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Learn about our screening process

40 Years In Business

Company Details

  • Verified Licenses

Hours

  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Hot Tub, Spa Repairs, Bathrub Repairs
    • Swimming Pool Heater Installations or Replacements
    • Swimming Pool Heater Repairs
    • Swimming Pool or Accessory Repairs
    • We also sell new and used hot tubs
    View All Offerings and Cities Served

    Cost Information

    • Warranty Offered
    • Trip Charge May Apply
    • Credit Cards Accepted

    Ratings

    4.1
    138 Verified Reviews
    • 5
      85
    • 4
      27
    • 3
      5
    • 2
      6
    • 1
      15
    Showing 1-10 of 138 results
    1.0 Colleen P. Null, TX
    11/2/2023

    So very sad after YEARS of loyal service... sadly it has come to an end. I told Monica about my heat error 2 weeks ago, and the pump would only work intermittently after Johnnie installed it. Johnny came out today after repeated calls. I was busy on the phone.. he told me he was replacing the pump.. and then he said I was good to go.. said goodbye to LOLA my dog. Johnnie is very friendly. He shows up on time.. very important. As for the SUPERVISOR who answered tonight.. when the same heater error is on.. told me to get a new HEATER.. then proceeded to tell me to get a new HOTTUB. He also told me to buy a better HOT TUB.. I am sure that MASTER SPA will be glad to hear that. I have been a customer for 20-plus years. I have never called anywhere else. If I need a heater.. then let me know that at the appointment.. not on the phone 6 hours later, after Johnnie says you all set. The man on the phone acted as though he had been here.. NOOOO.. he had not. I told him that.. that I knew exactly who Johnnie was.. and that Johnnie rather liked my DOG. He told me that was not true.. he hated my DOG. I never write a negative review without trying to resolve the matter first. The supervisor would not give me the owner's phone number when I requested it. I think the supervisor needs some training in how to ONE.. Sell repairs.. TWO.. not to bash the very reason you're in business.. MASTER SPA has great reviews and is by far not a CHEAP hot tub. Was it worth it ?? I really would prefer you fix my hot tub. Even if it is at my expense.. that is for me to decide.. not the supervisor. If this is what it takes to get someone's attention. I asked for an owner's phone number.. this sad that it came to this. A simple apology might have made this situation a whole lot better.

    5.0 Lisa B. Porter, TX
    9/3/2023

    They were very responsive to my calls. They scheduled my service promptly and arrived on time. They are very knowledgeable about spas & service. They gave me extra tips on maintaining my spa. They are very down to earth and take the time to explain what they are doing and what I should be doing! I would recommend them and I will be using them again in the future. They were super friendly!

    5.0 Donna S. Conroe, TX
    8/16/2023

    Friendly, professional technicians. I highly recommend this company. They will be the only company I will trust servicing my spa. I thought there was a major issue with the spa, Johnnie checked and it was very minor repair. That is honestly above and beyond!

    5.0 Rod C. Westside, TX
    6/12/2023

    Extremely experienced and knowledgeable

    5.0 Eddie F. Katy, TX
    3/1/2023

    Fixed my issue quickly!

    5.0 Dave M. Houston, TX
    2/9/2023

    They came in and correctly identified what the problem was and repaired it with 3 days. I had gotten an incorrect diagnosis from some one else. They walked me through what the problem was and how to correct it in the most economical way possible. I now have them on speed dial. They had my best interest at heart and I will call them back for any additional work.

    4.5 Marilyn M. Pasadena, TX
    1/19/2023

    Did a great job. Got the repair we needed

    0.50 Robert/diane S. Houston, TX
    6/15/2022

    This company makes commitments they do not honor. They will not even return calls for us to find out what is going on.

    3.0 David J. New Caney, TX
    10/11/2021

    They corrected the problem but had start up problems and they never. Did any follow up!

    5.0 Ray H. Willis, TX
    12/1/2020

    Came on time . Did a great job at a very reasonable price.

    Photos

    Spa Inspector, LLC
    7
    Downtown Rooftop Install
    7
    A hot tub with a view
    7
    Rooftop Installation
    3
    Caldera Spas - Cantabria
    8
    Installations
    8
    Swim Spa Installation
    23
    Hot Tub
    Dimension One - Diplomat
    3
    Dimension One - Amore Bay
    Vaulted Swim Spa Install
    17
    Showroom
    Basic Concrete Slab
    2
    Special Installations
    3
    Vaulted Hot Tub Install

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