Spring Generator

I would like others that were scammed to contact me. I'm going through the same thing and will be calling the local TV investigator reporters. I would like the other victims to share with me and the news team and the rest of the world what crooks they are. 2 8 1 6 6 2 2 2 0 0 just mention my review of SPRING GENERATORs, the crooks of the south!!!!

We first met with the salesman in Nov 2020 to start the process of installing a backup generator for our home. The installation was not finished until June 2021. The entire process was filled with scheduling delays and a failure of the company to return calls or call us when promised. They charged us for the city inspections but failed to schedule them. They cannot hire or retain reliable employees. They hire undependable sub-contractors. They blame all the scheduling delays, problems, and failure to return phone calls on these unreliable employees and sub-contractors that had to be fired. Yet, when I first called they were prompt to arrive and give me an estimate and collect my money. They charged us for a 1+5 year service contract, which was supposed to include a service check and first oil change in six months, followed by a check up every six months for the first six years. I finally contacted them two years later to do the manufacturer-recommended first oil change at 25 hours of use and that is when I found out that they had been failing to follow the 1+5 year scheduled maintenance every six months. Something that was in the contract and for which we paid $1180. They promise to inquire with the manager about adding one more year to the maintenance schedule to make up for their error, and that they would call me back to confirm. That was about a month ago and of course I never got a call back. I called today to ask for an email so I would have that promise in writing but they said they would have to do it later because their system was down. I will not hold my breath on that. So it appears that three years later, despite having hired new employees, they are still failing to follow up on their promises. The work was finally completed correctly, but it was a long and frustrating experience. I would recommend that you find a different company to install and maintain your home backup generator.

Technician was quick and efficient. Diagnosed the problem and offered suggestions for how to eliminate it being repeated.

I put a deposit on a generator. 3 months later I was transferred and sold my house due to my relocation. For 2 years I have been requesting a refund of my $5609. Now they will not answer my calls, return my calls, or answer my emails. Do not risk your money with this company. I want my money back.

Do not hire a spring generator. - I hired Spring Generator to install a generator in February of 2001 and paid my deposit at that time. Prior to the installation, I changed to a different generator, and when the installation was complete at the end of August 2021, Spring Generator owed me over $1000.00 from the equipment change. I contacted their office, and Jessica confirmed that they did owe me money, but that David Anderson (the owner of the company) would have to approve the refund. During the past year, I have talked to David, Jessica, and Veronica on the phone several times, left voicemails, and sent emails to David and his office staff, but I get nothing but the runaround. They are no longer returning any communication with me.

This place is a joke, DAVID OWES ME, 5,300 dollars for over a year now. I would not suggest anyone use their services for anything. FYI DAVID I am still waiting and will be till we get our hard-earned money back. See you soon.

AVOID THIS COMPANY AT ALL COSTS!! They are liars and con artists! I placed an order for a 38 kW Generac Generator (RG3824) back in October of 2021. My spouse passed away unexpectedly a month prior and I felt it would be a smart purchase to provide electricity to my home should I ever experience an emergency power outage or bad hurricane. The sales guy, Rich informed me that the generators were back ordered, but the projected install date for my generator would be April 2022 because Generac was building a huge warehouse that was opening soon which would speed up production. Fast forward to several months going by the timeframe I was told I would have my generator. Employee Veronica would call and tell me that more time is required to wait because of *supply issues* As July approached, I called Veronica to cancel my order and asked that the $13,769.35 deposit be immediately refunded, Veronica said she would discuss canceling the order with her boss. Low and behold a few days later, I get a call stating that my generator is scheduled to be installed in the middle to end of August 2022 and someone would be contacting me to schedule the concrete slab installation. I really thought they were telling me the truth. After the concrete slab was installed, a couple more weeks went by with zero communication from Spring Generator, so I decided to call and ask what day in August we could schedule the installation of the Generator. Employee Veronica acted dumbfounded and like she never knew anything about my generator being delivered in August. I knew at that moment that I had been duped and this entire transaction was a sham. I started researching online and discovered that there are many other customers that Spring Generator has screwed over the past year. They took my money, refused refunds, avoided all calls or communications, and ultimately left these individuals with no generator. I reached out to the original sales guy (Rich Gillette) through text and asked him if he could help me with this nightmare. He informed me that he is no longer working at Spring Generator and provided me with the owner, DAVID ANDERSON S contact info, and encouraged me to call or email him. Rich informed me that he left on bad terms and is pursuing legal action against them for breach of contract. I reached out to the owner David but of course, no answer. I left him a detailed voice message and requested that my deposit be returned immediately and that the only reason they came to install the concrete pad was to keep me at bay and buy more time. Today I find out that my generator will not arrive until February 2023!!! I AM LIVID! I have requested them to cancel my order, I am going to take this and expose this company far and wide. I have a meeting with an attorney on Monday and I have already taken the steps with the Attorney General. David Anderson, you still have time to make this situation go away. REFUND my deposit NOW!!! I will make sure that the money I used from my husbands life insurance policy is not take from me and my daughter. Shame on all of you at Spring Generator........to be continued......

Purchased generator of May 7th of 2020 and they stopped responding to my phone calls and refused give me my money back. They never delivered my generator.

This company came out to service and test generator to make sure it is running and operating properly. I am pleased at work completed and price. Will use them if needed in the future. Service tech is knowledgeable and very professional.

Stay away. In May 2021 we put down almost $6,000 deposit for a home generator to be installed by August 2021. A YEAR later (2022) they sent out their contracted installer to start process. Could not use original location after all. Other locations would not work either. As of 8/22/22 I have been calling, emailing, and sending certified letters for over three months. NO RESPONSE from the owner. Time for an attorney.

Do NOT hire Spring Generator; use ANY other Contractor! I hired them in April 2021, the installation was scheduled for Aug 2021. In Sept 2021 the installation was pushed to Dec 2021; never heard from them again and never got a returned phone call. In Mar 2022 I canceled my order & then they said I could have my generator within a week. After the lack of communication & planning, and clearly being willing to bump another client, they eroded all trust & confidence. April 2022 I caught David Anderson (owner) in their shop. He committed to refunding my deposit by May 1st. I have yet to receive my deposit, a returned phone call, or a text. I have visited their shop 3 times to date (5.10.22) and will continue to do so until I receive my refund. I know of at least 14 other families in the same situation (ghosted after providing a deposit, attention after canceling the order, ghosted after trying to collect a refund). I will be contacting Generac this week and then other entities as required if my refund is not received.

Everyone was always friendly, courteous and helpful in the office. They always answered my questions of which I asked many and often. I want to thank Veronica and the staff for putting up with me. Lee and his crew did the installation and did a great job. At the end of the job Lee gave me a tutorial on how to safely and properly operate the system along with his assurance that help is always available, which for me is a major factor. Post implementation support is very important to me and I'm certain I will have it. As we all know, the wait time for a generator can be long, but it was worth it, especially with hurricane season around the corner. Bottom line, I definitely recommend Spring Generator.

Had Timothy come out and fixed a gas leak. He was here in 20 minutes and did an awesome job. If you ever want or need a generator, I would highly recommend spring generator. Spring generator installed on my street and everyone is more than happy and David the owner returns calls pronto. Thanks guys

Spring Generators weâ  re spot on during installation, communications during install, and very professional. During install the crews that were sent over were very respectful and answered any questions we had. Iâ  m very satisfied with our purchase.

After a few hiccups ,our generator is finally installed. I must say this company has some communication issues to overcome but I understand that they have a lot of new people. But when I voiced my frustration to our project manager Colt, he immediately took over and personally handled all of our concerns. He even answered his phone on his day off. The quality of the work is good and the cost for the product was less than I anticipated. Overall I would recommend this company

Very Very happy with Jessica and tech on time egar to do future business with them

Excellent customer service!

My mother has been waiting since August of 2020. She has been given the run around and lie after lie after lie as to why the generator is not installed. She paid $11,900 back in September and STILL is not up and running! I would not recommend Spring Generator!

During the recent freeze, I could not get a hold of the company that installed my Generac Generator. I installed the HomeAdvisor app. I found Spring Generator and not only did they answer the phone, but they did it on the second ring. Jessica was so friendly and helpful. Within days my generator was fixed. I highly recommend Spring Generator.

Poor communication and follow-up.

Good

job was really good will be using them more

Had a wire fixed and overall maintenance on our home generator. They were prompt and thorough and would highly recommend.

very good job

They responded quickly and had a diverse set of offerings for generators from all the top quality generator companies - including Generac, Koehler and Cummins.