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Sootmaster, LLC

Brick or Stone Fireplace Installation, Brick or Stone Fireplace Repair Service, Pre-Fabricated Fireplace Unit (Non-Gas) - Install,

About us

Sootmaster, LLC has been in business since 2014 with 5 years of previous work history in this line of work. We install, repair and clean chimneys and fireplaces. Customer satisfaction is guaranteed. Contact us today to schedule an appointment.

Business highlights

12 years of experience

Memberships & Affiliations

BBB (Better Business Bureau

Services we offer

All work is guaranteed, Fast and friendly service, Fireplace and Chimney cleaning and inspection, Fireplace and Chimney install, Fireplace and Chimney repair

Amenities

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.6139 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
10%
3
4%
2
0%
1
4%

Filter reviews by service

Showing 1-25 of 139 reviews
Dustin P.
Feb 2025
1.0
Commercial Chimney or Fireplace Cleaning and Inspection
I found Sootmaster Chimney Sweeps online, and their website made them appear as a local Baton Rouge, LA business. However, they are actually run by Patrick Buell and based in Milton, FL, with a revoked license in Louisiana, according to the LA Secretary of State website. I called them, and a technician came out the following week. He charged for an inspection and quoted $708 for a smoke guard to fix my backdraft issue, requesting half upfront via check, which I paid. The check was cashed in Florida. He promised installation within 1-2 weeks, but I never heard back. I?ve called multiple times but keep getting the runaround. It?s been 4 months with no refund or follow-up call. They have no office in Louisiana, and after reading numerous negative reviews, it seems they are scamming customers in states outside of Florida without being held accountable.

Robin S.
Jan 2025
5.0
Pre-Fabricated Fireplace Unit (Non-Gas) - Install
$7,000
David Eggler and another technician came to our house to replace our existing fireplace. They were prompt and very professional. Once they had the old firebox out they discovered rotten wood. David was not phased he drafted a quoted for the additional materials and labor in just a few minutes. After a 12 hour day my fireplace couldn’t be more beautiful. But mor importantly it was safe to use. Thank you David Eggler with the Chimney company of Destin Florida. Great job!

Joseph S.
May 2023
5.0
Yes, I recommend this pro
Did a great job. On time and quality work.

Alice A.
Apr 2023
5.0
Chimney Cleaning and Inspection
Yes, I recommend this pro
On time and professional.

Catherine F.
Jan 2023
5.0
Brick or Stone Fireplace Repair Service
Yes, I recommend this pro
$3,510
He was prompt, explained what was needed and cleaned up when he finished.
Response from Sootmaster, LLC
"."

Anne S.
Dec 2022
5.0
Chimney Cleaning and Inspection
Yes, I recommend this pro
David was very professional and helpful
Response from Sootmaster, LLC
"We appreciate your feedback, thank you for contacting Sootmaster!"

Allison B.
Aug 2022
5.0
Yes, I recommend this pro
Patrick and Tyler did an excellent job installing our fireplace. They were professional and worked tirelessly all day. They truly went above and beyond, and I highly recommend them. We just bought a house in the area, and I can only hope all businesses we deal with are of this quality.

Tom C.
Jul 2022
5.0
Brick or Stone Fireplace Repair Service
Yes, I recommend this pro
fabulous. they showed up to quote and actually had parts and fixed it in a single trip

John K.
Mar 2022
5.0
Chimney Cleaning and Inspection
Yes, I recommend this pro
Overall OUTSTANDING service. Very professional and efficient.

Izzy M.
Jan 2022
0.5
$2,300
Scam company ran by con-artists, plain and simple. I hired them to repair a leaking chimney in September of 2020. Since then, it has leaked worse even though they returned to my home on six occasions to patch up their poor excuse for work. Turns out, upon inspection by another company that they actually caused MORE damage to my home than when they started. Over a year of run arounds and a slew of lies, I figured out that they scammed me for $2,300. Do research into this company, theres tons of information out there after you sort through their dozens of phone numbers, social media profiles, and poor reviews where they have done this to others and AVOID them like I should have.

Jeff B.
Nov 2021
5.0
Chimney Cleaning and Inspection
Yes, I recommend this pro
Very nice and easy to deal with

Dean J.
Nov 2021
5.0
Google Review
love this company
Response from Sootmaster, LLC
"Thank you for the awesome 5 star review Dean, we really appreciate the feedback."

Lindsay D.
Nov 2021
1.0
$249
Sootmaster was hired to do a chimney sweep and 21 point inspection. The men that came, one experienced and one a trainee, performed the chimney sweep and found that minimal dust came out of the chimney after their 5-minute sweep. They packed up their bags and were ready to go charging me $249. I asked if they completed the 21-point inspection and they said yes, but they definitely did not. They did not walk around the house, they did not take a ladder off of their van to even inspect the chimney from the roof. Called the company and spoke with their receptionist, Kiana, who was super kind and helpful, but was told that a supervisor would come out in 3 weeks to complete the 21-point inspection at no additional fee. Was looking to have this done sooner than later and not have to wait any longer. Not really happy with the delay of things and the lack of effort during the first visit.
Response from Sootmaster, LLC
"Hello. We are very sorry that you were not pleased with our technicians. We do know, that or tech did in fact get on the roof and did a complete inspection of the entire system. Unfortunately, there was not much soot or creosote to be removed from the system but we performed the task at hand as was requested of us. We hope you have a great day and thank you for your feedback."

Judy K.
Aug 2021
5.0
Brick or Stone Fireplace Repair Service
Yes, I recommend this pro
Sootmaster did a wonderful job on our nasty old fireplace. The were very prompt and professional.

Jon D.
May 2021
3.5
Brick or Stone Fireplace Repair Service
Yes, I recommend this pro
$3,825
They were prompt and efficient but cost was excessive

James H.
May 2021
3.0
$1,526
The office person for Sootmasters either misquoted a ridiculously high price, or it was actually a ridiculously high price for some of the work. Do not know if that was the job estimator or the office persons high quote. And after checking with a competitor, they were about $255 higher in price quote than a family-owned business competitor. Also, Sootmasters require a deposit for a price quote, whereas their competitor did not. So in hindsight, I should have shopped around.

Pavel A.
May 2021
5.0
Yes, I recommend this pro
Job well done, needed a follow up and they came and fixed the issue a.s.a.p.

Susan H.
Dec 2020
1.0
$2,509
They have been here three times trying to get their famous chimney cap to work. Third time they just gave up and left wire hanging in the chimney and the cap open. They never called and never came back. Update: After numerous calls they finally came back and fixed it today

Don G.
Nov 2020
5.0
Yes, I recommend this pro
We were so happy to get our fireplace restored by your company in Niceville, FL. They did an an excellent job. I mainly wanted to praise Blake and Patrick for the kindness they showed to us as well as their expertise. They were both very friendly and it was easy to tell that they cared about the quality of work they did for us. Hiring to young men like Patrick and Blake is certainly an asset to your company. Thanks again for coming to our aid. Sincerely, Carol & Don Garrison

Bill T.
Oct 2020
0.5
Brick or Stone Fireplace Repair Service
I requested to have an inspection and repair of the crown around my chimney only. They scheduled me for a full interior/exterior inspection of my home where the chimney is and did not tell me that there was a $135 fee for inspection.

Louise B.
Aug 2020
3.5
Yes, I recommend this pro
They did not check the chimney in the attic. That is where so many fires start.

Joan S.
Aug 2020
5.0
Yes, I recommend this pro
Patrick was professional and knowledgeable, very thorough with the inspection. I appreciated his honesty and recommendations about the safety of my very old, unfortunately damaged fireplace. I highly recommended Patrick and his company.

Victoria A.
Jun 2020
5.0
Yes, I recommend this pro
$211
They were quick, efficient, and professional. They are pricey but worth it in the end.

Christine M.
May 2020
4.5
Yes, I recommend this pro
Pricing was high. Service was great

Nat A.
May 2020
5.0
Yes, I recommend this pro
...
Showing 1-25 of 139

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Sootmaster, LLC is currently rated 4.6 overall out of 5.

Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day

Sootmaster, LLC accepts the following forms of payment: CreditCard

No, Sootmaster, LLC does not offer free project estimates.

No, Sootmaster, LLC does not offer eco-friendly accreditations.

No, Sootmaster, LLC does not offer emergency services.

Yes, Sootmaster, LLC offers warranties.