Speedway Van Lines, LLC

Speedway was hired to move us from NYC due to the Covid pandemic and store our entire household goods while we were away. When we moved back to NYC, to our shock and dismay, more than half of our goods including art/collectibles were simply not delivered!! We did not even have our beds or mattresses to sleep on! We lost a lot of art and family heirlooms, items that cannot be replaced. We filed an insurance claim for $237,000. They had mentioned earlier that there was very little damage -- they lied! They would not return emails regarding the damage. Even though half of our household had disappeared, they kept charging us for the full amount of Storage charges for over 6 months!!! Even whilst moving our goods back, their team was in a huge rush and very sloppy. Speedway consistently lied to us for months. Diego (Owner) and Martin lie and can not be trusted at all.

Beware!!!!!! This is one of my first times writing a review, but I wanted to share my experience to hopefully prevent it from happening to anyone else. For context, the only two people we spoke to along this long process were Martin and Diego. My husband and I have moved cross country many times for my career and used various moving companies. Some have had a few minor hiccups, but never anything close to what we experienced with Speedway Van Lines. The start of the move went extremely well when they came to pick up our items, after that it all went downhill. We had our items stored at their facility in New Jersey and had been in frequent contact with them. When we called to schedule our destination move is when the experience turned into a nightmare. They notified us at this time that their facility had flooded and a large portion of our items had been damaged. They let us know to rest assured because they had gone through our items and saved what they could by taking it upon themselves to dry clean. They NEVER notified us of any of this, and we only found out when calling to schedule our move. I would have personally driven down there and salvaged myself. They proceeded to tell us not to worry, that it was not everything and only a few things. We immediately requested our inventory and photos of the items that were damaged, that they claimed they had. After multiple attempts to contact them, they notified us that they had misplaced our entire inventory list which was supposed to be digital. They claimed there was a glitch with the system and they would solve it with the software company, spoiler alert, this never happened. They started sending us photos, some items that were not even ours!! Fast forward to the drop-off date, they sent two movers to deliver our items in a very small truck. This was extremely telling as they needed 2 large trucks and 7 men to load all of our initial items. The movers were as friendly as possible. They even apologized multiple times when they were delivering the items due to their state of them, saying â do t worry the company will take care of you. 90% of our items were gone, and of what was delivered a good portion had extreme mold and water damage (both furniture and cloths). They delivered us moldy and unusable furniture pieces, yet kept all of our other items claiming they were too bad of condition to send. The entire experience was extremely shady, we felt as though we had been robbed in addition to losing all of our items. After the move, we had to once again initiate contact to receive any sort of compensation. At this time they had tampered with our items, not produced inventory or all of the photos, claimed some items (more expensive items ironically) were too bad to salvage and sent us destroyed/unusable furniture. In this last part, I will try to summarize to close out this lengthy review. After we had attempted to call/text/email upwards of 1000x to receive some sort of compensation for our over $100,000k in damaged/lost items we were given false promises, blatantly ignored, and ultimately told that we would receive compensation for not even one-twentieth of what we lost. They claimed, do not worry we will assess FEMA and take care of you to give you more. They claimed they would email confirming this. None of this ever happened. We have since reached out multiple times, with once again no response. I have some great recommendations for movers all over the country I would be happy to share, to hopefully save the next person a headache!

Gave great service to get the signed contract. Told me they do not subcontract their work and they do. I was also told that I would have the same crew delivering that picked and packed and I did not. That is when I was told they sub for this company. I had thousands of items broken and sent pictures and put in a claim and called and sent emails endlessly and never got anything replaced or paid for. Was also missing 2 large boxes that to this day I do not know what happened to them. Very disappointed!

Some of our belongings were broken or damaged ,poorly packed it was a white glove service , the packing team was good but the unpacking team was horribly rude and condescending. They did move my stuff from NJ to Tn in 24 hours so they were quick.service and customer care could have been better for 8k

Very good

Delivery was a month and a week later than the date provided and I had to constantly call to get any info about when I would see my things only to be told **we will call you back** and it never happening. Furniture arrived flooded out and ruined. The only thing that survived was pots and pans that I did not need to pay over $4k to move. Currently praying insurance covers the cost of needing entirely new furniture.

At age 62 my experience with Speedway was the worse business experience I have ever had. We were grossly overcharged because we were desperate, we were repeatedly lied to and necessary pieces of our furniture were lost. That was in addition to having to wait in a new city for a week with no furniture or necessities after having repeatedly being assured the delivery would be immediate. The move was my daughter to law hundreds of miles from home. Despite careful planning to be settled before school started, she ended up being stressed overwhelmed by the experience with Speedway and was NOT settled before school started. All of this taking place in early August and she is still waiting for a resolution to an ongoing issue in September. We were charged 3x the normal cost for this awful service and nothing was delivered timely. We had changed movers at the last minute because the movers we had, advised us of a 1-day delay on the day the move was scheduled. We ended up paying 3 x the original cost because we were told that Speedway would adhere to our original timeline. Turns out that they did not, we should have stuck with the other movers who would have completed the job days before Speedway did, even with the delay. We paid 3x the original cost for longer delivery. The bottom line. Do not use this company for your move. You will be better off doing it yourself.

This move was kinda pricey. I only had 2 pieces of furniture, that I inherited, to move from PA to FL. The company could have brought the pieces down with a move that they were already bringing, but they didn't. They moving guys packed up, wrapped up, and completely protected my things from any damage. They were awesome and, very nice too

Outstanding team, from the initial conversation to the walk through, load, and unload - the team was fantastic. They made our move as easy as moving can be. Thanks team!

Did a great job. Pricing was fair and honest and didn't change.

Martin S. was our sales rep. He is very knowledgeable and precise and professional. Diego and crew did our actual move and they were beyond professional. They were neat, respectful and took care of our furniture with very special attention to our antiques. To Diego and crew, thank you !

I can not say enough about Speedway’s service or team they were absolutely amazing and made an extremely stressful situation manageable. Couldn’t have done it without them!

Honestly the best company out there! I got over 20 different quotes and they were the lowest and they have a set fee! Had a big job that took them over 12 hours to finish. I will definitely use them for every future job as they are professionals knowledgeable and they can get the job done!

Honest,realiablw,hard working young men. They take great pride in their work and they make sure the customer is happy. They took excellent care of all my furniture and belongings. I would most certainly use them again! Well done!!

Martin made the process very seamless for me! I needed to source a reputable company for my clients in a short amount of time and stumbled upon them via Home Advisor. Thank you again, Martin! I will be using your company for all our future moves.

First of all we have contracted with Speedway twice in one year for 2 out of state moves. From the owners to Joe Amorosa [office] to Diego [ onsite foreman] to all the hard working guys moving all the furniture it was a pleasure . Everyone was great to work with through the whole moving process , if you ever moved you know it is not an easy thing. The guys on site go above and beyond to make sure your things are kept safe . Thank you, Speedway

Prompt delivery and excellent customer service.

My husband and I moved from PA to South Carolina on 7/27. We have never moved interstate and had many questions and concerns. From our initial contact with Martin Sahoury to the delivery of our furniture the process was honest, efficient, and professional. Martin explained every detail of the pricing, answered every question I had with great patience and truly cared about our satisfaction. The pricing concept of flat rate is so transparent, no questions about weight or square footage. The on line ability to view your inventory and make changes was great as well. There are no hidden costs or fees. Our Pa movers were Diego (who was the supervisor), Quide, Carols and James. They were amazing, it was 90 degrees, they worked so hard with out complaint. They took great care with our furniture, everything was wrapped professionally, they asked questions about individual pieces and were as respectful and pleasant as could be. What amazed me was how patient and nice they were with our 14 year old dog who was always in their way, they literally walked over her and never complained. They made a very difficult day pleasant and at times funny! On the delivery side we had Orent and Justin. The heat and humidity were horrible and they again, worked so hard without complaint. They were professional, kind, and so pleasant. Great care was taken to place our furniture where we wanted it and every box in the proper room. We could not have been more pleased. I highly recommend Speedway Van Lines. Our experience could not have been better, for every horror story you have heard about a moving company, this company is the antithesis.

Very Professional,excellent moving/packing skills, great shipper/driver took care with our delivery as their own, and friendly customer service and follow through. Well planed move and they did what they said they would do throughout. Plus beat competition's prices.

The 3 men Diego,Quide and will we're great. They were professional, efficient, pleasant young men. You should be very blessed to have these men as employees.

The process went smoothly from start to finish The moving team was excellent Worked very hard and always had a smile The company took thoughtful care of our belongings as promised I would highly recommend

Very responsible and reliable

AAA professional. Very reliable and easy to work with. Treated our stuff with great care.