Spring Branch Glass and Door

Gino was very professional and efficient is repairing our broken window. Very pleased with their service and value.

The technician was very professional courteous and kind As well as knowledgeable

Quick service, very professional!

Gino did a great job. He was also very professional ,and polite.

Gino was very professional and most helpful with this project. He was neat and cleaned up when through.

Gino is a good installer.

Gino was very professional & the quality of the window repair was excellent!

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Gino was professional and ws able to fix the patio door quickly.

He did a very bad job.

They did a poor installation on my window replacement resulting in it cracking within 30 days. Went thru HomeAdvisors FairClaim arbitration and based on evidence I presented I won and was awarded the arbitration. They were required to reimburse me the total amount within 14 days and did not. HomeAdvisors says there account will be closed if they do not pay as required. There website shows Home Advisor Icon and also BBB. Contacted BBB and they are not accredited.

A HUGE PLUS: They did not require a minimum number of windows to be replaced like some companies that won't quote you unless you are doing at least 3 windows and have all decision-makers home to listen to a sales pitch. They did an excellent job on the 2 windows we wanted done. They did not leave a mess or any glass hazards. They got the job done quickly and efficiently. The only negative, thus the 4.5 rating on customer service, was that they don't keep you informed if they are running late for the appointment.

They delivered what they promised with a reasonable price.

Prompt, fair, professional, clean

No problems am happy with work done thank you

Installed my windows professionally.

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No additional comments at this time.

Gino was polite, friendly and fast!

I would have rated them higher except they have a 15% charge if you use a credit card. Other than that they are great.

Geno, and his helper met me at the job site on time to give an estimate. He was able to replace the rollers on the spot. All other bids said sliding glass patio door had to be replaced with a ten day order. Spring Branch Glass saved us four thousand. Yes he will be doing work for me again, a very honest man!

Thanks

On 15 Jan 2019 I had Spring Branch Glass and door come out to measure a large single pane trapezoid window at my residence. They agreed to fabricate a new double pane grey tinted window plus for additional fee add a reflective anti solar glare coating that they gave as a sample to see. Paid half down and after much delays window was installed on 13 Mar 2019. Observed several days later the exterior coating was not on window as I ordered so they agreed to replace as soon as they could. On 14 Apr 2019 window cracked and at first Spring Branch Window said no warranty and wanted extra to replace but then agreed to fix. Had another glass company out to inspect work and said it was done incorrectly resulting in the cracks. Have yet for Spring Branch glass to come out to replace after several attempts to call and text. Finally had to go to there company on 25 April 2019 and hand deliver notice of an overview of days incidents occurred on this project. Giving them 30 days before I go to small claims court. There website claims job is done right the first time and customers never dissatisfied and no need to call to have rework done. I do not recommend this company.