Solar Service

super quick in reinstalling our solar panels and giving us a run through of how the entire system worked. scheduling was super easy and everyone we interacted with was really kind

I told them I needed an inverter replaced a month ago. The error code literally said it needed to be replaced. They told me they would have to inspect it themselves and charge me $295 for the service. Unsurprisingly, they are very knowledgeable tech informed us that we needed our inverter replaced. We got an invoice and paid over $2 thousand for a new inverter for them to order for us. To this date, they still have not gotten back to us about the status of our inverter. I am wildly disappointed with their customer service.

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Solar array was damage by squirrels. They fixed wiring, replaced optimizers and installed critter guard. This fixed a problem of the array not working when it got wet. I've been able to verify this after 5 rain storms. The inverter now stays on and doesn't trigger an isolation fault after (or during) rain storms. The techs and the people I interacted with were polite and knowledgeable. Good reports sent with the receipt showing what was damaged. I have no idea what comparable rates are with other contractors, but labor rates looked to be about $115 per hour per person based on their labor charge, how many people came and how long it took. Everything was estimated up front, so I didn't experience any surprises. Seems like a solid company.

Tech found bad connector between panels and replaced it.

Came out and replaced rooftop fuse. Checked out system.

What was done was simple. Knowing what to do was important. That latter is what you pay for.

The tech was on time and very polite. He explained his process and was able to do a great job on removing the paint from my panels. If I have any other issues with my panels I will definitely call this company again for their service.

They were on time, my technician was very knowledgeable and professional

Justice from Solar Service came out & did a full inspection of our roof & the solar attachments. The inspection was throughly done, we spoke & he had all the info we needed. The problem was getting the info from his head into a professional report that we could use. The first report was just a simple paragraph in an email that was not clear or concise. I?ve asked for a rewrite 3 times that is professional looking, that I can submit to my solar warranty & home insurance. I still haven?t received a report that I can use.