is the worst part. All i want to do is get the second, discounted battery they agreed to, which is the WHOLE REASON I purchased. I had to go down to one-star. MAYBE the owner, or whoever has real authority and is willing to honor the promise, will respond. Until then, I'm going to EVERY site I can to do a 1-star review. That is my only recourse, as I have priced a BRAND NEW SYSTEM to do what I cant get this specific installer to do. By the way, SolarSaleUSA lied by saying they no longer had my battery as its NO LONGER MADE!!! Just because something is no longer manufactured does not mean it is inaccessible. The company that did the review has the SAME LG BATTERY available that I currently have. Again, I just want someone from SSU to physically call me. We could have worked it out over a year ago as an advertising deal to ease the finanical hit to keep promises to a customer. BTW, the January 2024 review of the company aligns with mine!! Buyer BEWARE!!

I strongly advise against doing business with this company. They were hired to do some work for our company, but they have not paid for our portion of the contract even after completing the work. It's been two years since we have been trying to contact them, but there is only one receptionist who works from home. She doesn't have any contact information for anyone in the organization and just keeps saying that someone will call us back. It has been a complete joke dealing with them. So, I would suggest not getting involved with this business in any way.

I just wanted to make a good deal!

Had solar panels been installed this year? Thought that they were running(after all of the inspections of course!). They are not powering my house, and when I call customer service they have no one to talk to me. I had a 600-dollar power bill WITH solar panels on the roof. Does this sound right to you? Do not get solar panels!!!!

From the start, customer service was great! Representative was helpful and made the whole process easy to understand and the bottom line saving me thousands of dollars

Very poor customer service. No communication. Waited on the installers who called on the day of installation to let us know they were not coming. They were busy and we had to wait for another date. On top of that, they damaged our ceiling, which they fixed, fortunately, but I would not recommend this company.

They presented the best product for the best value and they were a local company. We received quotes from 2 other companies from Florida and the price was much cheaper. We spoke with a couple references and Solar Sale has been around for awhile so we chose them.

They do exactly as they say they will do and more. Just a great company to do business with.

Super easy to work with and the most friendly! They did take care of the paperwork with my power company and tax benefits. They kept me informed and kept me in the loop with everything!

He was very professional, very detailed in his work.