Southlake Pools

4.39 |30 Verified Ratings
Write a Review

Southlake Pools

4.39 | 30 Verified Ratings
Write a Review

214-560-6648

P.O. Box 93792
Southlake, TX 76092
 
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Profile
Southlake Pools


Clean pools, thats what we do!

Southlake Pools is your full service pool maintenance & repair company. With our weekly pool cleaning service we check the chemical level, provide all chemicals necessary, inspect your equipment, empty skimmer baskets, empty pool cleaner bags, net the surface, vacuum as necessary, empty the motor basket, and brush as needed. We can repair or replace all parts that are involved with your in ground pool and/or spa.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Grapevine
  • Keller
  • Roanoke
  • Southlake
  • Colleyville

Services Offered

Swimming Pools

Areas of Expertise

  • In Ground Swimming Pool or Accessories - Repair or Service
  • Swimming Pool - Clean and Maintain
  • Swimming Pool - Opening & Closing Service

Product Brands Used

  • Hayward
  • Intermatic
  • Jandy
  • Pentair
  • Raypack
  • Sta-Rite
  • Hayward, Jandy, Aqua Pure, Aqua Rite, Aqua Logic, Polaris, Challenger

Quick Facts

Business Hours
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2007
State Licensing
Trade: Residential Appliance Installation Contractor
License #: 517
Expiration: 09-19-2019
Trade: Residential Appliance Installer (Individual)
License #: 234610
Expiration: 01-17-2020
Screening
HomeAdvisor Screened. View Details

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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

How We Got Started

I chose to work in this industry because we want to help our customers enjoy their pools.

We started in this industry in 2006.

We describe our business as Family owned and operated

 

Photos
Southlake Pools


My Work
1 Projects
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Ratings & Reviews
Southlake Pools

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 30
  Page 1 of 3
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5.0   |  
Review by in Keller, TX
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2.0   |  
Review by in Trophy Club, TX
Project: Repair or Service Swimming Pool or Accessories - In Ground
Southlake pools rescheduled the work several times. The work that was completed wasn't completed to what was expected, especially for the amount charged.
Response by Southlake Pools: Richard, I am sorry that you feel this way and confused at the same time. We did have to reschedule several times for weather, your concern for your dog and strangers, and due to other schedule conflicts. The work that was completed was exactly as we discussed over the phone. When I met both of you last, you both indicated how happy you were with the work that was done and wanted an estimate for additional work. While I was there, you asked me to make adjustments on your equipment and water flow to the spa that was never part of the initial estimate of work and I happily obliged at no charge. The scope of the project from start of the first estimate to the second estimate, after the original work was completed, changed considerably.
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5.0   |  
Review by in Keller, TX
Very good service and they stay on top of maintenance issues! Little pricey but worth it. Staff and technicians are always friendly.
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4.0   |  
Review by in Southlake, TX
Received one service now, so far so good
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5.0   |  
Review by in Keller, TX
fast and friendly
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0.5   |  07-25-2017
They came out on 5/08/2017 to get my pool cleaned after I removed the cover from winter time. The gentleman brushed the sides and vacuumed the bottom. He said someone would come out the next day to clean the filter . The next day someone came out and took the top off the filter and noticed that the plastic grids in the filters was broken and that they punctured the filter fabric. He took pictures, he even though he saw that the filters needed to be replace he took them out and washed them. If visually bad as you took lid off, why were them washed out . They called me and said I needed to replace all the filter grids, I said no due to the fact that I had a warranty on the filters. I told him as soon as the filters were replaced, I would call them to finish up the pool . The person just left the filter in pieces all over the back yard. I called them back and said I wanted them to put it back the way they found the filter originally they found it. I called Ben and asked him why he cleaned the filters knowing full well that they needed replacements. He acknowledged that they knew the filters were bad when they took the filter cover off. Waste of time and money. . When the filters were replace, they came out and I am not sure what they did. I do know that the pool was still full of algae and green water when they left. I was not going to mess with them again so I called another pool service . They came out and my pool is beautiful .
Response by Southlake Pools: Don, I am sorry that you feel you had a bad experience with our company. When we took the filter apart, our normal process is to clean all parts and determine the extent of the issues. When we pointed these issues out, you declined the repair as you wanted your home owners warranty to take care of the issue. We came back out at no charge to put the bad parts back together for your home owners warranty to complete the repair. After the repairs were made by your warranty company, you did call us back out but this was several weeks after the project began and a great amount of time had passed without the pool running. When I visited with you at our first meeting, the estimate was for us to have access to the pool for 2 deep cleanings and a filter cleaning. After you filter repair was made, we were only allowed one trip to your pool. The condition of you pool, which I can back up with pictures, could not have been turned around with a single trip. I am frustrated with your experience but feel that it is extremely important to take the entire scope of the issues and time frame into account. Ben Rushing Southlake Pools
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4.5   |  
Review by in Colleyville, TX
Project: Repair or Service Swimming Pool or Accessories - In Ground
Service was great, and the tech was very kind!
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5.0   |  
Review by in Keller, TX
Did a great job Worked with me through a couple of problems.
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5.0   |  
Review by in Colleyville, TX
Easy to work with. Online payment and access to work done. Really like this company.
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5.0   |  
Review by in Trophy Club, TX
Project: Repair or Service Swimming Pool or Accessories - In Ground
I was very happy with the experience and feel i received very good value for the money I spent. The installer failed to reinstall a priming valve that was in the old plumbing, but when I pointed it out to him he insisted on taking care of it right away. Very impressive, friendly and helpful. I highly recommend them. Great experience overall.
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Showing 1-10 of 30
  Page 1 of 3

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  2. Verify Insurance
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  3. Verification of State Business Filings
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  4. Criminal Records Search
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  5. Sex Offender Search
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  6. Bankruptcy Search
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  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
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  10. Identity Verification (Reverse Phone Lookup)
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